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Everything posted by jriggin

  1. Retrospect 7.6 running on Windows 2003 We're backing up a large CIFS share. The error is "Copying incomplete, error -110 (invalid handle)" Any ideas?
  2. jriggin

    7.6 vs 7.7

    Can anyone list the differences between versions 7.6 and 7.7 of Retrospect for Windows?
  3. jriggin

    Mapped Drives

    Is there a way to backup a mapped drive via Retrospect? The Retrospect server in question doesn't have direct access to the UNC path, so I was hoping to present the mapped drive as an actual drive to Retrospect so it could be backed up. Any ideas if this is possible?
  4. Retrospect Version 7.6.123 Driver Update and hot Fix, version When sending a test e-mail, I receive the following error: "E-mail notification failed: error -541 (backup client not installed or not running) I can telnet to the mail server on port 25 and manually send e-mails, however it fails from Retrospect. Any ideas?
  5. jriggin

    E-mail Notification Failed

    Resolved Enabled logging on Networking and it said Retrospect was trying to connecting on port 2,560 (no idea why). Added :25 to the end of the IP and it was able to send e-mail.
  6. jriggin

    Cluster Backup

    We're not actually using a SQL license to back up data. The database admins have it configured on a schedule to dump backups to the drives, and then we back up the drive with the SQL selector. In this scenario how should we have Retrospect configured?
  7. What are the best practices when backing up a cluster? Currently I have 2 servers in Retrospect, each using the direct IP for the box (not the clustered IP). I have 3 backup sets. Server A will backup drives C & D to Backup Set 1, Server B will backup drives C & D to Backup Set 2, and the cluster currently lives on Server A. I have the clustered drives being backed up to Backup Set C. The issue is that if the cluster fails over, we get missing backups until either a) I update the script to backup the clustered drives on Server B or We fail the cluster back over to Client A. If I try to add a third client using the cluster IP, it simply changes Client A to the clustered IP instead of adding a third client. What is the best way to configure this?
  8. jriggin

    Exchange 2007 Backup Failing

    We're getting these errors again. Any ideas?
  9. Server: Version 7.6.123 Hot fix, version Client: Latest version available from the website We were able to get one successful backup, but since then we receive the following error once it gets nearly done with the First Storage Group: T-97: >>>HrESEBackupGetLogAndPatchFiles (0fd483d67) -- T-97: main: transaction terminated by PDS exception Trouble reading files, error -523 (service transaction error) This occured at 4:50 PM, and this is the only event log I can find: MSExchangeIS (7148) First Storage Group: The backup has been stopped because it was halted by the client or the connection with the client failed. And then when it tries to backup the Second Storage Group: Can't access volume Second Storage Group on SERVER, error -557 (transaction already complete) Any ideas? We can't seem to get a good backup of this server now.
  10. We just recently added a third storage group in Exchange 2007, however it isn't showing up in the client on Retrospect. How do you scan for a new volume/storage group in Retro 7.6?
  11. jriggin

    Proactive Backups Failing

    Just FYI, the fix (at least so far it's working) was the following: End Retrospect.exe, re-launch it, choose to stop all executions so that proactive backup wouldn't start. I deleted all inactive scripts that were lingering around. I then started proactive backup and they all started running. I have no idea why this issue just now presented itself. Hopefully the fix sticks.
  12. Two days ago we applied Windows updates and rebooted our Retrospect server. Since then only scheduled and immediate backups have been functioning. If I attempt to schedule a proactive backup manually I get an hour glass and nothing ever happens (I've let it sit there for hours). They all say ASAP and never actually start backing up. At the top under the Proactive backup tab, it displays this "Action: Checking Media" Any idea what is going on?
  13. jriggin

    Proactive Backups Failing

    I restored the config75.dat from before the Windows Updates and i'm still seeing the same issue. Also, under "Events" it says "Script Proactive Backup: waiting for media" I'm having the same exact problem that was occuring for this guy: http://forums.dantz.com/showtopic.php?tid/27037/tp/2/
  14. jriggin

    Proactive Backups Failing

    Also, the program isn't exiting successfully. I have to end Retrospect.exe to close it. It says "Exiting" and I can click around on the various tab, but it never closes.
  15. jriggin

    Proactive Backups Failing

    I actually addressed the issue and then modified this topic for the other problem we're having, oops Any ideas on the proactive backup problem?
  16. jriggin

    Exchange 2007 Backup Failing

    So after a reboot I a backup completed successfully. However on the 2nd backup the same behavior started again. It fails at the end of backing up the first storage group and then in this case was able to back up the second storage group.
  17. Server: 7.5.508 Driver & HotFix, 7.5.14 Doing an immediate or script backup of this server (from the server itself), I'm unable to backup C:\documents and settings\all users\application data\retrospect. It was working just recently but started displaying the error: Scanning incomplete, error -645 (chunk file damaged during save). I've tried rebuilding the catalog, and creating a new backup set. All other backups on the server (backing up other devices) are working properly. I'm able to backup this server from a different Retrospect server (which includes the retrospect application data directory).
  18. jriggin

    Chunk file damaged during save

    I'm running Windows 2003, and I haven't found a fix yet. The weirdest part is that I can back up that directory from a different Retrospect server.
  19. After upgrading to Retro 7.6 I'm receiving the following error when launching the server software: Retrospect has encountered a serios error: Assertion failure at "elem.cpp-993" Retrospect also seems to hang when attempting to back up a specific client. It was working fairly well for a week after upgrading, so I'm not sure what the problem is.
  20. jriggin

    Exchange Licensing

    I can give it a shot, but I was looking for a document to follow so I make sure the configuration isn't messed up. We have quite a few clients being backed up by this server. And why when you click on the Retrospect 7.6 link does it take you to a description of the Express features? I have Retrospect selected in the drop-down, not Express.
  21. Retrospect Server: Windows 2003 Version 7.5.508, Driver and Hot Fix, version The Exchange device keeps losing the licensing so backups only finish the harddrives, and don't back up the first storage group. At that piont I have to configure the licensing again on the client. Any ideas?
  22. jriggin

    Exchange Licensing

    Is there any documentation on the upgrade path or do I literally just run that 63MB setup file? And why isn't this happening on the other Exchange server being backed up by the same Retrospect server?
  23. jriggin

    Exchange Licensing

    Just to clarify, download Retrospect 7.6.123 for Windows Installer and simply install over the top of the existing copy? Will I need to input any licensing information or reconfigure anything?
  24. jriggin

    Exchange Licensing

    That's the page i'm looking at. http://kb.dantz.com/display/2/articleDirect/index.asp?aid=9687&r=0.8715326 only talks about Retrospect Express.
  25. jriggin

    Exchange Licensing

    Where do I get the installer? The one on the product updates page only talks about Retrospect Express.