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About SeanU

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  1. I am having a similar problem - Quantum Superloader3- When I open Retrospect and check devices,it shows up but whenI try to run a script that uses the tape drive I get an error that 'no tape storage devices found' Once I Stop the execution and go to devices I can see the loader. Windows does see the tape drive and loader? Same version of Retrospect above but using Server 2008 Enterprise. Sean
  2. It just did it again. After restarting the last time the only thing it was doing was a recatalog of a disaster recovery external hard drive. Would be best course of action to be completely uninstall and reinstall?
  3. I am still having my crash problem after the 508 update. After rebuilding some of my proactive scripts and recatalogging my backup scripts, things seemed to be ok for a couple of hours but when I went back to check on it, I am greeted with a failure notice: module.cpp-256. After I tell it to send the error report the next screen says that the 'Execution Terminated unexpectedly, possibly due to power failure or system crash. I know that this statement is erroneous becasue this server acts as my domain controller and there was no iterruption with the rest of my network. There were no active managed or proactive scripts running at that time.
  4. Yeah that ould have worked for me this morning. Unfortunatley I already entered the license codes, thereby getting rid of my previous config files. Thankfully this server did not have a ton of scripts running and should not be too hard to recreate. Hopefully I will not have the error problems once I get it running again.
  5. Two nights ago I removed the backup for the exchange server and tried to use a proactive script to backup just the local C drive. Got the same failure the next morning. Once I started Retro again it proceded to do a differential backup I had scheduled for the night before on a separate local volume that goes to tape, instead of a disc. That ran fine so I decided that I would skip all executions except for the differential to tape and a full backup of the same local volume to disc scheduled for last night. I came in this morning and found that it failed again, I did not write down the new error code because I figured that it all boiled down to the same problem. Much to my chagrin, when I restarted Retro, it wanted my licensing keys. Once I input the keys as well as the add-on license keys it all comes up as a new install. I had to do this once before by manually adding all my clients and scripts back in. Only to find out later that there is a method to restore the configuration files. I have done some reading but did not find a process to do this. Anybody out there who could help me restore the configuation files from a previous install/use?
  6. I am having a similar problem after updating to 7.5.508 on one server only. The error I am getting is memutil.cpp-273. The server in question is running 32bit Microsoft Server 2003 Small Business as its OS, it is my domain controller as well as my Exchange 2003 server. This server does back up one other client that is our web server. Most of the backups are set up with proactive scripts, there is only one managed script running at the end of each day and one running every Sunday. The managed scripts do not seem to be a problem, both of my daily script and the Sunday script executed fine - the problem seems to be with the proactive scripts or what the proactive scripts are trying to backup. BTW, I did unlicense and relicense the exchange add-on and then removed the client proactive scripts but I still got the error. Like i said, my other server is doing fine after the 7.5.508 update. The working server is running 32bit Microsoft Server 2003 and its only function is to back up clients, it does not control a domain nor does it have Exchange running on it. Tonight I will try to back up the local volume by itself without the Exchange backup to see if I can separate which one it has a problem with.