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About hippy

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  1. hippy

    Retro 9 Upgrade Pricing Feedback

    Once again the very valid points that Fred and others have raised about concerns we have about the way in which this entire thing has been handled have been ignored. It appears that no one actually cares about how we feel, what we want, (NOT NEW FEATURES, BUT THE CORE BACKUP TO WORK), we just have to pay. If not, then nothing will be said, or we will be directed to the upgrade web page. Now with some of the concerns that are being raised here about V9 even if we were being treated right & these issues were being addressed, I'd still have grave concerns about paying for an upgrading as it appears that some of the issues with V8.2 are STILL present in V9!! As soon as I have capital available, I will be moving to a new product, I can't continue to support a company that has utterly no concern for it's Customers, and of course run with out backups for much longer. I wish those of you who are sticking with it the best of luck, and hope that Retrospect Inc do in fact manage to turn this around, how ever unlikely that appears to be.
  2. hippy

    Retro 9 Upgrade Pricing Feedback

    Couldn't agree more. Sadly it appears that they don't hear us and/or don't care, the only 2 options that seem to be forth coming are pay us the upgrade fee, with no guarantees of a fix, or go find a new product.
  3. Totally agree with Fred, as a photographer that runs his own business, the layout for Retrospect 8 was a big expense that I made to protect my work, well it's been unprotected for the most part of 12 + months due to problems with 8.2. I can't afford to spend another $600 on a product that may or may not work, I can't afford the risk of throwing that amount of money away again, considering the total lack of concern or help shown by Roxio for the problems being experienced by those customers effected by the show stopping issues. I've stayed about the forums waiting for a solution to come about, but it would appear that that is now a great big F**** Y** give us more money & we will give you no guarantees that the problems are fixed, or that we will do anything to fix them going forward. I too was hoping for at least a minimal cost upgrade price, not a 'hey you know what it's a new product, go pay full price' what about looking after your loyal customers. What a joke! I expect that all we will get to these comments is the customary wall of silence, so I guess it time for me to finally say good by to Retospect, and hopefully at some point in the not to distance future I will be able to evaluate and purchase, a competitor product that actually works, or at least comes from a company that is interested in looking after it's customers.
  4. Sadly 2 months after the release of the 8.2 update, this is still a game breaking issue, which doesn't appear to have been acknowledged let alone being worked on!! I have deinstalled V8.2 and installed from the original CD (V8.0), sadly this too now is not working correctly all tapes, including ones just written are flagged as status "Wrong Version". Therefore it appear I have no backups, and no ability to make any! As an individual who has accumulated over 30 years of work, data and life expediences, investing in this software and the associated hardware, so I could 'do the right thing' and backup all my data, was not a small investment. I find this very distressing, as I just don't have the funds to swap to another company's product, (as a number of people who are seeing this issue are). I can only hope that the new owners will wake up to this issue & look at fixing it before it's too late. In the meantime any thoughts to a solution, workaround etc would be greatly appreciated.
  5. I also get panics having upgraded to 8.2. I upgraded both the console & engine yesterday, ran a couple of test backups these were OK. Over last night my server panic'ed 16 times! all appear to be related to the RetroEngine, and at least 1/2 of them occurred on system startup it appears. I've managed to disable the engine startup, and things appear to be stable again Hardware: Mac Pro 2 x 3Ghz Dual-core 4Gb 667 DDR2 Raid Card OSX 10.5.8 Last Panic, (all others can be provided) ---------------------------------------- Tue Aug 3 08:00:26 2010 panic(cpu 0 caller 0x001AB0FE): Kernel trap at 0x0017f403, type 14=page fault, registers: CR0: 0x80010033, CR2: 0x0b17c18d, CR3: 0x270cb000, CR4: 0x00000660 EAX: 0x00000001, EBX: 0x0b17c179, ECX: 0x09019b58, EDX: 0x07d49460 CR2: 0x0b17c18d, EBP: 0x5c63fde8, ESI: 0x005c1000, EDI: 0x00000000 EFL: 0x00010202, EIP: 0x0017f403, CS: 0x00000008, DS: 0x001a0010 Error code: 0x00000000 Backtrace (CPU 0), Frame : Return Address (4 potential args on stack) 0x5c63fbe8 : 0x12b4c6 (0x45f91c 0x5c63fc1c 0x13355c 0x0) 0x5c63fc38 : 0x1ab0fe (0x469a98 0x17f403 0xe 0x469248) 0x5c63fd18 : 0x1a1713 (0x5c63fd30 0x6d714d4 0x5c63fde8 0x17f403) 0x5c63fd28 : 0x17f403 (0xe 0x7f00048 0x5c630010 0x5c630010) 0x5c63fde8 : 0x162d9a (0x7d49460 0x5c1000 0x0 0x5) 0x5c63ff58 : 0x1ab39c (0x780507c 0x533000 0x1 0x5) 0x5c63ffc8 : 0x1a160d (0x9148a84 0x0 0x1a40b5 0x9148a84) Backtrace terminated-invalid frame pointer 0x4164390 BSD process name corresponding to current thread: RetroEngine Mac OS version: 9L34 Kernel version: Darwin Kernel Version 9.8.0: Wed Jul 15 16:55:01 PDT 2009; root:xnu-1228.15.4~1/RELEASE_I386 System model name: MacPro1,1 (Mac-F4208DC8) System uptime in nanoseconds: 142511980650 unloaded kexts: (none) loaded kexts: com.vmware.kext.vmnet 3.0.0 com.vmware.kext.vmioplug 3.0.0 com.vmware.kext.vmci 3.0.0 com.vmware.kext.vmx86 3.0.0 com.sophos.kext.sav 7.1.1 com.belkin.driver.n52te 1.0.2 com.apple.filesystems.afpfs 9.0.2 - last loaded 140025428663 com.apple.nke.asp_tcp 4.7.1 com.apple.filesystems.autofs 2.0.2 com.apple.driver.AppleHDAPlatformDriver 1.7.1a2 com.apple.driver.AppleHDAHardwareConfigDriver 1.7.1a2 com.apple.driver.AppleUpstreamUserClient 2.7.5 com.apple.driver.AppleHDA 1.7.1a2 com.apple.kext.ATY_Alopias 5.4.8 com.apple.driver.AppleHWSensor 1.9d0 com.apple.Dont_Steal_Mac_OS_X 6.0.3 com.apple.driver.AppleTyMCEDriver 1.0.0d28 com.apple.driver.AppleHDAController 1.7.1a2 com.apple.iokit.IOFireWireIP 1.7.7 com.apple.driver.AudioIPCDriver 1.0.6 com.apple.ATIRadeonX1000 5.4.8 com.apple.driver.AppleUSBAudio 2.6.4b17 com.apple.driver.AppleMCEDriver 1.1.7 com.apple.driver.ACPI_SMC_PlatformPlugin 3.4.0a17 com.apple.driver.AppleLPC 1.3.1 com.apple.driver.XsanFilter 2.7.91 com.apple.driver.iTunesPhoneDriver 1.0 com.apple.driver.AppleHIDKeyboard 1.0.9b4 com.apple.driver.AppleUSBMergeNub 3.5.2 com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.1.1 com.apple.iokit.SCSITaskUserClient 2.1.1 com.apple.iokit.IOATAPIProtocolTransport 1.5.3 com.apple.driver.AppleLSIFusionMPT 2.0.3 com.apple.driver.AppleFWOHCI 3.9.7 com.apple.driver.AppleFileSystemDriver 1.1.0 com.apple.driver.AppleUSBHub 3.4.9 com.apple.driver.AppleAHCIPort 1.7.0 com.apple.driver.AppleIntelPIIXATA 2.0.1 com.apple.driver.AppleRAIDCard 70 com.apple.iokit.IOUSBUserClient 3.5.2 com.apple.driver.AppleIntel8254XEthernet 2.1.2b1 com.apple.driver.AppleUSBEHCI 3.4.6 com.apple.driver.AppleUSBUHCI 3.5.2 com.apple.driver.AppleEFINVRAM 1.2.0 com.apple.driver.AppleACPIButtons 1.2.5 com.apple.driver.AppleRTC 1.2.3 com.apple.driver.AppleHPET 1.4 com.apple.driver.AppleACPIPCI 1.2.5 com.apple.driver.AppleSMBIOS 1.4 com.apple.driver.AppleACPIEC 1.2.5 com.apple.driver.AppleAPIC 1.4 com.apple.security.seatbelt 107.12 com.apple.nke.applicationfirewall 1.8.77 com.apple.security.TMSafetyNet 3 com.apple.driver.AppleIntelCPUPowerManagement 76.2.0 com.apple.driver.DiskImages 199 com.apple.BootCache 30.4 com.apple.driver.DspFuncLib 1.7.1a2 com.apple.iokit.IOHDAFamily 1.7.1a2 com.apple.iokit.IONDRVSupport 1.7.3 com.apple.iokit.IOGraphicsFamily 1.7.3 com.apple.iokit.IOAudioFamily 1.6.9fc5 com.apple.kext.OSvKernDSPLib 1.1 com.apple.driver.IOPlatformPluginFamily 3.4.0a17 com.apple.driver.AppleSMC 2.3.1d1 com.apple.iokit.IOUSBHIDDriver 3.4.6 com.apple.driver.AppleUSBComposite 3.2.0 com.apple.iokit.IOBDStorageFamily 1.5 com.apple.iokit.IODVDStorageFamily 1.5 com.apple.iokit.IOCDStorageFamily 1.5 com.apple.iokit.IOFireWireFamily 3.4.9 com.apple.iokit.IOAHCIFamily 1.5.0 com.apple.iokit.IOATAFamily 2.0.1 com.apple.iokit.IOSCSIBlockCommandsDevice 2.1.1 com.apple.iokit.IOSCSIParallelFamily 1.5.2 com.apple.iokit.IOSCSIArchitectureModelFamily 2.1.1 com.apple.iokit.IONetworkingFamily 1.6.1 com.apple.iokit.IOUSBFamily 3.5.2 com.apple.driver.AppleEFIRuntime 1.2.0 com.apple.iokit.IOSMBusFamily 1.1 com.apple.iokit.IOStorageFamily 1.5.6 com.apple.iokit.IOHIDFamily 1.5.5 com.apple.driver.AppleACPIPlatform 1.2.5 com.apple.iokit.IOPCIFamily 2.6 com.apple.iokit.IOACPIFamily 1.2.0