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ca592bf2-8343-4a1e-bc72-e0045376119c

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About ca592bf2-8343-4a1e-bc72-e0045376119c

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    Hanging And Losing Drives
  1. ca592bf2-8343-4a1e-bc72-e0045376119c

    Has Anyone Gotten Anywhere With The Asm Renewal/v9 Upgrade Mentioned By Robin?

    I called 3 times and left 3 messages (1 with support and 2 with sales) and received no call back. I did say in another post I would email support however I did not. Im done with this software as an option in our business for now. I do periodically (1 a year maybe) review any new, updated software, so we will see where were at in a year and if Retrospect is willing to return calls. YMMV, this is just a single persons experience here, and may not have given the new company time to set up I guess. I see others are getting call backs. edit: I called asking questions about the option Robin mentioned. I have 2 servers and would have to re-purchase 2 server editions so I wanted to ask some questions regarding renewing our ASM which I let run out after the first year (Ver. 8), as I saw there was not much help from support (well no fixes to some issues I - and others - were dealing with)
  2. ca592bf2-8343-4a1e-bc72-e0045376119c

    Retro 9 Upgrade Pricing Feedback

    thanks dstranathan. I would still like to talk to someone because I have 2 separate server licenses (server dont see each other, one on local lan, and one on DMZ) so I need to know if I need to purchase upgrade to ASM twice? I would also love an official quote for upper management to approve. I have been lazy on emailing in but still aggravated I have yet to receive a call back...
  3. ca592bf2-8343-4a1e-bc72-e0045376119c

    Retro 9 Upgrade Pricing Feedback

    Well I am going on approx 6 days with no response from Sales team to discuss options on upgrades. No matter what extension I call, I go to a voicemail. Insert frowny face here: there we go. Guess I will try to email, however i would much prefer to talk to someone directly.
  4. ca592bf2-8343-4a1e-bc72-e0045376119c

    Retro 9 Upgrade Pricing Feedback

    Hi Steve. Can you report (if you have any info) on the way Retro is now storing the configuration information? Im not sure if it was the config.dat file that was the issue (seemed to be corruption issues for a lot of users) causing config to be wiped out (obvious backups would prevent critical situations) but seemed on a non-technical surface to not be the best way to store this info. I have not used Retro in so long now (bought ver 8.0 from EMC) but in my simplified scenario of disk media sets, random (seemingly anyway) engine crashes (which I am assuming trial may not have been out long enough to test?) and a requirement to reboot the server on a regular basis. I eventually just instituted a weekly restart routine, which as long as I adhered to, resolved "most" of the engine crashes I experienced. Also, grooming? I attempted to groom once. I never attempted again. Grooming never seemed to work (well for me anyway), or maybe just took way to long, and seemed to lock up the console. Last thing I want to mention on here: Support? I know not support, but I have called in twice so far (6 hours between calls approx) for sales to call me back regarding upgrade options, and both times went to voice mail. I left a message early this morning (EST) with no call back. Whats your experience so far? Thanks for any thoughts on the new Retro9. ******Edit******* looks like retro 9 still uses the config80.dat file.
  5. ca592bf2-8343-4a1e-bc72-e0045376119c

    I'm Confused, Are We Waiting For An 8.x Update?

    A small amount of digging reveals : http://www.retrospect.com/store/buy sorry for the dumb question.
  6. ca592bf2-8343-4a1e-bc72-e0045376119c

    I'm Confused, Are We Waiting For An 8.x Update?

    Are there official prices on the new http://www.retrospect.com/ site? I didn't see any. From: http://www.marketwire.com/press-release/retrospect-inc-assumes-development-retrospectr-backup-recovery-software-products-releases-1581049.htm In case anyone wanted to see pricing. $279x2 for me to upgrade. I will not purchase ASM if I move forward. I let ASM slip after a full year of no updates or solution to crashes. Wasn't sure what I was paying for. Anyway here you go. Retrospect 9 Multi Server Unlimited Clients with ASM $1,669 new, $939 upgrade Protects an unlimited number of networked Mac, Linux, and Windows servers, desktops, and laptops; includes one year of support and maintenance. Retrospect 9 Single Server Unlimited Clients with ASM $809 new, $539 upgrade Protects a single Mac OS X Server and an unlimited number of networked Mac, Linux, and Windows desktops and laptops; includes one year of support and maintenance; additional server client licenses are available separately. Retrospect 9 Single Server 20 Clients with ASM $609 new, $409 upgrade Protects a single Mac OS X Server and an unlimited number of networked Mac, Linux, and Windows desktops and laptops; includes one year of support and maintenance; additional server client licenses are available separately. Retrospect 9 Single Server 20 Clients $479 new, $279 upgrade Protects a single Mac OS X Server and up to 20 networked Mac, Linux, and Windows desktops and laptops; additional server client licenses and support and maintenance are available separately. Retrospect 9 Desktop 5-User $129 new, $59 upgrade Protects a single, non-server Mac and up to five additional networked Mac, Linux, or Windows desktops and laptops; additional desktop/laptop client licenses and support and maintenance are available separately.
  7. ca592bf2-8343-4a1e-bc72-e0045376119c

    I'm Confused, Are We Waiting For An 8.x Update?

    Thanks hvar and Cygnis. Not sure if I will switch back or not, or get the approval. Plus the feeling of purchasing a product that was unstable to begin with, then forced to purchase the next version. Of course i do understand if Roxio does this, im just not sure I like it. thanks,
  8. ca592bf2-8343-4a1e-bc72-e0045376119c

    I'm Confused, Are We Waiting For An 8.x Update?

    Not sure if this is real or not. It is not on the mactech website, the url you posted says trail, not trial, but either way doesn't go to a "trial" page to download products. Would be great if they (Roxio) posteed something here, or on their retrotalk mailing list. basic quick searches on the internet about Retrospect 9 produces nothing.
  9. ca592bf2-8343-4a1e-bc72-e0045376119c

    I'm Confused, Are We Waiting For An 8.x Update?

    Im in the same boat. After making the initial investment of 2 standalone server installs (25 users each) from EMC, I hope to someday re-install Retro. My experience with other software is stability, however not intuitive to setup as Retrospect (my opinion). I have been using a combination of BRU which works, just took a while to understand their terminology and backup methodology. Example: in retro you just select incremental and viola you have incremental (I know i know, oversimplification) in BRU you have to first create a full backup job, then add an incremental child job. The full backup has to run first (at least thats my understanding). I also use CCC with its new backup to netwrok drives. I am strictly disk to disk on my apple servers, we use tivoli on our AIX to backup to tapes. I too am hoping on an update, since there has not been many changes (for me) since I purchased 8.0. Still here silently (well not now) watching these forums hoping for some news. With silence (from roxio as example), people form opinions that may be un-founded. My unfounded opinion is that Roxio just dumped a bunch of dough into this, and if/when they come out with something new, they will charge, and probably target a new market, leaving us here to purchase new or go home. That, to me, from a business perspective, might make the most sense. That does not make it right...
  10. ca592bf2-8343-4a1e-bc72-e0045376119c

    Hanging And Losing Drives

    Hi MG, I think Dave undestands you well. The comment refers to "If" retro is in the process of writing or doing "something", which is possibly the reason while your shut downs appear to hang, then expected behavior in that scenario would be corrupt configuration files etc. Retro has never been the best (my apologies, my experience is ver 8+) at providing the user with progress status, other than spinning beach ball or un-responsive console. I like Daves comment RE shut the engine off before shutdown. If you can shut the engine off, and shut down is smooth, then it may be safe to say that retro is "doing something" at the times you are allotting to shut down the system. Due to retro behavior (and other OSX server behavior) I have planned weekly reboots of all my machines. A not so helpful point (YMMV) I have not come across this issue, with the apparent hang on shutdown as you described. More troubleshooting steps may be needed to narrow down exactly whats going on there. Dave has a lot of knowlege, you should try to answer his questions, as he has the experience to help you narrow down what is going on here. *****missed Steve's post, another user that can certainly help you narrow down your issue.*******
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