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About Randyh

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  1. Randyh

    Blue Screen of Death

    Realize this is more than 2 years old but did you ever get your problem resolved? I am now running into the same problem for the first time (USB Card Reader with VxD NTMAPHLP blue screen error). I happen to have Retrospect Backup Pro 6.0 and WinME. Trying to track down the issue. It has happened with 3 different card readers that I try plugging in.
  2. Randyh

    Outlook force quit & restart

    I think your answer of "why" but no solution to "how to solve" is likely right on. I have a similar problem, I suspect. Auto closing Outlook is a great feature and appreciated. But the restart appears to cause problems. I have a Windows XP client with Retro Pro 6.0, Outlook 2000, and PGP 8.0 installed and integrated into Outlook. I do not have the "Open File backup add on". On the nightly backup, Outlook gets closed as expected but then restarted almost immediately. Everytime it restarts, PGP's new user wizard dialog pops up wanting to register a new user and set its Public/Private keys. I suspect this is, as you state, Retrospect starting Outlook up in the "System" account instead of my (one and only defined) account. If I close PGP's windows and Outlook and restart, everything is fine. Anyone from Dantz have a response yet? How does one prevent Outlook from being restarted?
  3. Randyh

    Disk Duplicate and "all files" selector

    The tutorial is the same as the manual. It is pretty basic. The first indication that not all files are copied is the duplicated disk is >30GB smaller than the original (>50GB versus 18GB). A simple "explore" of the two disks side by side shows that many files are missing. BTW, the Operations Log shows the duplicate completes. Also, I have all verification turned on and compression off. I have "replace entire volume" selected and am using the "all files" selector. Digging further, I have now found the second drive I duplicate too is reporting an internal error with immenent failure when the drive's hardware diagnostic is run. This is only reported by the firmware at boot time but flashes by so quick as to not be detectable. Windows ME thinks the disk is fine; scandisk (even extended) checks out fine. With this new information, it appears the disk is not providing a robust storage medium. But why would DANTZ not catch this and report an error in the log. Instead, it reports that the verification completed. I tried a duplicate again and it claimed to do a check of all files and only need to copy ~200MB and then verified that everything is OK -- again, no error. Does this imply that the program only checks the and verifies the "log" entries in the catalog between the two disks and not the medium itself?
  4. Does anyone know how to get a duplicate (instead of backup) to copy the entire disk? My DOS based sector-by-sector duplicate does not work anymore. I have a spare drive on my main server that I like to simply duplicate too from the main drive once a week. The main drive has all the backup sets from other computers besides other useful information. With backups, the main drive is using 40 to 50GB (depending on the last recycle). When I do a duplicate (whether recycle or not) from the main drive to the backup, I only get about 1/3 of the space duplicated. Many files are missing; the most important being all the backup sets (.rbc and their corresponding directories; .rbf seem to get copied). There are no errors from the operation in the log. I am using the "all files" selector. Any ideas?
  5. Randyh

    Outlook archive.pst file

    You likely have multiple Personal Folder files in outlook. I am suspecting your archive.pst is written by Outlooks automatic archiving utility. Any personal folder file opened by Outlook, whether or not it was changed or viewed by you once inside the program, will have the modified date updated. Outlook treats its Personal Folder file as a binary database and, as such, updates some control information every time it is opened -- whether or not you actually view, modify or otherwise touch the file. The only way to prevent Outlook from doing this is to not have outlook open the .pst file at all. That is, "close" the .pst file and exit outlook. Only "open" the file when you really need it. As I do not use the archiver in Outlook, I have not checked whether it works if the Personal Folder you want to archive to is not open. You can tell the archiver to prompt before starting which may give you a chance to open the archive file, if necessary. As the .pst file is a binary format file and Retrospect is a file based backup system, Retrospect backs up the entire file once it sees even one byte changed out of potentially 100's of megabytes. The only way Retrospect could get around this would be to do a byte by byte "diff" of the before and after and try to detect minor changes. But usually binary files like the Outlook database do not have simple changes when apparently simple changes are made to the contents. This is due to the binary nature of the file (embedded index pointers to other byte locations, etc). This is especially true of encrypted or encoded files where one byte change may change the whole file. Basically, a work-around to this is not likely to come (unless Microsoft changes its format from a single file to a directory/file based system like Eudora or other mail programs).
  6. BTW, using Workgroup and doing a full duplicate with all system state -- this still did not create a working OS and application disk copy from the original. The disk will not boot off itself (likely an XP issue) or from a bootable "XP" floppy. I am in the process of doing a wipe (of a good and clean disk previously), reformat, and bare-install of XP (takes 5-6 hours) after which I will try both a restore via Duplicate from the original disk AND a restore via disaster recovery from the "backup" file set on the original disk. I hope one of these two works for XP otherwise the confidence in doing other than single file, simple restores is gone. (BTW, it works as stated and like a charm on ME. Still have to try a disaster recovery test on the Mac but likely will not get to it before the trial and my patience runs out.)
  7. I get it now, it is a cost issue. I am on trial with Workgroup on an ME machine and have had to install more than a client (I installed Express) on the XP machines so I could perform the duplicate function on them. Going back to the server Workgroup copy, I see the SYSTEM STATE options available (which do not appear in the Express copy). So what you are telling me is I have to buy Desktop (or greater) for every machine to get a simple local "duplicate" feature. Independent of cost though, I feel this is false advertising on the product and the limitations should be more clearly labeled in the documentation and feature listings for each product. Making statements like the below in the Express product literature: "When disaster strikes, recover lost work in minutes by restoring a single file or an entire hard disk in one easy step. .... ..., Retrospect Express Backup provides 100% reliable backups, ease-of-use, and flawless restores. .... Disaster recovery feature makes complete restores simple even after total hard drive failure or replacement " -- such statements do not apply if you use the duplicate feature. It is also not "one easy step" to recover an entire hard disk with the "Backup" feature (especially given you have to make an ISO disaster recovery CD often and in addition to the scheduled backups). Statements from the knowledge base: "Can I duplicate from my startup drive C: to an extra drive D:, and then boot from my D: drive if my C: drive fails? Yes, you can do this, provided that your computer can boot from the drive that you want to duplicate to. In other words, if you have an extra ATAPI drive installed in your system, and your system normally boots from an ATAPI drive, then you should be able to duplicate to your spare drive, and swap drives in case of disaster. If, on the other hand, your spare drive is an IEEE 1394/FireWire drive, and your computer will not boot from a 1394 drive, then you cannot expect to be able to boot from your spare drive if your main drive goes down. Your spare drive is a valid backup in this case, it simply won't be bootable. ... What you have to do to make your D: drive bootable depends upon the OS. If you are running under Windows 95 or 98, then when your C: drive fails, remove it, and set the D: drive to be the new startup drive, set to drive letter C:. Boot from your 9x floppy, and run fdisk to set the new C: partition as active. Be careful not to format it; just set it active. Now at a DOS command prompt, use the sys command to make the new drive bootable. You should now be able to boot from it. If you are running under NT, 2000, or XP, then when your C: drive fails, remove it, and set the D: drive to be the new startup drive, set to drive letter C:. Boot from your NT4 repair floppies (NT4), or the 2000 or XP installation CD, and repair the system. The repair process simply makes the drive bootable; nothing else needs repairing. You should now be able to run normally from what was your backup drive." These statements are clearly not true. You need to be more forthcoming of limitations of various versions as well as clearer about the Duplicate (and in some cases Backup) feature in that it does NOT include ALL files as it states and implies in the program and documentation. And I have not even began to quote the manual, readme's, etc. that come with the product. I guess I should be glad you offerred the trial period to determine this all out. But after spending 6 full days of time on this to only discover it does not do what it says -- this was a large waste of my precious time and resources. Now I know why my IT syadmin's have never heard of or used your product.
  8. Randyh

    Files fail to backup

    I find the same result. In my case, most of the files are not a problem. They are either Retrospect or temporary OS files. If you use Outlook though, the .pst file IS important and usually cannot be backed up if Outlook is open (outlook locks the file). See the knowledge base article http://www.dantz.com/index.php3?SCREEN=knowledgebase_article&id=172 on running the external script to shutdown outlook before the script runs. But beware also. I am just discovering there are many important OS system files that are not backedup and no warning is given -- they are explicitely ignored by Retrospect. The files are important for disastor recovery. Do a search on "missing files" in the knowledgebase to learn more.
  9. Upon discovering many files missing on the duplicated disk, I did extensive reviews of the knowledge base. It appears that Dantz has a built-in, un-override-able "feature" of not backing up critical Windows system areas like: a) the active registry in c:\windows\system32\config\, and the backup registry copies in c:\System Volume Information\_restore*\ These directories are not selected with the "All Files" selector nor can they be overridden and selected manually either. As a result, you cannot duplicate the COMPLETE DISK CONTENTS to a shadow drive as a poor-mans mirror (poor-man as mirroring is built into XP Professional Server). The knowledge base does state that the active registry is not duplicated but is stored in a special area of a fileset-based backup; although it cannot be specifically selected for restore from there. Does anyone have a complete list of files not being copied on Windows and / or Mac systems during a duplicate and/or fileset backup? Has anyone found a workaround to getting around the missing files so a complete disaster recovery is possible? Claiming you can disaster recover using "duplicate" without providing these missing files is quite misleading. By following the instructions to install the OS (twice I might add as per the knowledge base notes) and then restoring the duplicate disk or backup fileset onto the restored OS -- you still do not get many critical settings in the registry, at minimum. You need the current registry with the content from all the installed applications to be truly recovered. If the registry or its backups are not saved, the registry cannot be recreated by reinstalling the OS without also having to reinstall and configure every single application. This is a definite false sense of security that a recoverable backup has occurred. Doing disaster recovery by requiring a dual install of windows and then restoring from a backup fileset is a horrible solution for disaster recovery of failed or virus-wiped disks. It takes hours to reinstall the OS and days to likely never-possible to re-install all the applications and settings. At least with Norton Ghost or similar tools that require a reboot to backup (as they run in DOS) you create a completely bootable, duplicate drive which can be recovered and used in minutes. Has anyone had experience with disaster recovery with the Dantz product (i.e. recovery after a real or simulated hard failure of a drive; or a virus-wiped drive)? Am I missing something because I have spent 4 days already trying to mimic such a disaster and get a full recovery (something I always do with backup solutions as it is better to determine if they work before you need them too!)
  10. Randyh

    Duplicate and Retrospect Clients

    Out of respect, I do not believe you understood my question. Duplicate of a disk drive is different than duplicate of a backup set or file. I am referring to duplicate of disk drive that does a sector by sector copy. This option works on the backup Server or Desktop software for one local disk to another. It will work from a client to a Server disk. But it does not seem to work for a client disk to a second disk on the same client. Therefore, it seems I have to install Desktop or similar on that client to get the disk duplicate to work. Is there an easier (or cheaper) way to resolve this problem? If I have Desktop installed on two machines, can one Desktop act as a client to another machines "Desktop"? Maybe an example is needed. The configuration is: Machine A with disk 1 and 2 local; Disk 1 is the main disk, Disk 2 is a spare for catastrophe Machine B with disk 3 and 4 local; Disk 3 is the main; Disk 4 the spare Machine A is the Dantz Desktop or Server; Machine B hopefully only a client I want to duplicate disk 1 to disk 2 and disk 3 to disk 4 once a week. I want to perform daily incrementals of disk 1 and disk 3 (combined) to disk 2 and disk 4 (identical copy on each) once a week. I do not want to simply duplicate the backup set from Disk 2 to Disk 4 for an added margin of safety -- I would rather create a second, independently run backup set on Disk 4.
  11. (I have several unrelated questions which I am posting separately. Here is #3.) I am on trial for Retrospect Workgroup on a large, fast ME machine and have a client on an older XP machine and an iMac. I use Outlook 2002 and not Exchange server to read, save and reply to email on all three machines. My daily, incremental backups are meant to mainly capture outlook as that is what changes the most (other files are added / edited but usually not as much as outlook). Eudora and other email programs use the directory / file system to keep email broken up, thus making incremental backups of email worthwhile. Unfortunately Outlook keeps everything in a constantly growing, single database file (including the attachments unfortunately). The file modified date is changed by Outlook just by opening the database (opening outlook with the mail "folder" visible). My questions are as follows: a) Given you appear to have a special exchange server "code" that looks into the exchange database, is there a similar feature for outlook files? Outlook seems to keep the folder file "locked" which seems to prevent Retrospect from backing it up. Is there a way to bypass this as my outlook is always open and running in the background (email is checked from my multiple mail services every ten minutes)?
  12. (I have several unrelated questions which I am posting separately. Here is #2.) I am on trial for Retrospect Workgroup on a large, fast ME machine and have a client on an older XP machine and an iMac. I have spare, similarly sized disks in the Windows machines that I schedule for "duplication" too once a week. I want to do daily incremental backups of the main disks on each machine to two backup sets on the ME hard disks (which has the best speed and disk space) -- one on the main disk and the other on the spare, duplicated disk. This gives me a higher level of security and comfort as I have two different, bootable disks that are within 24 hours of being identical and current. The problem is the spare disk gets overwritten with the duplication once a week. This wipes out the backup set on the spare disk and replaces it with the main backup set. Is there a way to automatically create a new backup set in a script (for the duplicate disk)? Any suggestions on another way to accomplish the goal of duplicate, bootable disks which each have a network backup set?
  13. (I have several unrelated questions which I am posting separately. Here is #1.) I am on trial for Retrospect Workgroup on a large, fast ME machine and have a client on an older XP machine and an iMac. As I was hit by two viruses in the past two years that each wiped out the hard drive (even though I have firewalls, Norton Antivirus installed, etc.), I have gone to the extra expense and security of having duplicate drives on each Windows system (Mac's do not seem to get affected by Viruses as no Microsoft software runs there!). The drives are not normally mounted; mounted just for the copy operation. My plan is to use "duplicate" once a week and nightly "incremental" (using the selection criteria of including only files that are created or modified in the past 7 days). All incrementals are done back to the ME machine which has the most disk space and speed. I was able to setup a script to duplicate the ME (Workgroup) disk. But the "client" XP cannot perform a duplicate from a local to a local disk it appears. Does this mean I would have to buy a copy of Express for that machine just to enable local duplicates? Can Express act as a client for the nightly backups then also?