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UoD last won the day on May 30 2015

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About UoD

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  1. UoD

    Error -540

    I had made a post about the same error code this morning (see thread title "error -540 (trouble creating service) and unexpected EOF" thread number : 96030 - 04/11/07 05:46 AM). Will the EOF issue (casuing the error 540) also be addressed? This seems to be happening on any files that are dynamic (files that have a constantly changing size ... especially files that could shrink in size as the backup server is trying to grab them).
  2. It appears that I am not the only one getting the "error -540 (trouble creating service)" issue on linux clients. Unfortunately, there has yet to be a solution to this problem. For reference : I am using Retrospect 7.5.370 with update My client is a Fedora Core 4 machine running client version 7.5.112. I have noted several things about this error. Hopefully someone will be able to parse through my observations and assist with a solution.... 1. The error only started to occur when I updated to Retrospect 7.5 (from Retrospect 7.0). This leads me to believe that something changed in 7.5 that has caused this bug. 2. The error occurs no matter which client version is installed (have tried 6.5 versions on up to 7.5 versions). 3. The error -540 always throws an "unexpected EOF" error in the /var/log/retropds.log file. 4. The "unexpected EOF" always occurs on a file that changes size on the system. By this, I mean is occurs on mail spool files (which would shrink in size if the user popped his/her mail), on PHP session files (files that would disappear if the session ended), or imap TOC files (files that would again have the opportunity to shrink). Here is what I believe to be happening ----> At the same time that retrospect is trying to backup a file, the system changes the size of the file that it is smaller than what Retrospect originally noted as the file size. For instance, Retrospect starts to backup a 3 mb mail spool file. As it is doing this, the user's e-mail client pops the mail and thus reduced the size of the spool file to something less like 1mb. Retrospect makes an attempt to continue reading this file, but fails because it reaches an EOF before it expected to reach an EOF. There is apparently no error handling (either in the client or the server, sure which) ... and this causes the backup execution to halt and move onto the next source. The odd part is that I have been experiencing this error for a very long time (even since 7.5 came out), and yet it does not seem that there has been a fix. My previous solution was to downgrade to 7.0 ... which I did for about 6 months. Unfortunately, I now have to backup my servers using 7.5. Does anyone have any clue how to fix this? I assume it would not take much for EMC Insignia to add some simple exception handling to the code to prevent this from killing the backup like it is doing.
  3. Greetings, I just found this topic by way of google search, as I am having (and have had in the past) the same problem. I get the same "error -540 (trouble creating service)" when backing up directories on my Fedora Core 4 and higher linux servers. It seems to happen in the same locations every time. I had this problem in the past. It has only started occuring when I upgraded from Retrospect 7.0 to 7.5. The only way I ever found to get around the problem was to just keep using Retrospect 7.0. Unfortunately, I was just forced to update to 7.5 .... and the problems have started to occur again. It happens no matter which version of the client I have running on my server (I tried older 6.5 and 7.0 versions ... but those gave the same result). I am quite confident that the problem directly relates to a bug in Retrospect 7.5. Has anyone discovered a way to fix this? I find it quite odd that an older version of Retrospect worked with no problems ... but this newer version is giving me nothing but a headache.
  4. I am trying to make a selector that will backup the My Documents, Favorites, and Desktop folders of all users on a Windows XP system. I tried making a selector that looks like this : folder name matches pattern Documents and Settings and folder name matches pattern My Documents or folder name matches pattern Documents and Settings and folder name matches pattern Favorites or folder name matches pattern Documents and Settings and folder name matches pattern Desktop For some reason, the above ends up matching just about every folder inside of Documents and Settings. I tried doing one with adding the windows special folders "Documents", "Favories", and "Desktop", but it also ends up selecting just about every folder in Documents and Settings for some reason. Any suggestions?