beck538

I just upgraded to Retrospect 7.7.2.100 on Windows XP, with one laptop, and I updated its client software to 7.7 also. In the previous version (7.6), both desktop and client were recognize and being backed up. Now, when I try to add the client, when it asks for the prodcuct code, I put in the code that worked for the desktop install, but I get an error message "Sorry, that code failed". I thought we had 2 clients included with the Restrospect Prof edition. Is this no longer true?

Thanks for the reply. First, the drive itself is almost 2 years old. I have not tried a full re-format, but I did run the Seagate utilities on it, and that did report an error. A second run of a more powerful utility that allows marking bad sectors just ran last night, and I am currently trying to re-run the Retrospect backup, I will report back how that goes. But, my point is still important: as this all started to happen, I got no error logging from Retrospect that helped me in any way, my computer just locked up requiring a warm re-boot. It would be nice to see a log of the fact that it had trouble writing to the disk, what file it stopped on, and the stop time. AND, it would be nice if it actually stopped, and did not lock up my computer!!

I have frequently encountered situations where Retrospect just hangs during a backup, locking up my computer, requiring me to lean on the power button to do a warm boot. After boot, there is no information about either the progress Retrospect made during the backup attempt, or the error condition that caused the computer to hang. Is it possible to activate a detailed log file to list activity during a backup? I realize these files could be large, but it would be useful to chase down problems like this. You could possibly implement an error leveling scheme, which would control the amount of detail that would write to the file.

I am using the latest Retrospect Pro 7.6.123, Windows XP, fully up to date, backing up to a Maxtor OneTouch III 1 TB drive, Firewire connecton. Recently, my drive became nearly full and Retrospect simply hung the computer, no errors, no log files that I could find. So, I cleaned out the external drive, re-defined my backup sets and tried again. It is locking up again. How can I diagnose this problem? There are no error messages displayed. When I return to the computer after a backup starts, the Retrospect window is up, progress bar has moved about 10% to 30% of the way across, but nothing is happening and nothing responds, I have to warm boot the machine. i am pretty sure the drive itself is OK.