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rjh213

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About rjh213

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  1. Retrospect Tech Needed - Please!

    Not sure why the link I posted isn't working. I had the site bookmarked and did a copy and paste. Anyway, the article said that if you format the hard drive (which I did) you lose the boot.ini file because Retrospect can't copy it on a backup (on a Dell, which I have) so it doesn't get restored. I need to save the boot.ini after my clean Windows install, then after the restore completes but before the reboot is done, put the boot.ini back. I'll try that.
  2. Retrospect Tech Needed - Please!

    Yes, I believe you have identified the problem. I found this article, which sounds like my problem exactly: http://kb.dantz.com/display/2/index.asp?c=&cpc=&cid=&cat=&catURL=&r=0.7505304 Thanks for replying.
  3. I'll pay for support if someone from Retrospect can assure me I've done something wrong and they can help me. I reloaded Windows XP from my original CD, installed updates to get it to the level it was at when my backup was taken, then did a full volume restore. It completed with no execution errors. However, on the reboot, I get the following: Windows could not start because of a computer disk hardware configuration problem. Could not read from the selected boot disk. Check boot path and disk hardware. Please check the Windows documentation about hardware disk configuration and your hardware reference manuals for additional information. Did I do something wrong, or is this a bug with the Retrospect software? I'm desperate for help as my PC is worthless at the moment.
  4. Need Restore Help

    Update - I reloaded XP again and applied all Windows updates, then did another restore. I still got the 4 execution errors mentioned above from Retrospect, but I didn't get any warnings from Windows about unrecognized system files. However, when I restart, Windows fails to come up. The error I get is: Windows could not start because of a computer disk hardware configuration problem. Could not read from the selected boot disk. Check boot path and disk hardware. Please check the Windows documentation about hardware disk configuration and your hardware reference manuals for additional information. So is my problem caused by the execution errors I got from Retrospect, or did I mess something up when I reloaded XP and I somehow changed the boot process which now won't work since I did a full volume restore. I'll pay for support help, but I don't want to pay a Microsoft tech and have them tell me the problem is with Retrospect, and I don't want to pay a Retrospect tech and have them tell me it's an XP problem from my reload. Is there anyone who can point me in the right direction? I would appreciate any comments. Thanks.
  5. Need Restore Help

    I get the following errors after doing a full volume restore: "No registry to restore", "No COM+ Class Registration database to restore from this Snapshot" "No WMI Repository to restore from this Snapshot" and "No Removable Storage Manager to restore from this Snapshot". Anyone know what they mean? Additionally, I got a warning from Windows that some system files were unrecognized versions, and when I attempted to restart Windows after the restore, I got a boot error and couldn't even come up. I have to reload the OS and try the restore again. Does the OS need to be at exactly the same release as when I took the backup? If so, is there a way I can look at anything in the backup data sets to see what OS patches I had in place? This is Windows XP. Is there anyone who understands what is going on here? This is the first restore I've ever attempted and I wonder if it will ever work or if I am just wasting my time.
  6. Restore Failure

    Update - I got the restore to run by moving the catalog to the hard drive (it had been on the external device with the files), but I still got the above errors. The program claimed to have restored all of the files, but a restart of Windows didn't show any of them. Does anyone know if the errors above prevented a successful restore? Once Retrospect completed, it didn't display any messages. I don't know if that is normal or not.
  7. Restore Failure

    I've been doing backups with Retrospect 6.0 for years and today attempted my first full system restore. It restored nothing (but did remove some files). I got the following errors: "No registry to restore", "No COM+ Class Registration database to restore from this Snapshot" "No WMI Repository to restore from this Snapshot" and "No Removable Storage Manager to restore from this Snapshot". The files it needs to use for the restore are all there - 222 of them taking up 128 gig on an external drive. Unfortunately, I don't know how to get a restore to work. Even before I got the failures the message I got indicated that only about 14,000 files would be over-written with 0 files selected. Didn't make any sense to me. If anyone has ever used this product to do a restore I'd be grateful for any help I can get. Thanks.
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