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bjhowd

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About bjhowd

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  1. I think I have exited both ways and it didn't seem to matter. But I will try the next time to exit from the file menu and see if that does it. You would think it wouldn't matter, but I know that some programs don't like the x pressed. It leaves them in an unstable state. I will give it a try. Thanks.
  2. Yes, this is the same thing that happens to me. You get the blue horizontal lines and you are basically done, until you either stop and start the service or do a restart, which will cancel any active jobs that are awaiting attention, ie waiting for media or whatever. Retrospect I think is a far cry from Backp Exec, but I am trying to give it the respect but I am losing my patience. I am about to make recommendations to my management to rip it out and replace it with Backup Exec 2010. At least I can get decent backups with that and it's way more intuitive than Retrospect. Who even owns this software now. It seems to have changed hands so many times. Is it EMC?, Dantz, Roxio? :question:
  3. Yes the launcher is enabled in Preferences. I can tell you that if you stop or do a restart of the launcher service, it will cancel any active backups, particularly if you have a message waiting for media or such, and you try to launch the launcher, it will display a EMC restrospect blue stripped splashbox and sit there, and you are done. You don't get the normal white box launcher program. At that juncture, I stop and start the launcher service and get a message back job cancelled by operator. I have already experienced this. Backup Exec never would do that. If you launch Backup Exec during a backup session in progress it comes up and you can see everything that is going on. I never heard of a pgm like Retrospect not being able to launch the pgm or having to stop and start the service to re-launch the pgm. You shouldn't have to stop and start the service daily like I have to right now to get it to function for the rest of the day. That is not a normal operational prgm.
  4. My term's may have been misleading. It's the launcher program. Sorry. It's the service that runs on the media server that seems to not work reliably. I have to stop and start the service when I launch it on a daily basis to check backups. If a backup is in the middle of running or I need to check a message waiting, the only way to get it launched again is to stop and start the service which then cancels the job awaiting a response for instance. Here is the name of the .exe on the server that runs Retrospect- "C:\Program Files\Retrospect\Retrospect 7.6\retrorun.exe" Display Name: Retrospect Launcher Description: Helps Retrospect run backup or duplicate on schedule. It's the only service under Retrospect that is on that server, so I don't know where else to fix this problem. Thanks
  5. It's the service that runs on the media server that seems to not work reliably. I have to stop and start the service when I launch it on a daily basis to check backups. If a backup is in the middle of running or I need to check a message waiting, the only way to get it launched again is to stop and start the service which then cancels the job awaiting a response for instance. Here is the name of the .exe on the server that runs Retrospect- "C:\Program Files\Retrospect\Retrospect 7.6\retrorun.exe" Display Name: Retrospect Launcher Description: Helps Retrospect run backup or duplicate on schedule. It's the only service under Retrospect that is on that server, so I don't know where else to fix this problem. Thanks.
  6. Has anyone seen when cannot get into the Retropsec Browser and then leave it, close it out and come back at a later time that day or whenever I go back in, I will get the splash screen with EMC Retrospect- blue horizontal lines and it will just sit there. This is not the familiar EMC Retrospect white splash screen which launches the management program. It will not launch the program. I have to go into Services and Stop and Start the Retrospect Browser services again. Then I can launch the browser program. We are running Retrospect 7.6.123 for Windows - multi server. Is there a fix for this? It will sometimes screw me up if I get a message about the tapes or it requires attention. If I have to stop the browser services to get in, the job get's cancelled automatically which defeats the purpose of running a backup. :confused: Thanks.
  7. OK, it hasn't happened again this week, but good to know that there may be another process that is happening at the same time. I inherited this network so I am still checking things out. Thanks for your suggestions.
  8. Running Retrospect 7.6 and have seen this twice now in the past two weeks. Most of what I could find on the internet is reboot the client and it will take care of the error. I have had this happen on the same server being backed up twice. It's an MS Exchange 2007 Cluster and the server is one of our Mailbox servers. I can move the cluster group and reboot the server and then move the cluster group back and the next backup seems to work. There has to be a better fix than this. I don't see this as a long term solution. What is causing this error and how can I fix it permanently. What is a reserved client anyway :question:
  9. We do back up to tape as well as disk. The tape for MS Exchange is once a week. The rest of the time it backs up to disk using Retrospect 7.6. Then the Monday tape backup runs and clears out the disk space where the disk backups were running for the week. Since the tape drive is offsite for DR reasons, I decided to go visit it and remove the tapes in there with another set of tapes. We have an 1/8 tape autoloader and the backup is running now. I will watch to see if that error returns. The original tapes were erased before using as well. Thanks.
  10. I am new to Retrospect in a server environment. Used this sofware years ago for MAC's. We have a Windows server environment and Retrospect is backin up Exchange 2007 server as well as data server's. I am used to Backup Exec and have worked with it for many years. It seems this software is a little kludgy and some of the error messages don't make sense. It appears this backup error message failed on backing up a SG or Storage Group. We have six on Exchange Mailbox server. Any ideas what this means. Thanks for any help. :confused2:
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