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About alan_gomes

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  1. alan_gomes

    Problem restoring

    Dear Bob, Thanks for the reply. This was never a problem under Retrospect 5.6. The problem only surfaced when I upgraded to 6.0 professional. At present the recovered system will not let me boot at all. --Alan
  2. alan_gomes

    Problem restoring

    I just upgraded from Express to Professional Ver. 6.0. I'm running W2K on an Omnibook 6000 laptop. I am backing up a 48GB hard drive in the laptop to an external 40GB firewire drive. I did a "file" type backup to the firewire drive. It seemed to work just fine. I then created a bootable restore CD. That also went fine. I then shut down the laptop and swapped a spare hard drive into the laptop to see whether the restore function would work properly. I booted from the recovery CD. I noticed that, unlike with Express, Professional 6.0 gave me the option of restoring the backup set fairly early in the recovery process, i.e., before installing the full version of Windows from the recovery CD. However, at this stage in the recovery the firewire drive was not visible to the system. I was given the option of cancelling and restoring the files later, which is what I did. Then the recovery CD proceded to install the rest of Windows, just as it has done when using Express. After Windows was installed, the system rebooted into Windows and again presented me with the option of restoring my files. This time the firewire drive was visible and I was able to access the backup set from it. I told it to replace the entire contents of the drive from the most recent snapshot. It then proceded to restore all of the files and indicated that the restore was successful. However, when the computer attempted to reboot into Windows I received a dialog box entitled, "Limited Virtual Memory." Inside the box it stated, "Your system has no paging file, or the paging file is too small." Then there were instructions on how to create a paging file or increase the size of the existing one. However, when I clicked "OK to clear this dialog box, Windows proceded to boot for about half a second (i.e., saying it was attempting to load my personal settings), but then immediately the same "Limited Virtual Memory" dialog box popped up again. All attempts to clear this dialog box resulted in an endless cycle of bringing back up that box. Any idea what could be going on here? I had no such problems under Express 5.6. Also, once I get past this problem, I'm wondering whether I would be better off using a disk rather than a file backup type. Would there be any advantage one way or the other? And one final issue: It would be nice if there was some way for the restore process to recognize the firewire drive at the initial stage of the restore process rather than requiring me to proceed through the entire Windows installation (as in Express 5.6) before being able to gain access to the backup set. This is not a real big deal, in that it is comparable to the situation in 5.6. However, it would be an improvement if it could be made to work. Thanks, Alan Gomes
  3. alan_gomes

    Subsequent snapshots not saved?

    Melissa, I thought I would append another comment on the end of my previous one... I went ahead and downloaded Retrospect Desktop (trial version) to see whether multiple snapshots could be saved when doing a "file backup" type. Just as with the Express version, only the last snapshot is saved, even though all of the backup "sessions" are noted. Is this a limitation of the file backup type? Or is there some setting that I'm not accounting for in the software? Thanks, Alan
  4. alan_gomes

    Subsequent snapshots not saved?

    Melissa, Thanks for the reply. A few questions: (1) Is this limitation true for all types of backups with Retrospect Express, or only when doing a "file backup"? (2) Will the desktop version store old snapshots for backups of the "file backup" type? I would want to be sure before upgrading. (3) Also, do you know whether there is a discount to for Express users to upgrade to Desktop? Thanks, Alan Gomes
  5. I have a bit of confusion about the way Retrospect stores snapshots. I am backing up my laptop computer to a firewire hard drive. Therefore, I am creating what is called a file backup set, which is stored on the firewire drive. The backup works just fine. However, after I perform an incremental backup, the previous snapshot is overwritten and replaced with the new snapshot. Thus, whenever I look at the properties of the backup set, it will show the number of backup sessions but only show one snapshot, namely, the last one. My understanding is that Retrospect should keep the older snapshots available in case I wanted to restore my drive to the state it was in at an earlier backup. Presently, I can only restore my system to the state of its last backup, as represented by the latest and only snapshot in the backup set. Do I have something configured wrong? Thanks, Alan Gomes
  6. alan_gomes

    Sharing violation

    I just obtained a Dell Latitude laptop and was using Retrospect to back up the data to a firewire hard drive. The system is running Windows 2000, SP2. I'm using Express ver. 5.6.132. Everything seemed to back up just fine with one exception. Retrospect indicated that it could not copy a file named Perflib_perfdata_280.dat. This file is located in the WINNT\System32 directory. Specifically, it returned error 1020 (sharing violation). All other files copied just fine. I understand that this error means that the file was open and in use by some program or the operating system. I did not have any applications opened at the time. I have no idea what this file does and whether the failure to back it up may cause problems in the event that a restore is necessary. Thanks, Alan Gomes
  7. alan_gomes

    Problem with restore

    Dear Melissa, Thanks for your very helpful post. I checked out the article and it provided me with what I needed to figure out the problem. It turns out that the original 6GB drive had two partitions: a 512MB (unidentified) partition that contained diagnostic software used for checking out the Omnibook 6000's hardware, and a 5.5GB (NTFS) partition that was used for the basic operation of the computer. Windows was configured to load from the 5.5GB partition (i.e., partition #2). The 30GB drive was formatted as a single partition (i.e., partition #1). After restoring to the 30GB drive, Windows attempted to load from partition #2, which no longer existed. I could have fixed the problem in either of two ways: (1) re-partition the 30GB drive to match the configuration of the 6GB drive and restore Windows to partition 2; or (2) keep the 30GB drive as one partition but modify the boot.ini file to instruct Windows to load from partition 1. I chose option #1. I thought it wouldn't hurt to have the 512MB partition with the diagnostic software on it, and so I reconfigured the 30GB drive that way. It now works great! Thanks much for pointing me to the solution. Regards, Alan Gomes
  8. alan_gomes

    Problem with restore

    Greetings! I attempted to upgrade the drive in a laptop from a 6GB to a 30GB drive. The computer is running Windows 2000. I did a complete backup of the 6GB drive to an external firewire hard drive using Retrospect Express 5.6.132. The backup seemed to go just fine. I also created an emergency boot CD from an ISO image. I then swapped in the 30GB hard drive. I booted from the emergency CD and everything seemed to work just fine. After the emergency CD installed Windows it then launched Retrospect and I navigated to the backup set that I saved to the firewire hard drive. It appeared to restore the entire backup set to the 30 GB hard drive, just as it should. The computer then rebooted and *should have* loaded my restored system. However, the computer would not boot into Windows. I received the following error message almost immediately upon attempting to boot the system: "Windows 2000 could not start because of a computer disk hardware configuration problem. Could not read from the selected boot disk. Check boot path and disk hardware." I know the hardware is good, and in fact Retrospect appeared to restore the entire backup set to the hard drive. I tried it a second time, including a complete reformat of the 30GB hard drive, but got the same result. I'd appeciate any ideas on what might be causing this. Take care, Alan Gomes