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Sistemas

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  1. Sistemas

    You can not start retrospect, error -802

    Thanks for the info, this is the problema but I had to re-créate the scripts, new selectors, rebuild the sets, etc. back to square one. Now I've problems with Windows 10 backup, attached images. Windows10errors.pdf
  2. Using Version 10.5.0.110 on windows 2008 R2 Standard x64bits. I can't open the aplication, get the error: "You can't start retrospect. Unable to load the configuration, rror -802 (typed-space is corrupt) You found version 0x0008, the one expected 0x0350." Thanks in advanced. Gemma
  3. Sistemas

    Assertion Failure At "elem.cpp-1138"

    Hi Fulco! I'm indignant! :angry2: I've this problem tree/four times on a year! I support you "removing the “config.dat” file, and recreating all settings isn't an option." I'm thinking on change this for other free software! When Retrospect was of Dantz.com there was free support! It's incredible! I'm thinking on open a new claim topic asking for the reimbursement all the money and time invest!! THE ROXIO ANSWER ON APRIL 2011 WAS: Tickets 1227008 Status Open Date 5/4/2011 Issue Description Technical Support | Retrospect for Windows 7.x | Program Crash/Hang jpeek 5/4/2011 Hello Gemma, Thank you for contacting Roxio Retrospect Customer Care. After reviewing your notes, I understand that you need technical support for Retrospect but don't currently have an Annual Support and Maintenance Agreement. I am showing that your ASM has expired, if you have purchased an ASM please provide proof of purchase. Please understand that all support for Retrospect is offered through a paid support model. If you wish to receive support for your Retrospect product and are within 30 days of purchase, you can purchase an Annual Support and maintenance contract. Support contracts include 1 year of free upgrades to Retrospect as well as 1 year of technical support. You can buy an ASM through our online store: - http://retrospect.com/buy/store/ You can also contact our Sales Department directly by calling: - (866) 825-7694 MY QUESTION WAS: WebTicket 5/4/2011 Today I've updated to the version 7.7.562 for Windows and then the application has stopped working. When the aplication hang show: "assertion failure at "tyce.cpp-168", tyceCheckDL: DL 40145 appears to small". Step details of the server and "operations_log.utx" resum: OS: Windows Server 2003 version 5.2 (build 3790), Service Pack 2, (64 bit) Application: C:\Program Files\Retrospect\Retrospect 7.7\Retrospect.exe, version 7.7.325 Driver Update and Hot Fix version 7.7.3.102 (64-bit) Exception occurred on 27/05/2010 at 15:21:49 Error info: Assertion failure at "elem.cpp-1098" Exception code: E0000000 ASSERTION Fault address: 77D4DD50 0001:0000CD50 kernel32.dll Also I attach a Zip with files and screens about it. I think the machine crashes in a big way and corrupts config76.dat. Then when I rename config76.bak to .dat and launch Retrospect, which will then generate a new .bak file, it launches DOWN AGAIN!! I don't want start over again! Thanks in advance. Gemma Retrospect Edition: Multi Server Operating System: Windows 2003 Server Backup Device: Hard Disk Backup Device Name/Model: Supermicro X8DTL-iF Xeon 5520 (Tylesburg-24D) Do you have a support contract (ASM)?: No
  4. Hi! I'm six years old using Retrospect but now I've serious problems: 1)There are no sufficient resources, empty stream packet, tid 71. 2)I attach "elem.cpp-1138.txt" OS: Windows Server 2003 R2 version 5.2 (build 3790), Service Pack 2, (64 bit) Application: C:\Program Files\Retrospect\Retrospect 7.7\Retrospect.exe, version 7.7.562 Exception occurred on 28/09/2011 at 18:28:24 Error info: Assertion failure at "elem.cpp-1138" Exception code: E0000000 ASSERTION Fault address: 77D4DD50 0001:0000CD50 kernel32.dll Thread ID: 00000910, Name: Execution thread 3)I can't read the "error -645" solution about Dantz knowledgebase web, the link is bronk! TITLE: Error -645 Chunk File Damaged During Save Discussion This error can happen when corruption exists to a temporary can happen when corruption exists to a temporary file used by Retrospect... I've installing the WXP in the client Pc two times but the problem reproduce again. Thanks for any help/info you can provide!
  5. Sistemas

    Error -645

    Hi! I can't read the "error -645" solution about Dantz knowledgebase web, the link is bronk! TITLE: Error -645 Chunk File Damaged During Save Discussion This error can happen when corruption exists to a temporary can happen when corruption exists to a temporary file used by Retrospect... I've installing the WXP in the client Pc two times but the problem reproduce again. Thanks for any help/info you can provide!
  6. I've the same problem with Retrospect Multiserver 7.7.325 / Driver Update 7.7.3.102. I don't understand why show the error this Retrospect Multiserver version?: [color:red]I read your post and I rename config77.dat to config77.datold and when the software start it generates a new config77.dat. Is this method correct?[/color] OS: Windows Server 2003 version 5.2 (build 3790), Service Pack 2, (64 bit) Application: C:\Program Files (x86)\Retrospect\Retrospect 7.6\Retrospect.exe, version 7.6.123 Driver Update and Hot Fix version 7.6.2.101 Exception occurred on 01/03/2010 at 13:46:26 Error info: Assertion failure at "elem.cpp-1000" Exception code: e0000000 ASSERTION Fault address: 7d4e237e 0001:0001237e (null) ERROR: Error while initializing dbghelp.dll, GetLastError: 0 (Address: 00000000) Thread ID: 3ac, Name: Execution thread EAX:06b96a9c CS:4030023 EIP:7d4e237e EFlags:00000206 EBX:021d5402 SS:002b ESP:06b96a98 EBP: 06b96aec ECX:00000000 DS:6064002b ESI:06b96b2c FS: 0053 EDX:00000001 ES:6b9002b EDI:06b96b2c GS: 68002b Module Fn (symbol or seg:offset in DLL) Args =============== ================================= ======================================================================= kernel32.dll 0001:0001237e e06d7363 1 3 6b96b20 6b96d34 313f65c e06d7363 1 bdrock20.dll __CxxThrowException +34 0 0 6b96d34 313f65c 21d5402 1 6b96b3c 6b966d8 bdrock20.dll DebugHandler::Throw +7C e0000000 1 1 6b96b90 6b96c90 600552f3 e0000000 1 bdrock20.dll assertLog +16 e0000000 1 6b96b90 'essA' 'oitr' 'af n' 'ruli' 'ta e' bdrock20.dll Debug +63 6007be6c 3e8 6b97aac 21d54a8 61429caf 10ee3 31395b0 61429caf bdrock20.dll ElementSpace::LmGet +D5 313953c 10ee3 '_psp' 31395b0 61429e00 9199 31395b0 6b96d00 TYCE.DLL tyceKGetItem +41 313953c 10ee3 '_psp' 31395b0 9199 6b97a74 6060c35c 313953c TYCE.DLL tyceKThreadGet +4A 313953c 10ee3 '_psp' 6b97a9c 10ee3 33c330 101b7590 6b9883c meson.dll ModuleData::send +79C 313953c 'TSHG' 10ee3 '_psp' 6b97a9c 10ee3 33c330 101b7590 TYCE.DLL proGetProv +6B 33c29c 10ee3 '_ppa' 6b97abc 33c330 33c330 6b97ad4 6141e341 TYCE.DLL proGetParent +5B 33c29c 10ee3 0 6b98848 6060c35c 33c29c 10ee3 200 TYCE.DLL proMatchParent +11 33c29c 10ee3 200 200 6b9ce28 3a0033 2e0000 3ed7008 meson.dll ModuleData::send +79C 33c29c 'PoMP' 10ee3 200 200 6b9ce28 3a0033 2e0000 ENGINEHI.DLL extoStartSource +4EA 5bd3c54 6b9b4e8 6b9b4e8 0 0 0 2 0 ENGINEHI.DLL extoBegin +85D 5bd3c54 0 5bd3c6c 0 27 0 0 0 meson.dll ModuleData::send +79C 5bd3c54 'ExBg' 0 5bd3c6c 0 27 0 0 meson.dll doTask +299 'ExOp' 0 5bd3c54 'ExBg' 6b9d2ec 6b9d2ec 6b9fcd0 6b9d534 meson.dll TThread::TaskSend +23 40318dc 'ExOp' 5bd3c54 'ExBg' 0 5bd3c6c 0 27 ENGINEHI.DLL execDoRun +237 5bd3c54 5bd3c6c -1 6b9e7a4 6060c35c 5bd3c54 31c0884 5bd3c54 meson.dll doTask +21E 'EScr' 2f8fc40 0 0 6b9da24 6b9da24 '@EXC' 6b9da30 meson.dll TThread::TaskCall +21 40318dc 'EScr' 2f8fc40 5bd3c54 5bd3c6c -1 6b9e7a4 6060c35c ENGINEHI.DLL execRun +4B 5bd3c54 31c0884 5bd3c54 324bbfc 0 41b82c4 8a3 4fdcc64 meson.dll ModuleData::send +79C 5bd3c54 'ExRu' 31c0884 5bd3c54 324bbfc 0 41b82c4 8a3 meson.dll TMesonMsg::Do +92 0 0 40318dc 0 2 0 6b9ebec 600428ca meson.dll TThread::mesonDoOne +155 40318dc 6b9eae4 6061163d 0 6b9ed8c 0 0 6b9ec40 meson.dll TThread::mesonQFlush +3E 0 6b9ed8c 0 0 6b9ec40 1 139 0 meson.dll msgHelper +2D 40318dc 1 6b9f048 6b9f530 21d54a8 2e01a8 40318dc 22f0000 meson.dll doTask +21E 'Msg ' 60611610 0 0 6b9efd4 6b9efd4 1 6b9f00c meson.dll TThread::TaskCall +21 40318dc 'Msg ' 60611610 40318dc 1 6b9f048 6b9f530 21d54a8 meson.dll TThread::MsgBlock +96 'Msg ' 6b9f4d0 606390ee 6b9f9c0 606390ee 'LopT' 40318dc 60045fef meson.dll msgInTask +1F 6b9f9c0 606390ee 'LopT' 40318dc 60045fef 0 4fdadfc 6b9fed4 meson.dll doTask +21E 'MsgT' 606128b0 0 0 6b9f508 6b9f508 40318dc 6b9f508 meson.dll TThread::TaskCall +21 40318dc 'MsgT' 606128b0 6b9f9c0 606390ee 'LopT' 40318dc 60045fef meson.dll loopInTask +27 'LopT' 40318dc 60045fef 0 4fdadfc 6b9fed4 60641d52 0 meson.dll doTask +21E 'LopT' 60612880 0 0 6b9f9f8 6b9f9f8 4fdae00 6b9fa18 meson.dll TThread::TaskCall +21 40318dc 'LopT' 60612880 'LopT' 40318dc 60045fef 0 4fdadfc meson.dll TThread::MsgLoop +45 'LopT' 0 6b9fee0 606390ee 2e81a7c 4fdbedc 313953c 112a7 ENGINEHI.DLL execMakeThreadProc +93 2e81a7c 4fdbedc 313953c 112a7 1105b 1 11064 4 meson.dll doTask +21E 'Task' 2f8c840 0 0 6b9ff18 6b9ff18 '``EF' 6b9ff84 meson.dll TThread::TaskCall +21 40318dc 'Task' 2f8c840 2e81a7c 4fdbedc 313953c 112a7 1105b meson.dll modThreadRoot +15B 4fdae28 0 0 21d54a8 0 6b9ff90 0 6b9ffdc MSVCR71.dll 0001:00008565 21d54a8 0 0 21d54a8 0 6b9ffc4 0 -1 kernel32.dll 0001:0000fe37
  7. I have Emc Retrospect MultiServer 7.6.123 on W2003 Server. I have a distributed file system too. When attached a new volume I examine and it does't show the file and folders. So that? In the properties of a copy set, if the location of the folder of data of the set is a dfs route, it either does't show 99% of space of the disc. It's incompatible? Thank you!
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