Paul Ripley

I'm running Retrospect 10.5 using OS 10.8.5. I backup regularly using two hard disk media sets. Today, for the fourth time in 3 days, I tried to restore an application from a backup. The restored app had a generic icon, and when opened, it displayed 3 error messages. The restored app had to be force quit. I no longer have confidence in Retrospect. If a single application cannot be restored, what will happen if there is a need for a complete restoration of the hard drive? At this point, I am going to delete all Retrospect files and use only clones for backup. It's the end of an era.

Thanks for the suggestions. I'm backing up my desktop computer to a single external disk partition. Just one media set. Maybe I'll try grooming. Adding a second external disk would certainly help. I don't remember where I read this, but I was under the impression that the Retrospect database (snapshots, etc.) got very complex after 10 back-ups, and was prone to problems. I guess that is not true.

I've searched the manual and this forum, but I couldn't locate the answer. Is there a recommended maximum number of back-ups to a media set before recycling the set?

- Is the recycled media set a Tape, File or Disk? External disk. - Do you mean a File or Disk media set (residing on external hard drive) still "beach ball" when you try preview on restore? Yes. The Retrospect media set is on an external hard drive. I use two external hard drives for two media sets. - In Media Sets > select that media set on external drive > Verify, does Verify complete successfully? Yes. - What version of Retrospect was used to create/backup to that media set on external drive? 10.0 - Among the 2 recent backups (first one with 24 GB and second with 106 files), is Thorough Verification or Media Verification selected? Thorough verification is on. FYI- Mac Pro 2 x 2.8 GHz Quad-Core Intel Xeon processors; 6 GB RAM Like This Quote MultiQuote

Well, I appreciate your response. I recycled the media set and did a fresh backup: 24 GB took 1:06. After that, I tried the restore with no success. Then I did a second backup which showed 106 files. Again no success. I tried a completely different backup on a separate external hard drive. Again, no success. I give up. The money spent to "upgrade" from version 9 to 10 was a complete waste. For those of you reading this: the only thing worse than not backing up your files, is believing you are backed up when in fact you can't access the backup. Check it now. Caveat emptor.

Tim, Here's the info on the Restore type. Restore type was: Restore selected files and folders; I then chose the most recent back-up. After that I chose the destination and Restore options. On the Restore Summary page, I clicked the "preview" button, and that's when I eventually got the "beach ball".

Tim, I tried the restore operation three times. Each time I waited 10 minutes for the "Preview" to be completed. This was on a backup that only contained 66 files, so I thought this would be fairly quick. When Retrospect failed to respond, I went to the Apple Menu and chose "Force Quit". A list of running applications was displayed, but there was only one listing for Retrospect (There was no differentiation between app or console). I force quit it. Should I recycle the media set and try again?

When I try to restore from a backup, as soon as I click "Preview" there is a long delay which always ends in the "spinning beach ball". The only thing I can do is force quit Retrospect. I tried this on a backup that contained only 66 files. I'm running 10.8.2 on a Mac Pro; Retrospect 10.0.1 (Retrospect update says this is the latest version). If I can't restore from a backup, the utility of Retrospect is zero. Any suggestions?

I followed your directions, and the log states that I am running 10.0.1. I think I'll leave the client alone. Everything is working OK. Thanks

I upgraded to 10.0.1 and then checked the system prefs. The Retrospect pref correctly shows 10.0.1, but the client pref shows 9.0.2. I'm using Retrospect only to backup my computer, so there is no client installed on my machine. Is that why the client pref shows the wrong version? Does this matter?

Port scan was successful. I am using the desktop version of Retrospect. Version 8.3 worked fine. I do not understand why this upgrade will not function properly.

I have reinstalled the update and reinstalled the server. I still can't connect.

Just to be clear, I upgraded directly through Retrospect 8. I opened Retro 8 and a window was displayed asking if I wanted to upgrade to Retro 9. I clicked the install button and ended up with Retro 9 components and a disconnected server. I was never asked for a license code, and I thought that was strange. And under the Retrospect menu, "Register" was grayed out. Did most of the respondents here use the stand-alone Retro 9 installer downloaded directly from Roxio? If so, that might be the difference between your experience and mine.

What do you mean by "credentials"? I was never asked for anything, which I found odd.

There was no prompt when I ran the console the first time. But I checked using the Retrospect system preference and the engine was running and the version number was 9. I tried stopping and starting it a number of times, but I was not able to get a server connection. After 90 minutes, I finally gave up and uninstalled v. 9. I reinstalled v. 8.2 and everything is working properly. (Mac System 10.6.8) If there is a fix for this problem, I will try the upgrade a second time.