kevtam replied to codonnell456's topic in Retrospect 9 or higher for MacintoshFigured it out. On retrospect.com, go to Support->Downloads and Updates. Click on the "upgrades page" listed a few lines down in the text. In the "Have you already purchased a UAC license code? *" box, enter the UAC license code just received when upgrading. It then wants you to put in the licence code from your original retrospect purchase. Do that and it will then generate the real license code that unlocks retrospect. This should have been made clearer in instructions.
kevtam replied to codonnell456's topic in Retrospect 9 or higher for MacintoshSame with me. I just got the upgrade to Windows version 7.7 yesterdsay and when I put in the license code I was sent via email, it says I have "entered an upgrade license code and that it will not directly enable Retrospect functionality. To get my fully functional license code, contact Retrospect as directed below.". I'm directed to push the "Web" button and that just takes me to retrospect.com which just shows me a nice big picture of the software I just bought but can't use. I sent them email but no reply yet. This is bad.