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High Technology

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  1. High Technology

    Windows 7 Restore Using Emergency Recovery Disc Won't Boot

    I believe that the rules here forbid directly mentioning another product. What I can tell you is that I did expect Retrospect to be to restore a TRUE IMAGE of my Windows 7 HOME Premium computer. It is 2010 after all. Sometimes you need to read between the lines
  2. High Technology

    Windows 7 Restore Using Emergency Recovery Disc Won't Boot

    Well, I gave up as I have been without my apps/data for over two weeks. For the record, I tried the following three options, none of which worked: 1. Boot from Eergency Recovery Disc, new drive on SATA 0 connection, spare drive with backups on SATA 1 connection. Result = No Boot. 2. Fresh Install of Windows 7 on new drive on SATA 0, install Retrospect 7.7.325 and full system restore from spare drive on SATA 1 to target drive on SATA 0 (the original location when backed up). Result = Boots, but appears to not have registry installed. Constantly logging off issue described in my second post above. 3. Fresh install of Windows 7 on new drive, install Retrospect 7.7.325 and did back up to file. Did a full system restore to spare drive on SATA 1. Result = No Boot. I took another 5 hours to reinstall everything from scratch on my new drive and got everything working. Did a backup with another product, and did a full restore to my spare drive on SATA 1. When I switched the restored drive to SATA 0 and rebooted, the computer WORKS FINE. So my conclusion is that Retrospect does not work properly to restore Windows 7 x64 PCs. I am still using Retrospect for data, since its file back up algorithms are hands down the best I've seen. The other product I used is good for the nuts and bolts (i.e., full backup/restore) but the incremental/differential capabilities are "so 10 years ago". ROXIO -- please get these issues sorted out. You bought one of the best backup companies in the business, but the business model won't work if the program can't handle system backups under Windows 7.
  3. High Technology

    Windows 7 Restore Using Emergency Recovery Disc Won't Boot

    Yes, I ran the backup from 7.7.325 and ran the restore from the same version. I tried to run the Retrospect Launcher from Safe Mode, but it specifically says it won't run in Safe Mode. Now I've done a complete fresh install of Winodws 7, including most of my apps and all of my data. Ran a backup, and made sure that the system state radio button was selected (it was by default). File size was about 90GB. I then wiped the second hard drive, and from within Windows on my C drive I did a full restore to my second hard drive (D Drive). When it told me to reboot I did, but it doesn't look like the helper took over. I did a second reboot, just to be sure, again nothing. I then disconnected my C Drive, and tried to boot off the D drive thinking the helper would launch then. All I got was a text screen saying that Bootmgr.exe was missing. So while not quite the same error as above, clearly the restoration of the Windows 7 partition is not working properly. At this point, I am extremely frustrated. I updated from 7.5 to 7.7 specifically for full Windows 7 support, which clearly isn't working correctly. I've spent hours trying to get it work, to no avail, and have lost all confidence that Retrospect can really fully restore a Windows 7 PC. If anyone from the Retrospect team can jump in with any advice, I'm all ears.
  4. High Technology

    Windows 7 Restore Using Emergency Recovery Disc Won't Boot

    Update: I ran the restore from a fresh install of Windows 7 x64 and ran into other problems: I selected a full system restore including the system state, and it ran with no errors. But when I closed Retrospect and rebooted the computer, the good news is that the computer booted fine. However, when I click on my account icon, it almost instantly says "Logging off" and returns me back ot that same log-in screen. Safe mode gets me into Windows, but none of my apps appear to work -- Office 2010 just returns a 5-digit error code, and some other apps that do launch appear to be unregistered or ask for serial numbers. It almost seems to me that something is wrong with the way I backed up my data. It seems to me (as a non-IT expert) that the Registry is not being restored. Perhaps this is an issue with how I backed up my drive -- I backed up the entire C drive, which I presumed would cover everything including the Registry, etc. I don't have a copy of Retrospect running in front of me, but I believe that I selected to back up NT workstation security information and whatever other options made sense for being a total backup of the drive. Reiterating from my post from last night, any insight into this would be greatly appreciated!
  5. It finally happened -- after all these years of backing up my computer, my C drive finally crashed. I tried a couple of times to restore back to a smaller drive, but remembering the caveat that it won't work for smaller disks (and I don't have a spare 1.5TB drive), I ended up doing a fresh install on my computers original 320GB drive. I have since backed that up too (so I have two alternative restores to choose from). My replacement 1.5TB drive came today, so I installed it, booted up the Emergency Recovery Disc that came with 7.7, and then proceeded to restore everything to the new drive. After the process ran successfully, I rebooted the PC and was greeted with an error that the computer can't boot because a "device is inaccessible". I have a pretty plain vanilla set up -- Intel motherboard and two SATA drives. Looking at the error, it seems fairly common when the changing the configuration in the BIOS from RAID to non-RAID. However, I have had RAID selected in the bios at all times (and get that text screen upon booting that shows my drives to prove it) -- while I don't have RAID set up, I have been contemplating another drive and knew it would be a problem to configure RAID later on. I am now trying to recover by doing a Windows installation and then installing Retrospect and running the restore overnight. I'll be happy if this works, but still a bit dismayed about the Emergency Recovery Disc failing to work since this is the exact situation it is supposed to address. So, can anyone shed some light on why the Emergency Recovery Disc didn't work for me? I assumed since it looks like a Vista/Windows 7 boot, the RAID drivers would be loaded on boot since they are when Vista/7 are installed from a disc -- but is that not the case? Any insight would be appreciated!
  6. High Technology

    Restore to New Motherboard

    I've been using Retrospect for about 5 years, and it has saved my data twice in the past due to drive problems (I am using 7.6 Professional). Unfortunately, I've just experienced a failure of my motherboard, and found myself in a very frustrating situation - mostly due to Windows 7, but not helped by Retrospect. I have an HP Pavillion that is out of warranty and the motherboard went. So instead of paying HP several hundred dollars for a replacement board (that they no longer issue BIOS upgrades for), I bought a new Intel board and installed it. While I expected to have to do an inplace installation of Windows to reflect the hardware differences, I found out that Windows wouldn't boot at all after the replacement, presumably due to the differences in hardware. So I took a spare hard drive and did a fresh install of Windows 7 to it. After rebooting a couple of times to rule out any installation/new hardware issues, I then installed Retrospect and did a complete restore to this new disk from a few days before the failure. Unfortunately, the boot issue occured after the restore, presumably due to restoring the boot information related to the old motherboard. I incorrectly assumed that since Retrospect needed the OS installed prior to the restore, that it wouldn't overwrite the at least the boot portion of the disk that is being restored to. As that doesn't appear to be the case, I then presumed that I could do a startup repair with my Windows 7 disc, which also failed. I tried a few manual fixes to get Windows to boot, but none of those worked either. As I recall, with Windows XP, you could run the set up program from the CD to do a reinstallation that would handle the changes in the hardware (basically a reinstallation that preserved all programs and settings). With Windows 7 (and perhaps Vista?), you can only do an "in place" installation from within Windows, which is not an option if you can't get Windows to start! So after several hours of trying to get this to work, I ended up doing another fresh install of Windows and then manually reinstalled all of my applications. Fortunately my data was safe and easily transferred -- it took about 4 hours to reinstall everything and get the data moved. All that said, is there a solution for swapping motherboards that is handled by Retrospect? Does the new restore methodology in 7.7 handle this differently? I notice that the marketing material for 7.7 says you can restore to a different computer, but is that just "data", rather than everything?