The replacement cable came, tried to make a recovery disc again. Same problem. 1101 errors. I've been exchanging e-mails with Iomega for several weeks. They keep sending me a video link (for how to create the disaster recovery CD) and a knowledge base article about 1101 errors. Neither helps. But they just keep repeating the same things even though I've told them over and over that none work. I've sent them my log many times but they seem really clueless. Very frustrating. Does anyone know how to fix this? Or suggest better backup/restore software (that works with xp and and external iomega hard drive)?