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gkowalsky6

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About gkowalsky6

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  1. gkowalsky6

    MapError, winerr -1020, error -1001

    Robin, thanks for the reply! The user run an upgrade to 7.6.123, but it didn't solve the problem. In the script, the folder names matching administrator or administrator.machinename are excluded, to make sure that this is not a privilege issues. Volume ShadowCopy service is running, it doesn't report errors in the event logs. Backup runs under local user account, which has admin priviledges + Executing NEW CDrive3amDaily at 2/17/2010 4:58 PM To Backup Set CDrive3amBackup... - 2/17/2010 4:58:56 PM: Copying Local Disk (C:) MapError: unknown Windows error -1,020 xpmlStoreMetadata: couldn't copy file "\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1\Documents and Settings\LocalService\NTUser.Dat" to the state folder "C:\Documents and Settings\All Users\Application Data\Retrospect\RtrExec.dir\Exec\State\MetaInfo\writer0002\comp0000\file0001", winerr -1020, error -1001 MapError: unknown Windows error -1,020 xpmlStoreMetadata: couldn't copy file "\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.Dat" to the state folder "C:\Documents and Settings\All Users\Application Data\Retrospect\RtrExec.dir\Exec\State\MetaInfo\writer0002\comp0000\file0002", winerr -1020, error -1001 MapError: unknown Windows error -1,020 xpmlStoreMetadata: couldn't copy file "\\?\GLOBALROOT\Device\" etc. One of the concerns is that UsrClass.Dat and NTUSER.DAT are not backed up, returning the same "winerr -1020, error -1001". As far as I understand, the meaning of it that the registry is not backed up properly, if at all. Your help is greatly appreciated. My affection w/Retrospect, in all its incarnations, even including Express, still strong after 15 years %^)
  2. Good day, everybody, A user started to receive the following errors in the log: - 2/14/2010 7:24:57 PM: Copying Local Disk (C:) MapError: unknown Windows error -1,020 xpmlStoreMetadata: couldn't copy file "\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1\Documents and Settings\LocalService\NTUser.Dat" to the state folder "C:\Documents and Settings\All Users\Application Data\Retrospect\RtrExec.dir\Exec\State\MetaInfo\writer0000\comp0000\file0001", winerr -1020, error -1001 MapError: unknown Windows error -1,020 xpmlStoreMetadata: couldn't copy file "\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.Dat" to the state folder "C:\Documents and Settings\All Users\Application Data\Retrospect\RtrExec.dir\Exec\State\MetaInfo\writer0000\comp0000\file0002", winerr -1020, error -1001 MapError: unknown Windows error -1,020 xpmlStoreMetadata: couldn't copy file "\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1\Documents and Settings\NetworkService\NTUser.Dat" to the state folder "C:\Documents and Settings\All Users\Application Data\Retrospect\RtrExec.dir\Exec\State\MetaInfo\writer0000\comp0000\file0003", winerr -1020, error -1001 MapError: unknown Windows error -1,020 xpmlStoreMetadata: couldn't copy file "\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.Dat" to the state folder "C:\Documents and Settings\All Users\Application Data\Retrospect\RtrExec.dir\Exec\State\MetaInfo\writer0000\comp0000\file0004", winerr -1020, error -1001 Also, according to the user, C:\Documents and Settings\All Users\Application Data\Retrospect\RtrExec.dir\Exec\State\MetaInfo\writer0000\comp0000 does not exist on the backed-up disk. He runs Retrospect on the following configuration: 1. OS version: XP-64 sp2, all (or at least, most updates to date); 2. Retrospect version: 7.5.14 3. Disk backup to USB-connected HD 4. File system on both victims is NTFS. Any suggestions will be greatly appreciated.
  3. gkowalsky6

    Update to 7.5.387

    Retrospect version 7.5.387 Driver Update and Hot Fix, version 7.5.11.100 Both updates were installed today. 1. An error "W2dbInstallHelperSvc: cannot install helper service in 10 minutes": Client software was not updated this time. However, clients local firewalls anyway requested re-confirmation of Retrospect (ZoneAlarm/Integrity, Sunbelt/Kerio). I am still waiting on how Windows' native firewall will respond. Well, at least this mystery's solved. 2. Error "tyceCheckDL: DL 6364 item 'HSLo' bad chunk 1002, error -647 (resource not found)". I found no traces of this error message in the KB, except of my own posts, and a NetWare thread. Upon Foster_'s suggestion, I tried to run Retrospect both admin-equivalent and under Administrator credentials - no difference. 3. Two unrelated Catalog Files were reported out of sync with Backup Set. Repairs were "completed successfully". Next run - the same "out of sync" errors. I would suspect prefs files, but I do not want even to think about recreating these from scratch, at this time. I restored old prefs from local backup, but it did not make a difference. Your suggestions will be greatly appreciated.
  4. gkowalsky6

    Error -557

    Experimenting: - set the both client's and Retrospect's NICs back to autonegotiation; - disabled flow control on the _client_ only. No errors. Another client - same NIC, same drivers, same subnet - is happily talking to the Retrospect over autonegotiation/auto flow control. I just do not want to tweak differently a bunch of clients. With manual configurations, every change in the campus-wide NOC will add to my headaches. As one of my users said to me (not in a good way): "If running the backup take so much effort, I do not want the backup at all." Just venting...
  5. gkowalsky6

    Error -557

    Hello, everybody, On several of my clients, I started to get an error -557: "Trouble reading files, error -557 (transaction already complete)" Server: - Dell's XPS P4/3.2GHz, 4 GB RAM, plenty of HD space (HD checked, reported no errors); - XPSP2 - all updates; - SIIG FW 800 controller, neat - not just generic - cable (both new from the box, tested with other devices); - Retrospect SS 7.5.324, RDU 7.5.9.102; - Exabyte VXA-2 1U PacketLoader. Two clients in question: XPSP2, all updates, ~40GB data each. HDs were checked, reported no errors. First client started to return -557 errors after a couple of months of normal operation, out of the blue. After much system tweaking that did not resolve the problem, I reset its NIC speed from autonegotiation to 10Mb half-duplex. Everything's fine now (except of sluggish speed), the -557 does not appear anymore. I am not sure that the autonegotiation did cause the problem, but it definitely was a solution :^[ A second client was returning the -557 errors from first day. Tweaked the same 10 Mb/HD, disk is checked and found healthy. In mean time, I'm reluctand to tweak the IDE or HD controller settings. The -557 failure happens in different directories, usually in the beginning of backup, sometimes later. From the last log, it happened in SAVCE directory: T-21: bkstreamParseRead: id = 1, flags = 0, size = 12,581, name = T-21: bkstreamParseRead: id = 0, flags = 1, size = 0, name = T-21: TPCFile::OriginalFilePath = C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\livetri.zip T-21: TPCFile::FilePath = C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\livetri.zip T-21: TPCFile::BackupReadOpen: C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\livetri.zip T-21: bkstreamParseRead: id = 3, flags = 0, size = 104, name = T-21: bkstreamParseRead: id = 1, flags = 0, size = 518,144, name = T-21: bkstreamParseRead: id = 0, flags = 1, size = 0, name = T-21: TPCFile::OriginalFilePath = C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Logs\02102007.Log T-21: TPCFile::FilePath = C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Logs\02102007.Log T-21: TPCFile::BackupReadOpen: C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Logs\02102007.Log T-21: bkstreamParseRead: id = 3, flags = 0, size = 76, name = T-21: bkstreamParseRead: id = 1, flags = 0, size = 124, name = T-21: bkstreamParseRead: id = 0, flags = 1, size = 0, name = Trouble reading files, error -557 (transaction already complete) 2/10/2007 7:24:24 PM: Execution incomplete Remaining: 50908 files, 12.8 GB Completed: 15 files, 586 KB, with 1% compression Performance: 0.7 MB/minute Duration: 00:14:58 (00:14:11 idle/loading/preparing) Your suggestion will be greatly appreciated.
  6. Foster, First and foremost - thanks for your help. Seems like this problem was resolved by swapping the existing card with a SIIG's 800 one. So, your suggestions were exactly to the point. Thanks a lot! Quote: I'm wondering if the issues you are experiencing are related to the 'generic' hardware you're using...name-brand products are more expensive than generic products, and it's not just the name. Well, the card we have is not exactly a stray doggy. It came preinstalled with the station from the big company. I'm wondering, do all the four-letters words are bad, or at least troublesome? Neither the <four-lertters-last-name-goes-here> integrated controller worked, nor factory-installed card. Quote: ...Firewire is convenient, but in my experience it simply isn't reliable like SCSI. Agreed. Oh, these good old days of SCSI chain voodoo, little furry animals' sacrifices... Now, could you give me any explanation for the following errors: Quote: tyceCheckDL: DL 6694 item 'HSLo' bad chunk 1036, error -647 (resource not found) tyceCheckDL: DL 5953 item 'HTrH' bad chunk 1034, error -647 (resource not found) tyceCheckDL: DL 5959 item 'HTrH' bad chunk 1035, error -647 (resource not found) These errors appear all the time, despite that I set debug logging to default level 3. Should I be worried? I did not find the references to these errors in the KB, "-647" is too broad. Quote: You say you're logged in with Admin rights, but is this information configured in Configure> Preferences> Security? I would appreciate, if you can give me pointers to the Retrospect rights' configuration, may be a tad more than in the User Manual. I am trying to configure this station the way that _even_ the backup operator will not have Admin rights. It is not a dedicated machine, unfortunately.
  7. After the repair, I rerun the script again, this time setting Hidden Prefs-> Debug Logging-> Trees and Volumes, and Backup Sets... to "7". Got the same "Out of Sync" error after volume scan. On top of it, I've got the assertion failure. The log did not give me a clue, however: + Executing Recatalog at 11/14/2006 6:49 PM (Execution unit 1) To Backup Set SKIPPED... 11/14/2006 7:45:22 PM: Execution completed successfully Duration: 00:56:04 (00:55:10 idle/loading/preparing) tyceCheckDL: DL 6294 item 'HSLo' bad chunk 1013, error -647 (resource not found) tyceCheckDL: DL 5940 item 'HSLo' bad chunk 1012, error -647 (resource not found) several repeated tyceCheckDL errors entries skipped .... arcDoMatch: hash loading: 0.031 of 0.5 secs (6.20%) for 1 ops (31,000.0 uSec/op) arcDoMatch: hash saving: 0.187 of 0.5 secs (37.40%) for 2 ops (93,500.0 uSec/op) arcDoMatch: session loading: 0.141 of 0.5 secs (28.20%) for 1 ops (141,000.0 uSec/op) arcDoMatch: matching: 0.500 of 0.5 secs (100.00%) for 1 ops (500,000.0 uSec/op) Catalog File out of sync with Backup Set SKIPPED. Any suggestions will be greatly appreciated.
  8. Hello, all, I'm trying to make sense of all that. Just got a new library... My current configuration: - Dell's XPS P4/3.2GHz, 4 GB RAM, plenty of HD space (HD checked, reported no errors); - XPSP2 - all updates; - generic 2-ports FireWire 400 controller, an 800-to-400 generic cable (both new from the box, worked for other devices); - Retrospect SS 7.5.324, RDU 7.5.8.101; - Exabyte VXA-2 1U Packetloader (FireWire) changer; - logged in not as Administrator, but with full Admin rights. As contrary to my experience with SCSI on all prior versions of Retrospect, but per Exabyte's KB directions, I installed drivers for the library and tape drive. Otherwise, Retrospect did see the tape drive, but did not see the changer. Tried to run a local backup - Retrospect hungs on me after backing up approximately 500 MB. No way to stop, only to kill it in Task Manager. After relaunch, neither traces of backed up files, nor catalog were found on the tape - the tape was reported as named, but empty. Changed in Retrospect prefs: - deselected NTPassthrough (i.e., running with ASPI drivers); - in script preferences, _all_ security information is _not_ backed up; - system state is not backed up. If I'm enabling system state backup, or/and security information backup - Retrospect hungs on me, period. Without security/system state test backup/restore of 20 GB went fine. But on scheduled run, the catalog was reported as out of sync. After the recatalog, the .rbc file size went down from 29 MB to 19 MB. Next scheduled run - catalog's out of sync, again. The big bad questions: - why Retrospect hung accessing a system disk, while having presumably all needed rights? - the installation's fresh, the disk was checked. What's wrong with catalog files?
  9. Sorry, I did not notice the "it stalls in the same location during the scan". File corruption, perhaps? Do you know what is this particular location, for example, files copied from another server that carry other user's AD set of rights?
  10. Some possibilities: 1. Does the client running XP with native firewall active, or W2k with TCP/IP filtering? 2. Is there any third-party firewall installed? 3. Play with half/full duplex and autonegotiation on/off on the client's NIC. I know that it's an old issue that was resolved eons ago by all manufacturers, but... 3. Native OSX firewall on the Retrospect server? 4. Is there a managed switch between the machine in question and Retrospect server? I've seen strange things on Cisco Catalyst and HP switches. 5. If you can, sniff the traffic between two machines and compare w/working client.
  11. gkowalsky6

    TCPFileLoc, winerr 99 etc.

    > Free space on C is 180 MByte... I would assume you might be simply running out of space for temp etc. stuff. Are you locking Windows page file, or its size on peril of the OS?
  12. gkowalsky6

    Multiple cards

    Interesting thing I've noticed: while setting up Windows FW, I changed the scope in each rule to respond to a particular IP address only. However, the outside scan shows that the machines happily answering on port 497 not just to allowed address', but to everybody on the 'net as well. Windows Firewall is not a firewall...
  13. gkowalsky6

    Multiple cards

    I've found that the Windows native firewall should be opened for Retrospect in _two_ places (four rules total): A) Exceptions - three rules: 1. TCP port 497; 2. UDP port 497; 3. Retrospect executable; Click on "Advanced" tab, select an appropriate LAN configuration (in your case, both one-by-one). Click on "Settings" button, define the rule for Retrospect executable here, too, for _each_ configuration. Another thing: you might need to allow the Retrospect broadcasting through the firewall as well. Please note: I'm not running Retrospect under the XP machine right now, so everybody please point to errors in these configuration steps.
  14. gkowalsky6

    Re-catalog doesn't work on large Backup sets

    Hello, I run several times into problem of the catalogs' recovery. My catalogs are backed up to a separate set, but I had mixed results with "Update catalog" function. I'm even not sure, how do I re-direct recovery to another copy of the catalog, if original catalog is corrupted. Let's see: 1. The original catalog gets corrupted. 2. I'm restoring the catalog file from latest known good backup of separate_set_for_catalogues_only. 3. I'm closing Retrospect, renaming corrupted catalog file, and moving freshly restored catalog file to apropriate location. 4. Opening Retrospect, getting "Out of sync" error, going through "Update from tape". Is it a correct way, or am I missing something? Thanks G-d, right now all my catalogs seem fine - running random restore tests weekly...
  15. Multiserver 6.0.206 on W2k (all updates), Adaptec's AHA-294UW SCSI card (firmware updated), recent drivers (not sure that they're the latest and greatest, but don't fix what ain't broken), ATL PowerStor L200 8-slots DLT IV library, one drive (latest firmware, I believe). Routinely, when Retrospect is exiting after the , last line in the log, after "Quit at [date/time]" reads: vstorDetach: invalid handle When I'm quiting Retrospect manually, it does not happen. I've tested the backups, tried to restore some random files - everything seems to be fine. However, I would appreciate if somebody can tell me, if this message shows some problem I should be aware of. Best regards to NateW and Irena - you're the greatest!
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