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Everything posted by twickland

  1. twickland

    Scan tape into set ?

    I think this should work:
  2. We recently ran into a number of issues with backing up certain client favorite folders. These all occurred shortly after upgrading to v 16.0.1, which may or may not be a coincidence. In one case, a client favorite folder began showing up the the Sources list with the tilde "offline" icon. Browsing the drive volume showed the folder as still having the stripe icon. To solve the problem, I needed to forget and re-add the favorite folder. In a second case, the favorite folder was not being backed up, returning a -519 network communication failed error. However, I was able to browse the folder in question from the Sources list, after which it was able to be backed up normally. In several other cases, the folders stopped backing up with a proactive script. After backing them up with a regular script, they were once again backing up with the proactive script. I discovered these issues after the clients appeared in the "No backup in 7 days" list. For now, I will assume the problems have been fixed. The issue was reported to Retrospect Support
  3. The peculiar reported capacity of these tapes may be related to the media set locked-unlocked bug I reported here back in 2015 that still has not been fixed.
  4. The actual data in your media sets and the media set catalogs will be unaffected by creating a new configuration file. You will need to point Retrospect to the locations where the media set catalogs are located, but if the catalogs themselves and the data on the disks and tapes are not corrupt, you should be fine here. The hassle will be to manually recreate all your scripts and schedules, any custom rules you may have had, and your source lists, especially if they contain favorite folders. Many of us have begged for years to have Retrospect split the various aspects of its configuration into separate files, or at least to enable users to export and reimport scripts, lists, etc., so that everything doesn't need to be manually re-entered when corruption occurs. Good luck!
  5. twickland

    Dashboard empty

    As a point of reference, I'm running Retrospect Single Server Version 15.6.1 (105) on MacOS 10.12.6. The top-level dashboard items are visible whether or not the management console is enabled. Lennart, a question for you: Can I assume that when you select "Past Backups," what you see is just the listing of past backups and not the spiffy and colorful pie charts, bar graphs, and other doodads that are supposed to be present on the dashboard when the server itself is selected?
  6. twickland

    Dashboard empty

    Actually, not true. The dashboard should have all of its reporting images available when the top level is selected.
  7. I don't recall Fast Catalog Rebuild as an option for other than tape and optical media sets; i.e., ones that you would typically need to insert the media members sequentially into the drive.
  8. It would appear that the search function on the Sources page (accessed by clicking on the drop-down plus sign at the right of the toolbar) can only access the top level of the sources list; you cannot, for example, search for volume names, favorite folders, etc. that are on client machines. Is the search function really that pathetically limited, or am I missing something? I'm using Retrospect 15.0 and have not used this particular search in earlier versions.
  9. During a Restore, after Retrospect has copied the requisite files, it then works on "Completing restore." My assumption is that this operation, for which there is no public documentation (c'mon Retrospect, Inc.), and which can go on for quite some time, is probably restoring file and folder metadata. Because this process is lengthy, there is the distinct possibility that a client computer goes to sleep or is disconnected from the network during the "Completing restore" phase. (It's happened to us a couple of times.) Unfortunately, there appear to be nothing in Retrospect that is designed to recognize or handle this kind of exception; it will blithely say it's "Completing restore," apparently forever until the engine is stopped, long after there is no longer any response from the other end of the line. Thus far, our users haven't experienced any noticeable issues after their "Completing restore" operations were interrupted. However, I consider Retrospect's inability to deal with this issue a pretty significant lack.
  10. Let's begin with clearing up the terminology. Retrospect stores backup data in Media Sets. The catalog file simply keeps track of the data that is in the Media Set. The greater the number of files, folders, and backups a given Media Set contains, the larger its catalog file will be. It sounds like you are using a Disk Media Set. It's usually best for the catalog for a Disk Media Set to be stored on a different volume than the data. Grooming enables you to recover space on the data volume by deleting older backups. Keeping the Media Set's catalog file compressed enables you to save space on the disk volume where the catalog file is stored, at the price of whatever performance hit is caused by the need to repeatedly compress and expand the catalog. I'm curious how large your Media Set is, both in the number of files and in the data itself. 36 GB seems like a pretty big catalog file We use both disk and tape Media Sets to back up 38 source volumes, and for a tape set that has around 25 million files, the catalog file is around 11 GB; for a disk set containing 6 million files, the catalog file is around 9 GB. (We don't keep any of our catalogs compressed.) As always, the more information you can give us about your setup, including OS and software versions, the better we can help.
  11. You may be confusing a backup set with the tape members of that backup set, as none of the screenshots above show any actual tape members. Your third screenshot above shows that Retrospect is aware of six backup sets. You can highlight any or all of them to search for your files of interest. You can also open more catalog files and search them as well. I can't say what limitations, if any, that Retrospect 5.1 may have regarding how many backup set catalogs that it can be aware of and search through in one go. That may depend on how many tape members are in each backup set, as well as the total count of files in the backups. As David notes above, having a backup set's catalog is not useful if you don't actually have the tape members of that backup set. In your next post, please give us an idea of how many tape members there are in a typical backup set of yours. You can find this by going to Configure>Backup Sets>Configure [specific backup set]>Members.
  12. Each catalog will have the name of its backup set, and not the word "catalogue."
  13. Retrospect stores its data in backup sets. A tape backup set can have many members. The information about what data is in the backup set and how many members it has are located in the backup set's catalog. The Retro.config file does not contain this information, though it does track where the catalogs are stored. If the catalog(s) is/are missing or corrupt, you'll need to rebuild it/them. However, if they are still on an accessible disk volume, you should be able to get Retrospect to see them simply by double-clicking on the catalog file in Finder.
  14. twickland

    Waiting for media....

    Grooming will occur according to the parameters you have set. It will only remove backups that are outside the range set to be retained. It sounds like you may be retaining more backups than you thought. Remember that there is a separate backup for each volume or favorite folder you have included as a source, so the total number of individual backups will be the number of sources times the number of backups to be retained. In general, grooming is most effective when you have only a single drive volume in your disk media set. That's because grooming will remove unwanted backups from all the media set's members, but the only free space available for writing to will be on the last member. Go to Media Sets> Members and click on the plus sign at the bottom of the window. Remember, though, that if adding this member does permit grooming according to your current settings, it's likely that what gets groomed out will be from an earlier member and if so, the freed-up space will be unavailable.
  15. If, as it sounds, your backups are completing successfully, I'd be inclined to ignore the [*] soccClose: shutdown() failed with error X messages. We see those from time to time at the completion of a backup activity when there is no apparent problem. You should, of course, confirm that you can restore everything from your backups before deciding that they really ran successfully. My response in the post that David Hertzberg cites above was related to the fact that the scheduled backups did not run.
  16. twickland

    Using empty space on tapes?

    Once Retrospect has gone on to a new member, there is no way to add data to a previous member. The only way to reuse the tapes without losing the data would be to copy the existing data to a new or different media set. If you are going to copy directly from one tape media set to another, you need to have two tape drives. Of you have only one drive, you would need to copy to a disk (or other non-tape) media set, and then copy from that set to the tape set. You didn't say how many full tape members you have in this media set. To save time, you could get by with only consolidating the data from the short members, if you know when you began to write to the first short member, and copy only the data from that time forward to a new disk media set. You would then mark all of the short members as "missing" and copy the data from the disk media set to an erased tape, which would become the next member of your tape media set.
  17. You should be able to rebuild the catalog for everything that's readable. When Retrospect encounters trouble reading a tape, it will ask if you want to save the partial rebuild; you should say yes. Then, select the same media set, but instead of clicking on "rebuild," click "repair," and insert the next available tape member. Continue until no more tape members are available. Without a catalog, Retrospect has no way of knowing in advance how many members there are in the media set, and will just ask for them sequentially. When it asks for member tape 6 during the rebuild, simply click "missing" and insert tape 7. Or, you could try to read whatever data you can from tape 6, and then follow the steps I outlined above. Yes. You will just need to click "missing" when Retrospect asks for members 1, 2, and 3. AFIK, no.
  18. What selection parameters are you using in your Copy Backups script? Is there any possibility these may have changed recently? Do you obtain any different results if you try running a Copy Media Set script rather than a Copy Backups script? If you do a verify, I'd select the option "Verify entire media set." In my experience, a verify operation either does not recognize bad media set headers or it ignores them, as they are not noted in the log. My biggest concern is the bad media set errors you're encountering with the tape copies. That suggests something subtle may be amiss with the disk media set, since you are apparently able to restore successfully from that set. If the above suggestions lead nowhere, I'd be inclined to open a support case with Retrospect.
  19. Are you able to refresh or locate the client in the Sources window? Are you performing regular scheduled backups in addition to the proactive backups, and do the scheduled backups run correctly? (If you're not doing this already, try creating and running a regular scheduled backup as a test. You will get an error message if the backup fails, which could help in your diagnosis.) Are the problem clients located in a different subnet than the clients that back up correctly? How are you attempting to connect with the clients: multicast, subnet broadcast, or direct IP?
  20. The matching/don't add duplicates options are controlled by your backup scripts, and not by the source- or media set configurations. Simply forgetting and re-adding a source will not cause it to be backed up in its entirety (unless, of course, that is what your script had been set to do).
  21. I would try forgetting and then re-adding Media Set A to see if that helps. Go to the Media Sets window, highlight the media set and click "Remove." Then click "Locate" and navigate to the media set's catalog.
  22. twickland

    Ejecting Ext Drive #Annoyance

    It sounds like Retrospect may somehow be seeing that drive as a removable disk. Try ticking the box "Don't eject removable disks" in Preferences:Media and see if that makes a difference.
  23. twickland

    can't stop grooming

    If you stop and restart the engine, are you able to remove the problematic media set from the Media Sets list before the grooming begins?
  24. I've recently been seeing thousands of occurrences of the following error message in the operations log: [*] TLocalVolEnum::NextEnum: UMakePath error -43 on volume brettw The error messages are interspersed with other normal log entries and don't appear to be associated with any particular Retrospect activity, at least as regards the sequence in which these messages appear relative to the other log entries. There is no local nor client volume "brettw," though there is such a folder on a mounted server volume and brettw appears as a user on a number of client volumes ("brettw" is the account of one of our IT guys). The name doesn't appear in the Sources list as a volume or a favorite folder. I know error -43 as a file not found error, not something particular to Retrospect. Any ideas? Thanks.
  25. twickland

    Retrospect with LTO 6

    Are you really trying to use a new LTO-6 drive with Retrospect 6, which is probably a decade old? It would seem reasonable to expect that a piece of 10-year old software might not be capable of employing all of the necessary commands to communicate fully with a new tape drive. Please confirm which version of Retrospect you are running. (Perhaps you just posted this in the wrong forum.) Retrospect doesn't back up to a device; it backs up to a Backup Set/Media Set (the first name being used in Retrospect 6 and earlier; the second is the current designation). Assuming that Retrospect can communicate with the tape drive and sees the correct tape in the drive (that is, the tape that is the most recent member of whatever you have specified as the destination tape media/backup set in your backup script), it will back up to that tape. In recent versions of Retrospect, it is possible to specify which tape drive should be used for any given media set (this is referred to as binding the media set to the drive). I don't think there was any similar option with Retrospect 6. If a particular tape drive isn't specified, Retrospect will search all available drives for the appropriate media/backup set tape member that the script is calling for.