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Everything posted by khamburger

  1. khamburger

    Email problem (Gmail)

    I've been using Retrospect Professional for many years. I'm now running v7.6.123. My email notifications have been sent successfully to my Earthlink account but now I want to update it to my Gmail account. When I make the change, Retrospect is generating the following error message: E-mail notification failed: error -592 (invalid response from SMTP server) Has anyone seen this problem before? If so, am I doing something wrong? I know that Gmail uses different ports. Could that be the issue? Thanks for any help.
  2. khamburger

    New backup drive

    I'm a bit of a novice user of Retrospect 7.6, so some help would be appreciated. I backup my main computer using Retrospect but also the rest of the families laptop via my home network. I have two backup drives that are full and have recently purchased a new 1TB which I will dedicate to backups. How do I transfer the backup sets currently on my two drives? Thanks in advance for the help.
  3. I'm running Retrospect Express 6.0 and just did an entire volume restore. Everything is working correctly, except for Office programs. Excel and Word seem to be ok now....they both started Windows Installer for a moment. My major problem is that Outlook is all messed up. I found an article in the Knowledgebase that describes the problem perfectly and suggests reinstall of Office. My problem is that I do not have the install disks. Any thoughts? Help would be greatly appreciated. Thanks. Here's the article for reference: TITLE: Why does Office XP report "preparing to install" following a restore entire disk? Discussion: Issue Following a successful restore of the hard disk with Retrospect 6.0, users will sometimes see a "Preparing to install" window when launching a Microsoft Office XP Application that requires no user intervention. In addition to the above message users find: 1. The "special" Outlook Desktop Shortcut lost the path to outlook.exe. 2. When trying to Send/Receive mail, "The operation failed" dialogue box is displayed. 3. When trying to go to Tools > Email Accounts, "The operation failed due to a registry or installation problem. Restart Outlook and try again. If the problem persists, please reinstall." dialogue box is displayed. Workaround Repairing Office, using the install CD fixes the problem. After the repair, everything should be back to normal, including email account settings. Dantz is aware of this problem and will fix it in an upcoming release.