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kluejan

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About kluejan

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  1. Hi Robin, I changed one backup-set to save the password for all access. After that I logged into the UIR with the admin option and selected the client of these backup-set, but there isn´t displayed any result in the text field. If I do a doubleclick at the text field I recieve an error: in german: "Es konnte keine Verbindung zu Retrospect aufgebaut werden. Entweder läuft Retrospect nicht oder ist aus einem anderen Grund nicht erreichbar. Mehr Details... restoreRetroConnect:GetRoot(ciphmad01,) bei restore.RetroConnect.GetRoot(String clientName, String stoken, String snapID) bei restore.RetroTree..ctor(RetroConnect rconnect, String clientName, String stoken, String snapID) bei restore.util.initData() bei restore.getdata.SetGlobals() bei restore.getdata.Page_Load(Object sender, EventArgs ea)" translation: it is not possible to connect to retrospect. either retrospect isn´t running or not available for another reason. more detail... restoreRetroConnect:GetRoot(ciphmad01,) bei restore.RetroConnect.GetRoot(String clientName, String stoken, String snapID) bei restore.RetroTree..ctor(RetroConnect rconnect, String clientName, String stoken, String snapID) bei restore.util.initData() bei restore.getdata.SetGlobals() bei restore.getdata.Page_Load(Object sender, EventArgs ea)" As a test I created a backup-set without encryption and do a backup for a new client. The results are the same like I have described. thanks and regards Jan
  2. Hi Robin, all Backup-Sets contains the password option "remember for script access". Do you have an other idea? thanks and regards Jan
  3. Hi Robin, we use disk backup sets. I tried the way you told me and I am able to see all my clients in the pulldown menu but if I select a client I am not able to see the backups. The textbox below the pulldown menu doesn´t contain data. thanks and regards Jan
  4. ok I made a deinstallation of the UIR over Windows - Software and after that I made a reinstallation with the retrospect gui. It seem that the UIR is now running, but on all clients I tested it I got the message that there are no backups available. All of the clients still have backupdata. Why I am not be able to access the data via UIR? Is there a problem if the backupset is encrypted? thanks and regards Jan
  5. good news. so if I want to use the UIR with version 7.6.123 I have to go to a) the licence section below settings and delete the UIR licence, restart the system and then add the licence? or the preferences/clients/URI/ and click what? There is a "UIR install" button only. I don´t see an uninstall button. could you please explain it a little more in detail? thanks a lot regards Jan
  6. I will wait for the fix, because I don´t want to downgrade all server. regards Jan
  7. hi, we bought "user initiated restore" few minutes ago and now I read that I cannot use it with version 7.6.x? how long do I have to wait till the problem is fixed? thanks and regards Jan Klueh
  8. kluejan

    Error -540

    i check the problem this day again and find out that i got this error if the backup tries to backup files with a ~ in the filename. in this case the backup of this volume ends and log an error 540 (creating service). regards Jan
  9. kluejan

    Error -540

    hi, i have also updated to 7.5.387 and driver hotfix 7.5.12.103 and still getting the same error. i couldn´t find a client update file. regards Jan
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