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TheGoldyGopher

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About TheGoldyGopher

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  1. I have a user with a new MAC Air notebook running Snow Leopard as an OS with MAC Client 6.3.029 installed. The Windows Server is running 7.7.562 and is running all the current patches. When the proactice queue gets to the Mac it reports "busy". Even though nothing else in the group (or on the server) is currently running. I can connect to the client via property tab in the Backup Client Screen so it isn't a connection issue. I have a couple dozen other Mac Clients and they all work correct, I tried doing a search but found nothing. What is going on for this user's computer? Jeff
  2. TheGoldyGopher

    Windows 7.6 Server - Extremely Slow

    Duplicate
  3. TheGoldyGopher

    Windows 7.6 Server - Extremely Slow

    I should note that we upgraded to 7.7 in December.
  4. TheGoldyGopher

    Windows 7.6 Server - Extremely Slow

    Currently users cannot defer (Countdown Timer set to 0). The following are two screen shots. The first shows what the process is looking like and the second a few seconds later when it resets. It checked the source of ULWIL-454-AT (the highlighted source) and than quickly flashed retry and reset everything to blank and moves back to the top of the list.
  5. TheGoldyGopher

    Windows 7.6 Server - Extremely Slow

    Currently users cannot defer (Countdown Timer set to 0). The following are two screen shots. The first shows what the process is looking like and the second a few seconds later when it resets. Retrospect checked the source of ULWIL-454-AT (the highlighted source) and than quickly flashed retry and reset everything to blank and moves back to the top of the list.
  6. TheGoldyGopher

    Extremely Slow

    Changing "Check Source Every " to 60 minutes had no change on the performance.
  7. TheGoldyGopher

    Extremely Slow

    I opened a topic here about two months ago. Unfortunately I need to revisit the problem. I have upgraded to 7.7.203 and have installed the lastest patch and driver update. Retrospect is the only service on a Windows Server with 4GB RAM, 200 GB locally attached disk and 2 SAN Drives attached via fibre. I have 6GB available on c: and 150GB on D: (where all the catalog files are stored.) I have 200 clients in 19 groups (based upon functional group in the business units.) I run all proactive backups with a recycle backup once a month for disk space reasons. In October I was backing up 150 to 190 clients a day using my proactive backs, today I have backed up 10 so far. The problem appears to be in the polling: In my Proactive Queue I have 1) Laptop is not here 2) Laptop is not here 3) Laptop is not here 4) Laptop is not here ... 11) User sitting at a desktop 12) User sitting at a desktop .. The queue keeps polling the same 5 to 10 computers to see if they are here and ready for a backup. The problem is the 10 people who are in the far reaches of the globe have risen to the top and it keeps polling these people, not the other 200 plus sitting at thier desk. I have set the Options to: Check For Source every 5 Seconds Client connect every 45 Minutes Retry Failure after 60 minutes It takes about 20 to 30 seconds to poll a computer, but after it gets between 5 and 10 computers into the list it returns to the top of the list. When we had issues in Oct/Nov we cleaned up our clients removing about 35 clients that no longer existed. Which speed up up to about 125 clients a day. However we are down to 10 to 25 clients. My users are getting notices that they haven't been backed up in 10 days. I need to resolve this issue, any help will be appreciated.
  8. My retrospect server has become over the past month or so extremely slow in doing the backups and I am at wits end trying to figure out what the deal. The vitals: Retrospect 7.6.123 on AMD 2.6 Opteron with 4 GB RAM and SAN attached Fibre Storage with two logically mapped drives. We have 200 clients in 19 Proactive groups, in which most are 15 users. Each group has its own source and destination. The clients are mostly laptops and all have relatively the same version of client, which of course I can’t find the Version Number, but it from Circa April time frame on Windows XP, MAC OS, and Linux. On approximately October 1st we were regularly backing up 150 to 175 clients, between Oct 1st and Nov 1st that number has dropped to maybe 50 clients. The problem to me appears that something changed in how the queuing system works for proactive backups, but I can’t prove that. We seem to be constantly be checking to see if laptops which are not connected to the network are there. So if your queue looks like: 1) Attached 2) Not Attached 3) Not Attached 4) Attached 5) Not Attached 6) Not Attached 7) Attached We appear to back up computer 1 fine, and than the queue spends 20 minutes deciding computers 2 and 3 aren’t attached to back up computer 4, than spends 40 minutes deciding computer 2,3,5, and 6 aren’t attached before backing up computer 7, and then spends an hour before getting to computer 9. The computers at the end of the queue just don’t seem to be getting backed up. When this process started I had 8 Queues and 40 or so computers in each of the queues, so we cut it in half. Once the computer get attached to Retrospect the backups seem to be going a lot faster and in talking with the Networking staff the ports involved have no red flags or cause for concern. Any thoughts?
  9. TheGoldyGopher

    Laptops / WIndows XP / Execution Error

    unfortunately there are no errors listed in either the operations log.
  10. TheGoldyGopher

    Vista Enterprise 32 Bit / Client Errors

    Our server is Windows 2003 Enterprise. is the software you recommended a client or server update?
  11. TheGoldyGopher

    Vista Enterprise 32 Bit / Client Errors

    Yes, we are licensed for the Open File and I verified that it was enabled.
  12. TheGoldyGopher

    Vista Enterprise 32 Bit / Client Errors

    MS Windows Vista 32 bit / SP1 with retropsect client 7.5.116 is reporting " Documents and Set..., 52 execution errors" On the server the shortened version of these errors read "File..../outlook.pst" can't read error -1111 (locked range conflict" These are not just Outlook files but Internet Explore Files, other mail files. The server is running version 7.5.508 with drivers 7.5.14.102 and we are licensed for Open File. As the users turned off notification I am not sure how long these errors have existed. Any help would be appreciated.
  13. TheGoldyGopher

    Laptops / WIndows XP / Execution Error

    Sorry if this was discussed previousily, I however could not find it in the archive: With a proactive script many of our Laptop clients are reporting "1 Execuction Error" upon completion of Retrospect Backup. This error is not recorded on the Retrospect server. The clients are running 7.5.111 and the server is 7.5.508 with drivers 7.5.14.102 Any Help would be greatly appreciated. This error does not appear to be affecting Desktop Users with the Same OS and software installed.
  14. TheGoldyGopher

    V7.5, Email and Email Attachements

    In a relatively large and open environment we are in the process of implementing Retrospect as our Desktop Backup Solution. Being large and open many of our users have large amounts of multimedia on their computers which we have decided no to backup by setting selectors to exclude some 150 types of files. This was done as an inventory of the average computer showed several GB of multimedia and totaled about a dozen TB across our campus, which we determined was too expensive to backup everyone’s home movies and digital photographs. We also have a variety of different Email Clients (Eudora, Outlook, Outlook Express, Thunderbird, Other) on the computers. Because we have excluded all multimedia files we need to include multimedia files stored in Email messages. I am looking for a good way to do that as everything is stored in differing locations and it may also vary in the same software installation. Any help anyone can provide is greatly appreciated. Jeff Johnson
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