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lafong

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Everything posted by lafong

  1. Retrospect sometimes overwrites backup set members. It grabs a member of an existing set, and uses it for another set. This is very bad, and very frustrating. I think may be related to its sometimes identifying an existing tape (with data) as "Erased". One other person on the forums had that problem, and found that updating drive and autoloader firmware cured it. We are already at the latest firmware for both. They also mentioned a bad batch of VXA tapes. We've seen no pattern of tapes involved. I am a little doubtful at this point we'll ever find the cause of this problem. It is extremely random. It would be nice if we could set a preference to never, ever, add a tape to a backup set without asking first. But, it seems that if Retrospect thinks a tape is erased it will use it for another backup set without asking, no matter what. We are at v7.0.326 of Windows Multi Server, with a 4-drive Exabyte 430 VXA-2 autoloader.
  2. Were you in C:\Windows\System32 when your ran "regsvr32 /i swprv.dll", as shown in Step 1? "swprv will not re-register if you are not in this directory". Do the vssadmin commands return errors? Here's another set of instructions: http://www.backupassist.com/KnowledgeBase/index.php/Main/ErrorVolumeShadowCopy
  3. We've had several users getting -1020 and -1017 errors in the last few months. Finally found the full solution to our problems. This may not solve everyone else's -1017/1020's, as always YMMV. Our problems came about because the uninstall routine for Visio caused VSS and COM+ issues. Getting errors when using the vssadmin commands below would be a good indicator as to whether your issue was the same or similar. At each problem PC: Registry: (The usual be-careful-make-backups-before-editing-the-registry advice applies.) 1) Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\ContentIndex\Catalogs in regedit. 2) Look through the keys in this folder. Usually, there will be a System and maybe a Web key there, which should not be touched. 3) Delete any keys which refer to apps/paths that no longer exist. In our case, it was the "Visio" key. The users had uninstalled Visio, but the key remained. Be sure, first, that Visio is no longer installed of course. 4) Refer to Microsoft Article ID 907574 for full details. COM+ and VSS DLL's Re-register: 1) cd %WINDIR%\System32 (swprv will not re-register if you are not in this directory) 2) Run these commands: net stop vss net stop swprv regsvr32 ole32.dll regsvr32 oleaut32.dll vssvc /Register regsvr32 /i swprv.dll regsvr32 /i eventcls.dll I have not used the /s option above, so all of the regsvr32 commands should produce a "succeeded" dialog. It may take several seconds for the swprv.dll success dialog to appear. 3) These VSS commands should now not have any errors: vssadmin list writers vssadmin list providers vssadmin list shadows (There may be no shadows, but there should be no errors). 4) Reboot the PC 5) They should no longer get VSS errors in Event Viewer\Application during Retrospect backups.
  4. lafong

    New 1017 and 1020 errors

    I finally solved our -1017 and -1020 errors. Our problem involved a faulty Visio unistall routine which left a stale Registry key and also required re-registering VSS and COM+ DLLs. I've posted our fix separately in a new thread "Solved our -1020 and 1017 errors". May help, though your errors look slightly different.
  5. lafong

    Retrospect 7.5 Released

    We purchased 7.0 in November, 2005. So, we're probably past any possible free upgrade period. However, 7.5 was announced on February 6th. You're telling me that if I had bought 7.0 on Feb 5th I'd still be SOL? That must go over well. Since DanRidley never got a posted reply to his question of a free update based upon a 1/24 purchase, I'm guessing there's some hidden policy of assuaging disgruntled recent purchasers. I can't find a recent purchase upgrade policy anywhere on the site. Why not be explicit? You'd think you could at least muster a 30-day policy.
  6. Component "exchange.somewhere.com" backup failed, error -1017 (insufficient permissions). Component "wins" backup failed, error -1017 (insufficient permissions). I get this error daily when backing up C:\ on an Exchange server with WINS. The retrospect user is an Administrator and a Domain Admin, I have all add-ons including Open File Backup. I'm using v7.0.326 of MultiServer. I am backing up WINS with NT Backup as well, but it'd be nice if Retrospect worked.
  7. lafong

    -1017 error backing up WINS

    Yes, a W2K3 Standard server. We've just moved our backup over to a brand new machine, same OS, same issue. The VSS issue is on the clients, which are running XP. Would updating server VSS help this issue?
  8. lafong

    -1017 error backing up WINS

    Yes. We have several users who get similar errors, both in the Retrospect log and in their local Event Viewer. It is a problem connecting to VSS. I'm not sure why it happens to about 6 out of 30 users. I have tried setting the VSS service to automatic, it starts up just fine. But it shuts down when Retrospect tries to contact it, at least sometimes. Open File Backup is on, Protect multi volume data sets is off. User Event Viewer errors: Date: 1/30/2006 Source: VSS Time: 12:28:57 PM Category: None Type: Error Event ID: 5013 User: N/A Computer: Greg-GX280 Description: Volume Shadow Copy Service error: Shadow Copy writer ContentIndexingService called routing RegQueuryValueExW which failed with status 0x80070002 (converted to 0x800423f4) ------------------ Date: 1/30/2006 Source: VSS Time: 12:29:50 PM Category: None Type: Error Event ID: 12302 User: N/A Computer: Greg-GX280 Description: Volume Shadow Copy Service error: An internal inconsistency was detected in trying to contact shadow copy service writers. Please check to see that the Event Service and Volume Shadow Copy Service are operating properly. ----------------------------------------------------------- + Normal backup using Clients B at 1/30/2006 12:28 PM (Execution unit 1) To Backup Set C111805... Can't use Open File Backup option for Documents and Settings on GREG-GX280, error -1017 (insufficient permissions) - 1/30/2006 12:28:37 PM: Copying Documents and Settings on GREG-GX280 1/30/2006 12:28:37 PM: Connected to GREG-GX280 File "C:\Documents and Settings\greg\NTUSER.DAT": can't read, error -1020 (sharing violation) File "C:\Documents and Settings\greg\ntuser.dat.LOG": can't read, error -1020 (sharing violation) File "C:\Documents and Settings\greg\Application Data\Adobe\Acrobat\7.0\Updater\udlog.txt": can't read, error -1020 (sharing violation) File "C:\Documents and Settings\greg\Application Data\Mozilla\Firefox\Profiles\rzu6k02u.default\parent.lock": can't read, error -1020 (sharing violation) File "C:\Documents and Settings\greg\Local Settings\Application Data\Microsoft\Outlook\archive.pst": can't read, error -1111 (locked range conflict) File "C:\Documents and Settings\greg\Local Settings\Application Data\Microsoft\Outlook\gregmail.vidiom.com-00000002.pst": can't read, error -1111 (locked range conflict) File "C:\Documents and Settings\greg\Local Settings\Application Data\Microsoft\Outlook\Outlook.pst": can't read, error -1111 (locked range conflict) File "C:\Documents and Settings\greg\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat": can't read, error -1020 (sharing violation) File "C:\Documents and Settings\greg\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG": can't read, error -1020 (sharing violation) File "C:\Documents and Settings\greg\Local Settings\Temp\Acr104.tmp": can't read, error -1020 (sharing violation) File "C:\Documents and Settings\greg\Local Settings\Temp\~DF1ECD.tmp": can't read, error -1020 (sharing violation) File "C:\Documents and Settings\greg\Local Settings\Temp\hsperfdata_greg\7692": can't read, error -1020 (sharing violation) File "C:\Documents and Settings\LocalService\NTUSER.DAT": can't read, error -1020 (sharing violation) File "C:\Documents and Settings\LocalService\ntuser.dat.LOG": can't read, error -1020 (sharing violation) File "C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG": can't read, error -1020 (sharing violation) File "C:\Documents and Settings\NetworkService\NTUSER.DAT": can't read, error -1020 (sharing violation) File "C:\Documents and Settings\NetworkService\ntuser.dat.LOG": can't read, error -1020 (sharing violation) File "C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG": can't read, error -1020 (sharing violation) File "C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat": can't read security information, error -1020 (sharing violation) File "C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat": can't read security information, error -1020 (sharing violation) 1/30/2006 12:35:36 PM: Snapshot stored, 9,966 KB
  9. lafong

    -1017 error backing up WINS

    > Any other errors in the log? No other errors related to Retrospect. > What version of Windows are you using? W2K3 Server > Open file should be getting everything including WINS. Since upgrading to Retrospect v7 we've had problems with several other clients, either -1017 on Documents and Settings or -1020 on NTUSER.DAT, etc. Never had these problems before upgrading to 7.
  10. I tried a clean install and restore using method 2. I get the same error when using either method. -------------------------------------------------------------------------------------------------- Event Type: Warning Event Source: CertSvc Event Category: None Event ID: 94 Date: 11/01/2005 Time: 11:23:59 AM User: N/A Computer: EXCHANGE Description: Certificate Services exchange.somewhere.com can not open the certificate store at CN=NTAuthCertificates,CN=Public Key Services,CN=Services in the Active Directory's configuration container. Within a second or two after that error, I get this: Event Type: Information Event Source: CertSvc Event Category: None Event ID: 26 Date: 11/1/2005 Time: 11:24:02 AM User: N/A Computer: EXCHANGE Description: Certificate Services for exchange.somewhere.com was started. DC=EXCHANGE
  11. > Was the first method over a clean install of Windows 2003 updated to SP1? If not, could you > please try the first method over a clean install of Windows 2003 updated to SP1? Yes, it was over a clean install of W2K3 SP1. > And just to verify, for the second method, you received the "The Writer Certificate Authority > failed and could not be restored" error? Yes.
  12. > Did you use the first or second workaround? The first. Then I tried the 2nd method. over a clean install, which failed with the original error.
  13. Tried the fix. Indeed, the error is gone when I boot into Directory Services mode. However, I still get the Event Log error I cited earlier, every time I boot up: Event Type: Warning Event Source: CertSvc Event Category: None Event ID: 94 Date: 11/01/2005 Time: 11:23:59 AM User: N/A Computer: EXCHANGE Description: Certificate Services exchange.somewhere.com can not open the certificate store at CN=NTAuthCertificates,CN=Public Key Services,CN=Services in the Active Directory's configuration container. Within a second or two after that error, I get this: Event Type: Information Event Source: CertSvc Event Category: None Event ID: 26 Date: 11/1/2005 Time: 11:24:02 AM User: N/A Computer: EXCHANGE Description: Certificate Services for exchange.somewhere.com was started. DC=EXCHANGE I'm not sure if it was restored successfully or not. In any case, I don't want this error.
  14. I would like to be able to set a maximum limit on the number of tapes/members in a backup set. When I keep blank tapes in our library, they automatically get added to any backup set which needs a new tape. This is a handy feature. But, backup sets can quickly get larger than I want them to be, with too many members.
  15. I tried just exporting from the CA. That didn't work. Can't remember the exact error now, but the CA seemed to not be communicating with AD. When I backed up System Settings, it worked. This is a brand new, vanilla install, and all partitions and directories are exactly the same.
  16. Finally had a successful restore. I used Windows Backup to backup System State to a file. This gets the Certificate Server, Active Directory, COM+, etc. I also backed up the CA only to a folder from within the Certification Authority tool itself. After restoring the drive, and letting Retrospect Helper do its thing, I restored System State. This also has to be done in Directory Services Restore Mode. I tried just restoring the backup I had made from the Certification Authority tool, but that didn't work. Essentially, I just did manually what Retrospect Helper is supposed to do automatically. I'll just schedule a daily System State backup to a file in Windows Backup. It's a pretty large file, >500MB, so I'll overwrite the previous day's. Retrospect will then put a copy on tape. It'd be nice if this bug got fixed though.
  17. From my post in the original thread: "The Helper log is no help. It's either blank at one point, or has a "nothing to do" message when the restore is all done. The cert service will start, but the certs are not restored. "
  18. Just completed a restore with the latest version, 7.0.326. Same error exactly. If cert restore works with some servers, it must be caused by some combination of stuff on our server: Active Directory domain controller, Certificate Authority, Exchange. I do not want to implement this server until I can be reasonably sure that Retrospect is able to restore it. After complete restore, I get this error upon every reboot: Event Type: Warning Event Source: CertSvc Event Category: None Event ID: 94 Date: 10/13/2005 Time: 11:23:59 AM User: N/A Computer: EXCHANGE Description: Certificate Services exchange.somewhere.com can not open the certificate store at CN=NTAuthCertificates,CN=Public Key Services,CN=Services in the Active Directory's configuration container.
  19. I'm running the latest 6.5 version. I tried a couple more times. It wasn't the admin password, it was the certificate services. If I install certificate services on the temp installation, before restoring, I don't get the Writer Certificate Authority error. But certs still don't get restored correctly. I now get a bunch of KDC and cert errors, and cert services won't start. I thought you said that you were using RS7 in the other thread, affa, so that's why I haven't tried it yet. I've got the demo version which I'll try out soon.
  20. I was able to avoid the error this last time. I installed W2K3, SP1, and all updates, as before. The difference this time was 2 things: Before restoring: 1) Installed Certificate Services. 2) Assigned Administrator password, to the same value as that in the backup. I thought maybe it wanted some of the cert infrastructure in place first. I also thought restoring certs might be password sensitive. (I'm guessing it's the password). Tomorrow, I'll see which one of those two fixed it, unless you already know which.
  21. I get the exact same error. This is with a fresh install of W2K3, SP1, all hotfixes and updates. My server is also a domain controller, certificate authority, and has Exchange installed. Dual-core 3.4GHz CPU, 2GB memory, Dell CERC SATA RAID card. If anything, it might be that SP1 or one of the hotfixes broke it.
  22. lafong

    DR problems

    I didn't get the DCOM errors, though I didn't run the server long before wiping the drive once again. I've tried reinstalling fresh 3 times, did a full backup of the fresh install each time, always get this same error from Retrospect Helper after the restore.
  23. lafong

    DR problems

    I get this exact same certificate error. And this is with a brand new server, essentially nothing on it. I wanted to do an emergency restore test before implementing the server. I was going to try RS7 (I've got 6.5), but it seems that wouldn't help either. I wonder if a Windows service pack or update is messing with the Retrospect Helper certificate services restore? The Helper log is no help. It's either blank at one point, or has a "nothing to do" message when the restore is all done. The cert service will start, but the certs are not restored.
  24. I'm trying to restore our Exchange server, but repeatedly fail at the last step. After restoring all the data, and booting into "Directory Services Restore Mode", the server takes several hours "Applying Computer Settings", then finally the login dialog comes up. After logging in, the Retrospect helper has finished the first two steps, but hangs forever on the "Updating Meta Data" step. When I reboot, I get the standard LSASS error because Active Directory hasn't been properly restored. I've tried several different snapshots, up to a year apart, and they all fail the same way.
  25. lafong

    W2K3 server restore fails

    > Make sure you have Retrospect 6.5.350 installed when you run the restore. That's what I used. > Is it possible that AD was corrupt/failing at the time of backup? Did you ever see any errors in the Retrospect log when you ran backups? A while ago we used to get an -1017, insufficient permissions, error every night. But backups had been error free for awhile.
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