Warspite

I just bought a new computer running Windows 7 home edition and I'm having a problem doing the custom configuration for my DVD drive. The drive is a SATA HP DVD A DH16AAL and when I click on the "configure button" it does nothing. There is no window popping-up to ask what sort of media I want to use with my drive. Is there a workarond for this? I don't want to buy a new DVD drive since the one I have is brand new. I also have the latest updates from Retrospect. I hope someone can help me out. I also would not want to return the software and ask for a refund because right now it is unusable. Thanks!

Like the title says I'm getting the error -105 unexpected end of data when trying to restore files from a DVD-R media. I'm using a HP DVD1040 connected to a USB enclosure and my OS is Windows 7 home premium 64-bit. The optical drive I use actually comes from my old tower which was running Retrospect 7.0 under Windows XP home edition 32-bit. Since I could not use the custom configuration with Retrospect 7.7 I had to use my old drive to be able to actually use the software. When I first received this error I thought that my archives were corrupted or that the USB enclosure was creating a bug so I did a little test to check it out. I reconnected the USB enclosure on my old XP machine and tried to restore files from my DVD-R media and it worked as expected. I received no error message at all so I know the archives AND the enclosure works fine. Both machine use the same RDI file created under Windows XP and both use the same drive. Is there a way to make Retrospect 7.7 restore my files from a DVD-R?? I'd like to use my new Windows 7 machine exclusively to restore and do backups but right now I have to work with 2 machines and 2 versions of the software to be able to do everything I was doing before with Retrospect 7.0 Thanks!

It's is funny that only DVD+R and DVD+R DL seems to work because I was able to restore files from DVD-R using the same optical drive that I'm currently using. At that time I was using Retrospect 7.0 running under Windows XP 32-bit. I've never had any problems reading my archives. I've had problems since I migrated to Windows 7 and Retrospect 7.7 I'll probably have to restore GIGs worth of data on my old computer and redo the archives using DVD+R media. That way I'm sure it will all work. Now I only need loads of time to do all that :eyes: Thanks for the help Russ. I really appreciate it! Sylvain

I have tried to rebuild the catalog files using the optical drive but I always get a message that the media content is corrupted. I'm unable to rebuild the catalog that way. To make everything work I think I might need to restore those catalogue files on my old PC and then redo an archive using either DVD+R or DVD+R DL since I can restore files from both those media types. The biggest problem in all that is the time it will actually take to redo the archives.

I have tried the custom configuration button with my old drive and it worked. It seems that the button works only for some drives in Retrospect 7.7

I will try that and post the results here. Sylvain

I have found a work-around in order to use Retrospect 7.7 since I still can't use the custom configuration option. I took the old RDI file created on my old Windows XP machine and I copied it to my new Windows 7 station. I then removed my optical drive from the XP machine and used a USB enclosure which was hooked to the new Win 7 machine. Retrospect was able to associate the RDI file with my old optical drive and I can now do and restore backups. But since nothing is ever easy I have discovered another bug when trying to restore files from a DVD-R media. I will start another topic on this subject in order to keep this thread on topic.

I will check out the official support and see what happens. Don't know if I'll be able to report this without paying for the tech support. Maybe I could try customer service and hope they forward the message to tech support.

Is there a device that I can buy that would make my old internal DVD drive into an external drive that I could plug using the USB ports on my computer? The list of supported drive in SATA DVD DL is down to only one model (Pioneer DVR-215D)and it dosen't seem to be a model that is sold at my usual computer shops. I normally use DVD-R, DVD+R and DVD DL for my backups and the old HP DVD1040 was able to use all that in Retrospect 7.0 If nothing works I think I'll have to ask for a refund and do my backups with another software from now on.

That's exactly what it does on my system also. I wanted to test the DVD drive that was running my Retrospect 7.0 on my old PC but it is ATAPI and I can't connect it to the new computer. That drive was a HP DVD1040 and I didn't have any problems configuring it with Retrospect. On a side note, I tried uninstalling the software and use the software before it was updated to the 208 version and it didn't work either. The problem is extremely annoying because I work in the printing industry and I use my backups on a daily basis. A client will need some business cards that are in one of my archives but I can't access them because the software won't configure my DVD drive. I see my catalogues and old scripts without a problem though. I hope someone has a fix or information concerning that problem.