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disteinborn

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About disteinborn

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  1. disteinborn

    File access after restore with Retrospect 6.5

    Nate: Thanks for your quick response. I did a clean installation of Windows XP Professional first. Then I installed current drivers for peripherals. Then I installed Retrospect 6.5 and did a restore of selected files, telling Retrospect to replace existing files in their current locations. Retrospect reports that it did that but one can't see them (and I have set up Windows XP so that system and hidden files are currently viewable). Moreover, I, even though I have set up my user id with Administrator rights, can't see the contents of my "user directory" under the "documents and settings" subdirectory. Any other user directory is viewable. The OS reports that I don't have rights to see my own user directory. Thanks again!
  2. I had to rebuild my system this weekend. I did it from scratch and am now trying to restore certain items from my last backup including my IE favorites and several other files that are normally stored in "documents and settings" in Windows XP. After I completed the restore I could no longer access the subdirectory that contained my documents and settings and, although Retrospect says that it restored the selected files, they can't be seen. For example, there are still NO favorites in IE. I would appreciate any suggestions on how to fix this!! Thanks
  3. Natew: Thanks for your reply. I don't know if the drive firmware does compression. The software that ships with the drive (Iomega's Automatic Backup Pro) does software compression, as far as I know. Have you used this model drive yourself? For disaster recovery, I just want to be sure that Windows XP will recognize it without any Iomega drivers installed because Iomega doesn't seem to be offering any separate drivers. Thanks again for your help!
  4. I recently replaced the tape drive on my Windows XP Professional system with an Iomega REV ATAPI removable hard drive. Retrospect does not seem to recognize it as either a rewritable CD (it uses the UDF file format for the disks) or as a removable drive. Retrospect was able to back up to it but, even though I had enabled software compression in Retrospect, the log file indicated that the compression ratio in the backup was 0% - no compression. So, I have two questions for the Dantz folks: 1. Why is there no compression and what can I do if anything to get Retrospect to perform software compression during the backup? 2. Will this device work as a disaster recovery backup device; that is, can I do a full backup of my boot drive to one of these disks (it will fit without compression), and do an emergency restore from it? Thanks for your help!
  5. CustomerService-ML-36006-ML- Moved to Customer Service Forum
  6. disteinborn

    Retrospect 6.5 Launcher and Windows XP Power Management

    Thanks for pointing me to that additional information. I will try that and let you know if it solves the problem!
  7. disteinborn

    Retrospect 6.5 Launcher and Windows XP Power Management

    Retrospect is set to log in as a local service. If I try to set it to log in as a user with administrator rights using an ID that i password protected, it issues an error message stating that it can't grant the user privileges. There is nothing that I can find in either the manual or the help file that addresses this subject. Do you have any idea why this error is occurring? Thanks!!
  8. I have found that with both Retrospect Professional 6.0 and 6.5, I need to have power management in Windows XP Professional configured so that the monitor is never turned off. If I allow power management to turn off the monitor and leave the computer logged out (no user logged in), Retrospect launcher will not launch Retrospect to do a backup. Moreover, the only way to resume working on the computer is to press the reset key (nothing one does gets you to the login screen--one just gets a blank screen with a cursor). I would appreciate any suggestions as to why this is occurring.
  9. disteinborn

    Retrospect 6.5 and clients

    Folks: I made two changes to the client computer. First, I uninstalled (removed) the software firewall. Second, I changed the computer's name in the network. After rebooting the client computer, the host computer is able to add it as a client for Retrospect and Retrospect is able to back up this client. I don't know which change was critical or whether both were required. Dan
  10. disteinborn

    Retrospect 6.5 and clients

    Nate: Thanks for your suggestion. The client uses McAfee's sottware firewall and that firewall is configured to let the Retrospect client communicate over the network (it worked fine with version 6.0 and its client). The network is a standard TCP/IP network with a cable/dsl firewall/router functioning as a DHCP server. The computer that is running the main program has the current version of ZoneAlarm Pro on it and that is also configured to allow Retrospect to communicate. I can still ping the client computer with Retrospect and it sees it and sees that it has the Retrospect Client on it. I just can't add it as a "client" to the list of network clients to be backed up. I will try disabling the firewall on the client to see if that makes a difference.
  11. disteinborn

    Retrospect 6.5 and clients

    I recently installed Retrospect 6.5 professional on my Windows XP Pro system. I updated the clients on the two networked computers that I also backup with this software. One computer is recognized and can be backed up. The other client can't be added to the list of current clients. Retrospect can "see" the client when I use the "test" feature on the add clients dialogue but it can't add the client. I would appreciate any suggestions that Dantz has on how to fix this.
  12. disteinborn

    Disaster Recovery Failure (how do I avoid it in the future)

    I am restoring from an external (Firewire) hard drive.
  13. disteinborn

    Disaster Recovery Failure (how do I avoid it in the future)

    Thank you for your reply. I will answer your questions in order. First, both of the disk drives are SCSI drives connected to an Adaptec 19160 host adapter. The only other device on the host adapter (on a different SCSI path) is a DVD player. I had made no hardware changes before doing the restore (I did the full system backup, created the DR CD, formatted the drives and then attempted to restore the system. I tried rebooting a few times. Each time the system locked displaying the Windows XP logo on a light blue background. I did not have any other DR sets to use for a recovery so I had no other system backup set (that includes the boot partition and the applications partition) that I could use for a full restore of the OS and applications software. Thanks for your help!
  14. I recently needed to rebuild my system. That system has two physical disk drives partitioned into three logical drives. It runs Windows XP, SP1 (the original Windows CD is XP, not SP1). I did a full system backup and created a fresh DR CD. I then repartitioned my drives and formatted the new partitions. The arrangement of the partitions was different. However, each new partition is large enough to hold all of the data that resides in that partition with ample free space. I then ran the DR CD. DR seemed to work correctly. It installed the temporary OS, rebooted and then allowed me to restore all three partitions (the boot partition, a separate partition for all applications software and a separate partition for data). After the restore process was completed, my system rebooted. It then froze (displaying the Windows XP logo on a blue background). When I rebooted to the command console to try to recover, I could see that both the temporary OS and the restored OS were still on the boot drive. I was never able to get past this point; that is, I was never able to remove the temporary OS and complete the final boot. I finally simply did a clean installation of Windows XP and all of my applications software and that worked. So my question for the Dantz Software folks is what went wrong and how do I avoid it (in Retrospect 6.0 for Windows) Thanks!!
  15. I performed a full disaster recovery this past weekend as part of replacing the main fixed disk drive in my system. After the recovery was completed, the firewall in Symantec's Norton Internet Security suite (2003 edition) would not start. It indicated in the error message that it issued at start-up that a registry entry was incorrect and that it need to be uninstalled and then reinstalled. Similarly, Norton Windoctor within Norton Utilities 2002 indicated that there was a registry error for it too and that the whole suite needed to be uninstalled and reinstalled. Uninstalling and reinstalling both suites fixed both registry errors. Has anyone else encountered this problem? If so, have you found a way to avoid it? TIA
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