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multisy

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About multisy

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  1. multisy

    Stuck on Building Snapshot

    The problem on the client appears to be pcpds.exe process; which will use 50%+ of client CPU. I opened a support ticket in Dec 2011; and since the support Team could not reproduce it is not a problem. The fact it can take a day of Building Snapshot, and the logs show it (Hours of idle time), it must not be a real problem; otherwise the support team could reproduce it. The prescribed solution was to re-install OS. Good answer. The real answer is likely the fact pcpds.exe runs 16-bit code; and a whole lot of thunking is going on; and noticed an obsure error to increase FILES (from config.sys MS_DOS days); the setting of 200 was not large enough.
  2. That is not a solution to the problem just a reason to use different backup software. Looking at Process Explorer the pcpds.exe Process moves through files (Handles) very slowly while using high CPU, a fix to pcpds.exe client-side would be a better resolution.
  3. The compare took 8 minutes, but creating snapshot took almost 7 hours; using multiserver 7.7.562; with client 7.7.114. This problem also occurs using OEM Professional 7.6.123; with client 7.6.107. This has been an ongoing problem since a Windows Update more than 5 or 6 months ago; on Winodws 7 x86 & x64 clients. + Normal backup using multisy-p at 1/30/2012 12:00 PM (Execution unit 1) To Backup Set Win 7 x86... - 1/30/2012 12:00:00 PM: Copying SSD (C:) on multisy-p File "C:\Boot\BCD": can't read, error -1020 ( sharing violation) File "C:\Boot\BCD.LOG": can't read, error -1020 ( sharing violation) File "C:\ProgramData\Microsoft\Microsoft Antimalware\IMpService1F383481-F70E-4E7A-8B69-C4B4A23928E3.lock": can't read, error -1020 ( sharing violation) File "C:\ProgramData\Microsoft\Microsoft Antimalware\Scans\MpDiag.bin": can't read, error -1020 ( sharing violation) File "C:\ProgramData\Microsoft\Microsoft Antimalware\Scans\History\CacheManager\MpScanCache-1.bin": can't read, error -1020 ( sharing violation) File "C:\ProgramData\Microsoft\Search\Data\Applications\Windows\MSS.log": can't read, error -1020 ( sharing violation) File "C:\ProgramData\Microsoft\Search\Data\Applications\Windows\MSStmp.log": can't read, error -1020 ( sharing violation) File "C:\ProgramData\Microsoft\Search\Data\Applications\Windows\tmp.edb": can't read, error -1020 ( sharing violation) File "C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Windows.edb": can't read, error -1020 ( sharing violation) File "C:\System Volume Information\Syscache.hve": can't read, error -1020 ( sharing violation) File "C:\System Volume Information\Syscache.hve.LOG1": can't read, error -1020 ( sharing violation) File "C:\System Volume Information\Syscache.hve.LOG2": can't read, error -1020 ( sharing violation) File "C:\System Volume Information\{3808876b-c176-4e48-b7ae-04046e6cc752}": can't read, error -1017 ( insufficient permissions) File "C:\System Volume Information\{67550f1a-46a5-11e1-9b2c-001742365963}{3808876b-c176-4e48-b7ae-04046e6cc752}": can't read, error -1017 ( insufficient permissions) File "C:\Users\Boss\NTUSER.DAT": can't read, error -1020 ( sharing violation) File "C:\Users\Boss\ntuser.dat.LOG1": can't read, error -1020 ( sharing violation) File "C:\Users\Boss\AppData\Local\Microsoft\Windows\UsrClass.dat": can't read, error -1020 ( sharing violation) File "C:\Users\Boss\AppData\Local\Microsoft\Windows\UsrClass.dat.LOG1": can't read, error -1020 ( sharing violation) .... File "C:\Windows\ServiceProfiles\LocalService\NTUSER.DAT": can't read, error -1020 ( sharing violation) File "C:\Windows\ServiceProfiles\LocalService\NTUSER.DAT.LOG1": can't read, error -1020 ( sharing violation) File "C:\Windows\ServiceProfiles\LocalService\NTUSER.DAT.LOG2": can't read, error -1020 ( sharing violation) File "C:\Windows\ServiceProfiles\LocalService\AppData\Local\lastalive0.dat": can't read, error -1020 ( sharing violation) File "C:\Windows\ServiceProfiles\LocalService\AppData\Local\lastalive1.dat": can't read, error -1020 ( sharing violation) File "C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT": can't read, error -1020 ( sharing violation) File "C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT.LOG1": can't read, error -1020 ( sharing violation) File "C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT.LOG2": can't read, error -1020 ( sharing violation) File "C:\Windows\System32\config\RegBack\DEFAULT": can't read, error -1020 ( sharing violation) File "C:\Windows\System32\config\RegBack\SAM": can't read, error -1020 ( sharing violation) File "C:\Windows\System32\config\RegBack\SECURITY": can't read, error -1020 ( sharing violation) File "C:\Windows\System32\config\RegBack\SOFTWARE": can't read, error -1020 ( sharing violation) File "C:\Windows\System32\config\RegBack\SYSTEM": can't read, error -1020 ( sharing violation) File "C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl": can't read, error -1020 ( sharing violation) File "C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-Application.etl": can't read, error -1020 ( sharing violation) File "C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-System.etl": can't read, error -1020 ( sharing violation) File "C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventlog-Security.etl": can't read, error -1020 ( sharing violation) File "C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTUBPM.etl": can't read, error -1020 ( sharing violation) 1/30/2012 6:51:07 PM: Snapshot stored, 177.3 MB 1/30/2012 6:51:43 PM: Comparing SSD (C:) on multisy-p File "C:\Program Files\Diskeeper Corporation\Diskeeper\Volume{929BC4AF-8D57-11E0-91AD-806E6F6E6963}.dat": different modify date/time (set: 1/30/2012 1:10:07 PM, vol: 1/30/2012 6:09:38 PM) File "C:\ProgramData\Microsoft\Microsoft Antimalware\Support\MPLog-12052011-082509.log": different data size (set: 1,061,824, vol: 1,062,380) File "C:\ProgramData\Microsoft\Network\Downloader\qmgr0.dat": different modify date/time (set: 1/30/2012 1:33:09 PM, vol: 1/30/2012 6:52:45 PM) File "C:\ProgramData\Microsoft\Network\Downloader\qmgr1.dat": different modify date/time (set: 1/30/2012 1:33:09 PM, vol: 1/30/2012 6:53:06 PM) File "C:\ProgramData\Microsoft\RAC\PublishedData\RacWmiDatabase.sdf": different modify date/time (set: 1/30/2012 1:12:17 PM, vol: 1/30/2012 6:02:38 PM) File "C:\ProgramData\Microsoft\RAC\StateData\RacDatabase.sdf": different modify date/time (set: 1/30/2012 1:12:17 PM, vol: 1/30/2012 6:02:38 PM) File "C:\ProgramData\Microsoft\RAC\StateData\RacMetaData.dat": different modify date/time (set: 1/30/2012 1:12:17 PM, vol: 1/30/2012 6:02:38 PM) File "C:\ProgramData\Microsoft\RAC\StateData\RacWmiDataBookmarks.dat": different modify date/time (set: 1/30/2012 1:12:17 PM, vol: 1/30/2012 6:02:35 PM) File "C:\ProgramData\Microsoft\RAC\StateData\RacWmiEventData.dat": different modify date/time (set: 1/30/2012 1:12:17 PM, vol: 1/30/2012 4:04:30 PM) File "C:\ProgramData\Microsoft\Search\Data\Applications\Windows\GatherLogs\SystemIndex\SystemIndex.153.gthr": different data size (set: 2,278, vol: 4,164) File "C:\Windows\WindowsUpdate.log": different modify date/time (set: 1/30/2012 12:43:03 PM, vol: 1/30/2012 6:14:55 PM) File "C:\Windows\inf\setupapi.app.log": different modify date/time (set: 1/28/2012 5:15:01 PM, vol: 1/30/2012 6:49:56 PM) File "C:\Windows\Prefetch\AgGlFaultHistory.db": different modify date/time (set: 1/29/2012 6:45:38 AM, vol: 1/30/2012 4:00:42 PM) File "C:\Windows\Prefetch\AgGlFgAppHistory.db": different modify date/time (set: 1/29/2012 6:45:38 AM, vol: 1/30/2012 4:00:44 PM) File "C:\Windows\Prefetch\AgGlGlobalHistory.db": different modify date/time (set: 1/29/2012 6:45:38 AM, vol: 1/30/2012 4:00:40 PM) File "C:\Windows\Prefetch\AgGlUAD_P_S-1-5-21-1935655697-179605362-1801674531-1120.db": different modify date/time (set: 1/29/2012 4:35:26 PM, vol: 1/30/2012 3:48:04 PM) File "C:\Windows\Prefetch\AgGlUAD_S-1-5-21-1935655697-179605362-1801674531-1120.db": different modify date/time (set: 1/29/2012 4:35:26 PM, vol: 1/30/2012 3:47:40 PM) File "C:\Windows\Prefetch\AgRobust.db": different modify date/time (set: 1/29/2012 6:45:37 AM, vol: 1/30/2012 4:00:39 PM) File "C:\Windows\Prefetch\CONHOST.EXE-3218E401.pf": different modify date/time (set: 1/30/2012 1:00:01 PM, vol: 1/30/2012 6:12:52 PM) File "C:\Windows\Prefetch\CSRSS.EXE-8C04D631.pf": different modify date/time (set: 1/29/2012 6:35:19 AM, vol: 1/30/2012 3:51:02 PM) File "C:\Windows\Prefetch\LOGONUI.EXE-1BEE4A84.pf": different modify date/time (set: 1/29/2012 6:35:19 AM, vol: 1/30/2012 3:52:20 PM) File "C:\Windows\Prefetch\LongTermHist.db": different modify date/time (set: 1/30/2012 12:10:28 PM, vol: 1/30/2012 1:50:46 PM) File "C:\Windows\Prefetch\LongTermHist.db.bt": different modify date/time (set: 1/30/2012 12:10:28 PM, vol: 1/30/2012 1:50:40 PM) File "C:\Windows\Prefetch\LongTermHist.db.dx": different modify date/time (set: 1/30/2012 12:10:28 PM, vol: 1/30/2012 1:50:45 PM) File "C:\Windows\Prefetch\MPCMDRUN.EXE-DBF9CB7D.pf": different modify date/time (set: 1/30/2012 10:12:52 AM, vol: 1/30/2012 6:13:02 PM) File "C:\Windows\Prefetch\RTHLPSVC.EXE-24042594.pf": different modify date/time (set: 1/28/2012 12:23:32 PM, vol: 1/30/2012 1:44:36 PM) File "C:\Windows\Prefetch\SEARCHFILTERHOST.EXE-AA7A1FDD.pf": different modify date/time (set: 1/30/2012 12:06:09 PM, vol: 1/30/2012 5:29:59 PM) File "C:\Windows\Prefetch\SEARCHPROTOCOLHOST.EXE-AFAD3EF9.pf": different modify date/time (set: 1/30/2012 12:06:09 PM, vol: 1/30/2012 5:29:57 PM) File "C:\Windows\Prefetch\SMSS.EXE-1DCD0EB1.pf": different modify date/time (set: 1/29/2012 6:35:14 AM, vol: 1/30/2012 3:50:50 PM) File "C:\Windows\Prefetch\SVCHOST.EXE-74432B26.pf": different modify date/time (set: 1/29/2012 7:12:56 AM, vol: 1/30/2012 3:45:34 PM) File "C:\Windows\Prefetch\SVCHOST.EXE-8FD92526.pf": different modify date/time (set: 1/30/2012 12:00:12 AM, vol: 1/30/2012 1:39:30 PM) File "C:\Windows\Prefetch\TASKHOST.EXE-437C05A8.pf": different modify date/time (set: 1/30/2012 1:10:27 PM, vol: 1/30/2012 6:07:54 PM) File "C:\Windows\Prefetch\VSSVC.EXE-04D079CC.pf": different modify date/time (set: 1/30/2012 12:00:11 AM, vol: 1/30/2012 1:39:29 PM) File "C:\Windows\Prefetch\WINLOGON.EXE-8163EECC.pf": different modify date/time (set: 1/29/2012 6:35:19 AM, vol: 1/30/2012 3:51:22 PM) File "C:\Windows\Prefetch\WISPTIS.EXE-6C347CFA.pf": different modify date/time (set: 1/29/2012 6:08:12 AM, vol: 1/30/2012 3:52:32 PM) File "C:\Windows\rescache\rc0007\ResCache.hit": different modify date/time (set: 1/30/2012 12:12:53 PM, vol: 1/30/2012 6:07:44 PM) File "C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Temp\MpCmdRun.log": different modify date/time (set: 1/30/2012 10:13:50 AM, vol: 1/30/2012 6:14:56 PM) File "C:\Windows\SoftwareDistribution\DataStore\DataStore.edb": different modify date/time (set: 1/30/2012 10:18:48 AM, vol: 1/30/2012 6:18:47 PM) File "C:\Windows\SoftwareDistribution\DataStore\Logs\edb.chk": different modify date/time (set: 1/30/2012 10:18:48 AM, vol: 1/30/2012 6:18:55 PM) File "C:\Windows\SoftwareDistribution\DataStore\Logs\edb.log": different modify date/time (set: 1/30/2012 10:18:48 AM, vol: 1/30/2012 6:18:56 PM) File "C:\Windows\System32\LogFiles\Scm\9b75c702-ea13-406a-badb-6c588ee4375b": different modify date/time (set: 1/30/2012 10:07:40 AM, vol: 1/30/2012 6:07:44 PM) File "C:\Windows\System32\LogFiles\Scm\a1cfa52f-06f2-418d-addb-cd6456d66f43": different modify date/time (set: 1/30/2012 1:10:17 PM, vol: 1/30/2012 6:00:24 PM) File "C:\Windows\System32\LogFiles\Scm\de8bae53-2809-4f75-85ef-427d364b9b2c": different modify date/time (set: 1/30/2012 10:07:40 AM, vol: 1/30/2012 6:07:42 PM) File "C:\Windows\System32\wbem\Repository\INDEX.BTR": different modify date/time (set: 1/30/2012 1:18:22 PM, vol: 1/30/2012 3:14:27 PM) File "C:\Windows\System32\wbem\Repository\MAPPING2.MAP": different modify date/time (set: 1/30/2012 1:36:21 AM, vol: 1/30/2012 3:14:27 PM) File "C:\Windows\System32\wbem\Repository\OBJECTS.DATA": different modify date/time (set: 1/30/2012 1:18:22 PM, vol: 1/30/2012 3:14:23 PM) File "C:\Windows\System32\wfp\wfpdiag.etl": didn't compare File "C:\Windows\System32\winevt\Logs\Microsoft-Windows-Folder Redirection%4Operational.evtx": didn't compare File "C:\Windows\System32\winevt\Logs\Microsoft-Windows-GroupPolicy%4Operational.evtx": didn't compare File "C:\Windows\System32\winevt\Logs\Microsoft-Windows-Known Folders API Service.evtx": didn't compare File "C:\Windows\System32\winevt\Logs\Microsoft-Windows-NlaSvc%4Operational.evtx": didn't compare File "C:\Windows\System32\winevt\Logs\Microsoft-Windows-ReadyBoost%4Operational.evtx": didn't compare File "C:\Windows\System32\winevt\Logs\Microsoft-Windows-TaskScheduler%4Operational.evtx": didn't compare File "C:\Windows\System32\winevt\Logs\Security.evtx": didn't compare File "C:\Windows\System32\winevt\Logs\System.evtx": didn't compare File "C:\Windows\Temp\MpCmdRun.log": different modify date/time (set: 1/30/2012 10:13:51 AM, vol: 1/30/2012 6:14:55 PM) 1/30/2012 6:59:53 PM: 71 execution errors Completed: 420 files, 5.2 GB, with 2% compression Performance: 102.1 MB/minute (55.3 copy, 654.1 compare) Duration: 06:59:52 (05:16:19 idle/loading/preparing)
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