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About rdonat

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  1. Last night I updated the functional level of Active Directory to 2003, moved the small business Active Directory out of the mix, and still have the same problem. It intermittently works to backup a single mailbox, but never more than one, and many times it just errors out (-3407) for all items. It's been 5 months since the last release, and since I was told there was a fix coming to this known issue.
  2. They let me know it's a bug and they know about it but couldn't guarantee it would be fixed -- it's probably related to the migration from SBS 2003 to Server 2008/Exchange 2007.
  3. No, I opened up a case, sent a log a week ago, and no one ever got back to me. I am calling again right now. Did you get any information by chance?
  4. I appreciate that advice, but I wouldn't call that link "direct..." I have scoured through all the places on that page to buy support, ask about support packages, etc., and find the only relevant link which is "email support." I click this and get a blank page (using several browsers). http://www.retrospect.com/supportupdates/service/email/ "support contact information (software)" takes me to a page listing tens of hardware manufacturers, and tells me that 'Customers may be subject to a $69.95 fee to receive technical support directly from EMC Insignia Support.' Should I call this number & refer them to this forum? I have been a customer for 4 years & hope to get this resolved quickly. Thanks.
  5. Additionally, when running a manual (Recycle) backup, I chose 2 mailboxes, and the backup ran immediately, the log telling me "No files need to be copied" for both mailboxes. Then I clicked on Preview which showed there were files to copy, and then when I clicked on Backup it properly backed BOTH mailboxes up (this is a first for a while). I'm now trying a "full" backup where it previews everything first but it will take a LONG time and I suspect it will do what it did earlier, which is to preview properly, then throw a -3407 for every single file. It seems like if it very recently previews the files to back up, it is successful -- otherwise it throws the -3407 OR states "no files need to be copied."
  6. I have reviewed the RBU steps and am 99% sure they are all taken care of. These are definitely "active" mailboxes and I've removed/re-added them many times (by unlicensing/re-licensing). Since it works occasionally, I doubt it's a permissions issue. This is brand new, very fast hardware. Any chance we could do a WebEx during business hours to rule out any typical potential issues? Thanks, Rob.
  7. Thanks for your response Robin. I have tried both scheduled and manual backups, as well as multiple "single" mailbox sources in these scripts. I just tried a proactive backup and I got a "Retrospect error code -3407 (unexpected provider error) Reproted by function mlocScan ... (there is a problem connecting to the mailbox). I have gotten these sporadically, but sometimes it works and sometimes it doesn't. Sometimes when I click "Preview" it shows me all that mailboxes contents, & sometimes it tells me there was an error. If I try to run a backup and it gets the -3407, then I preview (and it sees all files) then it will complete the backup. It's very temperamental. I have followed the RBU configuration, and have have had roughly the same luck getting it to work both as RBU as as administrator. The only thing I'm not 100% on is how to make RBU a local admin (I have Exchange 2007 running on the same box) but that seems not to be an issue as it works some of the time. Thanks much, Rob.
  8. Any time I back up a single mailbox, it works. However, anything after the 1st mailbox (in a single script), I receive the following output (no error): Copying *username No files need to be copied Execution completed successfully I am running Retrospect version 7.6.123 with driver update/hot fix version This is with Exchange 2007 on Windows server 2008. This is a big limitation, obviously, & looks like the behavior has been seen in the past (I also posted this to a thread which hasn't seen any activity for 5 months or so which sounded similar). Help? Thanks, Rob Donat
  9. rdonat

    exchange 2007 mailbox backup

    I have encountered a very similar issue using Retrospect 7.6.123, driver update and hot fix This is for Exchange 2007 on Windows Server 2008. When I try to backup more than one mailbox by select all mailboxes or several single mailboxes as separate sources, the first mailbox backs up properly, but then every other one states: "Copying *username" No files need to be copied Execution completed successfully. This renders the product unusable for Exchange 2007 backup. Can you help? Thanks, Rob.