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About edbaines

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  1. edbaines

    Error -530 (backup client not found)

    Retrospect Cannot See Clients Error -530 Keywords: VMWare Workstation, VMWare Player, Multiple Ethernet adapters, Version Could not see clients. Problem turned out to be due to the fact that VMWare Player was installed prior to my new Retrospect install. Player creates two virtual IPs. This is possibly compounded by the fact that this machine has multiple ethernet adapters although they are all on the same C subnet. Anyway apparently what was happening is that it was latching on to one of the VMWare IPs. These had a different C subnet (Instead of is was and Anyway the solution is: Configure => Clients => Interfaces (Left icon on tool bar or cntl-I) => New (Alt-N) Enter a name for the new Interface. It shows multiple IP addresses, the physical ones and the Virtual ones. Select one of the physical addresses and close the box and Save. Add (Client) => Advanced (Alt-V) Under Interface, Pick the new one you created. Voila, the clients appear (the registration was remembered) I didn’t specifically investigate if the problem was due to the multiple physical adapters or to VMWare Player’s Virtual IP addresses. I suspect the latter because both of the physical adapters appeared on the same C subnet. Don't know if applies to the VIPRE antivirus issue. Thought would post it here as the heading for this thread with the error -530.
  2. First, let me say that after the problem statement, I think I have a solution. Posting for reference since searching Error -530 is non-productive. After installing Retrospect Client 11.5, it works for a several days to weeks. Then I get, “Sorry, couldn't connect to PCxxx, error -530 . . . ". I am able to connect with Direct IP configuration but not with Piton Name Service. I can get it back by uninstalling and reinstalling the Client. Repair/ Modify does not work, must be an uninstall – restart – new install. Now each new uninstall and reinstall of the client results in a functional link for up to several days. Furthermore, this is a fairly simple machine software-wise. Also in my research this port seems to be assigned for use by Dantz so I would think it reasonably unlikely that a legitimate piece of software deliberately hijacks the port. I looked over my list of installed programs. The critical applications is VMWare Workstation. The list includes Windows 10, Microsoft products and software that supports specific hardware from Intel, Nvidia and Areca. I also have Libre Office, Google Drive, Dropbox, MS OneDrive, Veracrypt, BestCrypt, Keepass as I have the host handle sync with the cloud and encryption. Also noted Apple Bonjour was installed. I did install Windows 10 Software Development kit a few weeks ago to try to diagnose some USB issues but the problem with Retrospect pre-dates this installation. VMWare does not share the physical ports with the VM host. It has access to a separate 4-port Intel 350 ethernet card. To be clear, the VM host is where Retrospect Client fails. (too much host/ client terminology here.) Interestingly, the two main clients I run are also Retrospect Clients and they have run flawlessly for probably 18 months - since I switch over to Windows 10. Premium support said that the ability to add by IP address meant port 497 (the “Dantz” assigned port), had functioning TCP but UDP was blocked. They basically said they had nothing else to offer other than assigning my client machine to a fixed IP address. I am posting this because I think I found a solution. I didn’t know why Apple Bonjour was there and I did not have any reason that I could think of that I would need it so I uninstalled it. The Piton name service could then find the Retrospect client. So if you have a similar problem, try uninstalling Bonjour.
  3. [color:purple][color:black]It seems I am not the only one having this problem recognizing internal DVDs under Vista. The external USB cases do work but are slow and make much more noise than my main (well silenced) computer. At this point it would be worth it to me to spend the $70 EMC charges for a single incident if I knew that they would either solve the problem or refund me. After all, I spent over $400 for a big case to hold 6 water cooled hard drives and 4 DVDs. I would hate to spend $70 to be told “known problem – we keep your money thoughâ€. Does anybody know if EMC acknowledges this problem or if anybody is successful at getting internal DVDs to work under Vista? [/color][/color]
  4. I recently moved my Retrospect 7.5.387 Professional over to a new computer. I took the DVD-RWs from the old machine. I copied the devicexx.rdi files from the old to the new machine. The new machine runs Vista Business 32-bit, the old one ran XP Professional. When I fired Retrospect up, it did not recognize the internal DVD-RWs (known good in previous machine). It did see my two external USB DVD-RWs. As an experiment, I moved one of the two identical internal NEC DVD-RWs to a USB case. Retrospect recognized it just fine. I did not have to re-Configure. It found it properly in the devicexx.rdi files I copied over. Actually, it does seem to see the internal drives but has some reason it does not fully recognize them. Before I removed one of the internal drives, under ID 0:0:0 and 0:1:0 it showed “bullets” (like when a password is written) for Vendor, Product and Version. ID Vendor Product Version 0:0:0 ••••••••• •••••••••••••••••• •••• 0:1:0 ••••••••• •••••••••••••••••• •••• When I removed the one drive, it only showed one such line strongly suggesting that when I went from two drives to one, I went from two lines of “bullets” to one. I therefore sees the internals but does not allow me to do anything with them. The menu items for Properties, Configure Optical Drive, and Find are all grayed out. I am also guessing that 0:0:0 refers to the IDE channel. My motherboard has only one IDE port to which both DVDs were connected, other 8 available ports are SATA. Looking over the remainder of the list, all of my 6 hard drives are accounted for; therefore, I further presume that it is the DVDs that are showing up as: 0:0:0 ••••••••• •••••••••••••••••• •••• I also tried “run as administrator”, no difference. Windows sees the drives just fine. The are assigned letters and I can see disks put into the drives. If anybody could help, it would be much appreciated. At least under XP, the internals were far faster than the external USB drives.