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bdunagan

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Everything posted by bdunagan

  1. We're pleased to announce Retrospect 11.5 for Windows and Retrospect 13.5 for Mac. Both products include Dropbox support as a cloud storage destination as well as Amazon S3 Mumbai, Swisscom, and Cloudian Hyperstore. In addition, these versions include engine configuration management, a reduced storage footprint, the latest software platform certifications, and many bug fixes. Find out more: What's New in Retrospect Available immediately for download and purchase.
  2. Great to hear that the new strategy is running well! We did identify a long-standing issue (#2336 in the Release Notes) relating to how much data was copied for "Copy Media Set" scripts and fixed it in Mac 13.0, but it's unclear whether it is the exact same issue that you were having.
  3. Unfortunately, no. Neither Instant Scan nor block level incremental backup are available for Linux clients.
  4. Here is a link to the System Requirements for Retrospect 13 for Mac. We worked hard to maintain the same system requirements as Retrospect 12 for Mac. For instance, in addition to supporting El Capitan (10.11), Retrospect continues to support Snow Leopard (10.6). Let us know if there is a place on the website that still includes outdated system requirements.
  5. Sorry about that. The documentation for Retrospect 10 for Windows is now listed on that page.
  6. We're pleased to announce Retrospect 11 for Windows and Retrospect 13 for Mac. Both products support hybrid data protection through cloud backup. Retrospect is certified to back up to Amazon S3, Google Cloud Storage, DreamHost, ArubaCloud, Dunkel Cloud Storage, and Numergy, along with private cloud certification via Basho Riak CS. In addition, Retrospect includes performance improvements to backup (20% faster), restore (20% faster), grooming (5x faster), and catalog rebuild (3x faster). Find out more: * Certified Cloud Storage Providers * What's new in Retrospect for Windows * What's new in Retrospect for Mac Available immediately for download and purchase.
  7. No, unfortunately, we still haven't diagnosed the root issue. Thanks for your patience on this.
  8. Today, we released minor updates to both our Windows and Mac products. The release notes for Retrospect 10.5 for Windows and Mac Retrospect 12.5 for Mac are available for full details. You can auto-update both Mac and Windows products from within the app or download the software directly from our Downloads page.
  9. Thanks for reporting this. We have identified the issue (#4355), and it will be fixed in the next update.
  10. @henry-in-florida I see the screenshot for RetrospectEngine.bundle, and we will have that fixed. You said you had the same experience with Retrospect client. When you have a moment, could you post a screenshot of that as well?
  11. No, that is an unrelated fix. Thanks again for the logs from April. We're continuing to look into this.
  12. Yes, unfortunately, the 12.0.1.104 release does not include this fix for the server. We are currently working on a second update to v12, which will include it. We have not been able to reproduce the firewall issue with the client however. @henry-in-florida If you still see the security warning when installing the client or a firewall alert for running the client, could you post a screenshot here or to your support ticket? Thanks!
  13. bdunagan

    Is 12.0.1 really out?

    No, only the console and engine are v12.0.1. The Mac client is still 12.0.0. We've started including all of the versions for each release in the release notes.
  14. Retrospect displays this warning if it comes across the same directory path multiple times while scanning, indicating a hard-linked directory. Time Machine is the most common example of this, but we also found one in an OS X 10.10 Preview. You're quite right about including at least one path for this message. We'll look into this.
  15. bdunagan

    Is 12.0.1 really out?

    Sorry for the confusion. 12.0.1 is indeed out, but we found a bug (#5427) in our auto-updates that prevents Retrospect from seeing 12.0.1 under certain conditions. (Specifically, when you run 11.5.3 or earlier then upgrade to 12.0.0 then try to update to 12.0.1.) This will be fixed in 12.0.2, along with a number of other issues. Until then, download the new version from our Downloads page. Alternatively, for those comfortable with the command line, quit Retrospect and type in Terminal: defaults delete com.retrospect.Retrospect SUFeedURL Then relaunch Retrospect and try "Check for Updates" again. Retrospect should see the 12.0.1.104 update.
  16. Yes, you should switch "Log Engine messages" to 6 via Secret Preferences. Let us know how it goes. If there is something happens, please send us the log via a support ticket.
  17. The performance increases are quite dependent on the computer environment. In general, local backup is modestly faster, and remote client backup is significantly faster. For both scanning and snapshot building, Retrospect is much more efficient with file system calls, and these improvements are more apparent for remote clients due to the high overhead for network calls. These changes are unrelated to Instant Scan and Block Level Incremental Backup. It's true that they are more noticeable during incremental backup.
  18. Sorry for the confusion. Emails are only sent in plain text. We've corrected the User's Guide's wording. However, the screenshots are still accurate; those are from Gmail.
  19. Thanks for reporting this. We see this issue (#5363) as well, and we'll have a fix ready shortly.
  20. This is a cosmetic issue (#5247) introduced in v12. The individual members of the set provide a correct view of the set's disk usage.
  21. Sorry for the confusion. The file is at "/Library/Preferences/retroclient.state", in the System Library. You should be able to see it in Terminal.
  22. bdunagan

    V10 Windows desktop performance

    Sorry for the confusion. As people have seen, the performance increases do depend on your environment, not on the amount of data transferred or on Instant Scan. The new release is significantly faster in backing up and restoring data on remote clients. It also has improved logic for what cached files to exclude on all platforms. Both improvements are more noticeable on incremental backups. For example, backing up a Windows client could be twice as fast for an incremental backup. As our support team said, the performance change for a local Windows backup could be negligible, depending on the state of cached files. There are a number of other great improvements to the product in this release–grooming, email, dashboard, SQL 2014–but again, their relevance depends on your environment.
  23. bdunagan

    Email, update-check not working v10 build 213

    Thanks for helping us identify the checkbox bug. We'll have a test build ready in the next few days to address this. @sowen222 For the upgrade issue, could you attach a screenshot of the issue to this thread or the support ticket?
  24. bdunagan

    V10 Windows desktop performance

    We have more specific per-task performance numbers in our What's New documentation section. You do not need to update your clients to see the improvement.
  25. Sure, check out our What's New section to see per-task specifics.
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