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johndon

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About johndon

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  1. Catalog Files on a NAS

    On previous computers I used to keep my Retrospect catalog files on a NAS winch I mounted as a network drive (Drive X:\). I can no longer do this on my new Windows 10 computer with Retrospect 11.5.0.190. When I go to Backup Set Selection--More the mounted network drive no longer shows up. What do I do to get Backup Set Selection see my X Drive?
  2. NAS not seen by Retrospect 8.5

    Here is the solution I received from technical support: When connecting to a NAS device, Retrospect will log into the NAS volume separately from the login you configured from within the Windows drive letter. It sounds like you are using some type of volume mapping/linking from the My Documents folder to the NAS volume. Instead of trying to use the My Documents path, you must navigate through either the Microsoft network or you will need to use the direct UNC path to reach the actual NAS volume. Try going to Configure>volumes>My Network>Advanced and under the full UNC path (not X:\). For the UNC path you will typically use something like \\Server_IP_Address\folder_sharename.
  3. NAS not seen by Retrospect 8.5

    My experience mirrors yours so I am already setup as you suggest, lots of cold and warm boots with the same result - Windows makes my NAS available to all my applications except Retrospect. :-(
  4. NAS not seen by Retrospect 8.5

    Yes my NAS is visible in Windows and to all Windows applications other than Retrospect. I do understand the error message I attached to my original post was generated by Windows, I am puzzled how my NAS is available to all other application but when it comes to Retrospect Windows can no longer find the NAS. Sorry for my mis-use of "/".
  5. Retrospect for Windows 8.5 Windows 8.1 QNAP TS-569L Retrospect does not see my NAS as a source or destination. Also my NAS does not show under My Network Places. The Public folder of my NAS is mounted as Network drive X:/, all my other applications are able to access X:/ with no problem. In Retrospect starting with configure->Backup Sets->More->Open->Look In->My Documents brings up a message "X:/My Documents" is not available. "X:/My Documents" is assigned as the My Documents folder and where I want to save Backup Sets. With WIN7 SP1, Retrospect 8.5, same NAS I have not problem accessing X:/. What can I do so Retrospect can access my NAS in WIN8?
  6. Emergency Recovery CD

    What is the URL for the Emergency Recovery CD image download for Retrospect V7.7?
  7. Quote: Quote: When I updated to V 7.5.320 I started getting this error too. I then re-installed V 7.5.285 and the Open File Backup failure went away. Is there something wrong in V 7.5.320? Interesting... could you give us some more info on your setup and excerpts from the Retrospect log, as well as whatever VSS errors showed up in Windows event viewer? My system consists of: Asus A8N32-SLI Deluxe motherboard with nVidia nForce 4 chipset AMD Athlon 64 4800+ 2 GB memory - 4 512 MB DDR DIMMs 2 SATA hard drives configured in RAID 0 on the nVidia controller 1 SATA hard drive for backup on the Silicon Image Sil-3132 controller 1 PCI Express x16: Asus EN7800GTX Until I installed Retrospect V 7.5.320 my backups completed with no errors. Here is part of my Retrospect log for a backup made under V 7.5.320: + Retrospect version 7.5.320 Launched at 8/24/2006 5:20 PM + Driver Update and Hot Fix, version 7.5.6.105 Executing Immediate Backup at 8/24/2006 5:28 PM To Backup Set Drive 1... Can't use Open File Backup option for Local Disk (C:), error -1017 (insufficient permissions) - 8/24/2006 5:29:09 PM: Copying Local Disk (C:) File "C:\Documents and Settings\John\Local Settings\Application Data\Microsoft\Windows Defender\FileTracker\{20FD3634-8179-44DA-B00E-F1706AC960E1}": can't read, error -1020 (sharing violation) File "C:\WINDOWS\system32\spool\PRINTERS\FP00000.SHD": can't read, error -1020 (sharing violation) 8/24/2006 5:37:22 PM: Snapshot stored, 49.1 MB 8/24/2006 5:37:23 PM: Comparing Local Disk (C:) File "C:\WINDOWS\Internet Logs\BACKUP.RDB": different creation date/time (set: 8/24/2006 5:25:31 PM, vol: 8/24/2006 5:33:45 PM) File "C:\WINDOWS\Internet Logs\HAL.ldb": different modify date/time (set: 8/24/2006 5:29:07 PM, vol: 8/24/2006 5:37:27 PM) File "C:\WINDOWS\Internet Logs\IAMDB.RDB": different modify date/time (set: 8/24/2006 5:29:19 PM, vol: 8/24/2006 5:37:35 PM) File "C:\WINDOWS\Internet Logs\tvDebug.log": different modify date/time (set: 8/24/2006 5:29:08 PM, vol: 8/24/2006 5:37:23 PM) File "C:\WINDOWS\Internet Logs\ZALog.txt": different modify date/time (set: 8/24/2006 10:37:52 AM, vol: 8/24/2006 5:37:21 PM) File "C:\WINDOWS\inf\INFCACHE.1": different modify date/time (set: 8/13/2006 4:21:51 PM, vol: 8/24/2006 5:30:37 PM) File "C:\WINDOWS\Prefetch\UPDCLIENT.EXE-06442ED2.pf": different modify date/time (set: 8/24/2006 5:17:31 PM, vol: 8/24/2006 5:37:23 PM) File "C:\WINDOWS\Prefetch\WMIPRVSE.EXE-0D449B4F.pf": different modify date/time (set: 8/24/2006 5:29:16 PM, vol: 8/24/2006 5:37:32 PM) File "C:\WINDOWS\system32\spool\PRINTERS\FP00000.SPL": can't read, error -1101 (file/directory not found) File "C:\WINDOWS\system32\ZoneLabs\Updates\LocalCatalog.xml": different modify date/time (set: 8/24/2006 5:17:25 PM, vol: 8/24/2006 5:37:18 PM) 8/24/2006 5:37:49 PM: 9 execution errors Completed: 1379 files, 384.3 MB, with 0% compression Performance: 614.7 MB/minute (461.0 copy, 922.1 compare) Duration: 00:08:40 (00:07:24 idle/loading/preparing) Several additional partitions all had the "Can't use Open File Backup option for Local Disk ("X":), error -1017 (insufficient permissions)" error message. This is the VSS error message from the Event Viewer: Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine details Cannot ask provider {00000000-0000-0000-0000-000000000000} if volume is supported. [0x8000ffff] [hr = 0x8000ffff]. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. After reinstalling Retrospect V 7.5.285 my backups completed without errors.
  8. When I updated to V 7.5.320 I started getting this error too. I then re-installed V 7.5.285 and the Open File Backup failure went away. Is there something wrong in V 7.5.320?
  9. No disc storage devices found

    Quote: Hi, The following Knowledge Base article has been created for this issue: http://kb.dantz.com/article.asp?article=8152&p=2 Please contact EMC Dantz and refer to this KB article for the downloadable fix. Thanks again for your patience. Michael: The update referred to in KB article 8152 solves my problem. Thanks for your help.
  10. No disc storage devices found

    Quote: Any word on a fix? It sure would be nice to get some feedback from EMC/Dantz on this problem. The latest chipset drivers, V6.7, from nVidia do not resolve this problem.
  11. No disc storage devices found

    Quote: Hi, Sorry, here are more details regarding our setup. The following configuration was tested and Retrospect loaded a driver without any problems: Abit AN8 SLI mobo (nForce4) nForce4 driver 6.66 80GB Maxtor SATA HDD Win XP Pro, SP2 (32-bit) Plextor PX-716A (ATAPI) Retrospect 7.0.301, RDU 7.0.7.101 Previous posts mentioned that RAID drivers had been installed. I'm wondering if this is the common link causing these issues. Can you please describe the details of this process so we can setup an environment similar to yours? Thanks in advance. ASUS-SLI Premium motherboard with SLI enabled nForce4 driver 6.66 with all drivers installed except audio and firewall 2 Hitachi Deskstar SATA II 164 GB RAID0 or 1 Seagate SATA I ST3400832AS 400GB both on the nVidia controller WIN XP Pro SP2 32 bit or WIN XP Pro SP1 64 bit Plextor PX-716SA SATA I on the nVidia controller Plextor CD-R Premium on the built in IDE controller Silicon Image Sil-3112 SATA I controller for external hard drive backup Creative Audigy 2 ZS sound card with current drivers Retrospect 7.0.301, RDU 7.0.7.101 as well as some previous versions RAID or non-RAID; WIN 32 or WIN 64; it makes no difference, Retrospect can not see my optical drives Windows can. I see that 405HP_Z06, who also is having the problem, has a SLI mother board. Although I am running on a single SATA drive now I did not uninstall the RAID drivers so they are lurking in the background somewhere. As I stated in a previous post I once re-installed WIN 32 with nothing else but Retrospect installed, Retrospect still could not see my optcal drives. The only part of chipset driver V6.66 installed was what gets insatlled by F6 durring Windows installation. What else can I tell you? Best Regards John
  12. No disc storage devices found

    Quote: Hi, Our initial out-of-the-box tests with the NForce 4 mobo and v. 6.66 chipset have not yielded these results. We had a Plextor IDE DVD drive attached and Retrospect was able to recognize the device. A question to all of you running into this problem: 1. How many hard drives do you have attached to this machine? ATA or SATA? 2. Are they RAID'ed and if so, in what configuration? RAID 0/1/5? I have experienced this problem with SATA hard drives. First with 2 SATA II drives configured in RAID 0. Now, I continue to have problem with a single SATA I hard drive. One of my optical drives is IDE the other is SATA I.
  13. No disc storage devices found

    I just had the "opertunity" to re-install WIN-XP SP2. With nothing else installed except Retrospect 7.0.326 with RDU 7.0.7.101 Retrosect still reports "No Devices Visable". I did not install the full chipset driver file. I did use F6 to install the NVIDIA SATA RAID driver (a part of the full chipset driver set) when installing WIN-XP. This installs two things: NVIDIA RAID CLASS DRIVER NVIDIA nForce Storage Controller Maybe the problem comes from one of them. To the best of my knowledge the IDE bus still runs on the Microsoft driver untill all the chipset drivers are installed.
  14. No disc storage devices found

    The chipset driver is V6.66 in both WIN XP 32 bit and WIN 64. The processor is an AMD Athlon 64 X2-4800+
  15. No disc storage devices found

    My motherboard is an Asus A8N-SLI Premium with the latest bios. My cotrollers are integrated into the motherboard chipset which is a Nvidia nForce 4 SLI. I have the latest chipset drivers installed My CDR is attached to the IDE controller and my DVD is attached to the SATA controller. WIN XP 32bit and WIN XP 64 bit both can access both drives without problems.
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