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haggis999

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Everything posted by haggis999

  1. I'm using Retrospect Professional 12, running under Windows 10. One of the disk backup sets on my NAS needs to be given an allocation of more space. When I open the Properties box for the one and only member of this backup set, I am allowed to set a new size limit in either GB or a percentage of the available space. However, when I exit and then reopen that dialogue box, the size limits revert to the previous settings. The free space on this NAS is far more than the increase I am trying to make to the backup set. How do I fix this?
  2. Retrospect has a mind of its own. I have changed nothing since yesterday's 'Catalog File is locked' error, but today's backup worked just fine.
  3. Yes, the new drive has been running for several days. The size of 'Backup Set NAS1.rbc' is 527,579 KB. The properties box for that backup set tells me that it is using 1,440.8 GB for 619,113 files. Copying the RBC file to my C drive and then copying it back again to my G drive made no difference to those properties. It also failed to fix the locked catalogue issue. There was a grooming event shortly after this backup started working again a few days ago, which erased around 118 GB from the backup, so file count issues seem very unlikely. I opened up the Secret Preferences and wound up the debug logging setting for Backup Sets and Catalog Files to 99. However, this setting was rejected and it was automatically set to 7 instead. I then attempted once again to run the backup job. It failed almost immediately, just like before. The only differences in the log file were the top 2 lines shown below. ArcPro::DbExportToXML: no volRef returned for 1-Backup Set X ArcPro::DbExportToXML: no volRef returned for 1-Dell 7500 Backup Y + Normal backup using MyDocsBackupToNAS at 09/07/2019 22:30 Can't add to Backup Set Backup Set NAS1, the Catalog File is locked 09/07/2019 22:30:16: Execution incomplete
  4. Hi David, The last time I paid for an upgrade purely in the hope that it would fix a long-standing bug, it proved to be a waste of money. I'd be happy to pay for v15.5 if I felt more confident that it was going to fix my current problem, but a bug fix for cloud backup does not immediately appear relevant to my situation. That KB article is all about issues with troubleshooting email notifications and that's something that has never ever been a problem for me.
  5. Sadly, the problem did not stay fixed for very long. Once again, I am getting the following emailed warning from Retrospect. This backup job worked fine the previous day and I had made no changes of any kind. From Retrospect: Script "MyDocsBackupToNAS" failed during automatic execution, error -1017 (insufficient permissions). Please launch Retrospect and check the log for details. The log doesn't repeat that reference to error -1017. It simply reads as follows. Can't add to Backup Set Backup Set NAS1, the Catalog File is locked 07/07/2019 13:00:02: Execution incomplete.
  6. I share your pragmatic attitude to such situations. While it would be nice to know why that fixed the problem, my only real concern is that it stays fixed! The space on my primary NAS is indeed getting a bit tight and I plan to add a fourth disk to my Synology Hybrid RAID array in the near future. If there has been a drop in performance it hasn't been obvious.
  7. Hi Nigel, Thanks for the useful explanation of how chkdsk differs from S.M.A.R.T. I copied all the files from the G disk that displayed S.M.A.R.T. errors in CrystalDiskInfo to my new disk and modified the drive letters so that this new disk is now the G drive. Sadly, this made no difference to my problematic Backup Set NAS1. Retrospect still told me that the catalogue was locked. However, your suggestion to copy the catalogue file to my C drive (and redefining the Backup Set accordingly) eliminated that problem and the associated backup job completed without error. I then recopied the modified catalogue file back to the G drive and ran my backup again from there (after ensuring that at least one file had changed). This also worked without error, so it looks like my problem may have been resolved. I'm very grateful for your assistance on this, though I'm not quite sure how copying the catalogue was enough to unlock it.
  8. I have now downloaded a free tool called CrystalDiskInfo, which provides S.M.A.R.T. analysis of internal drives. This gives a health rating of 'BAD' for my G drive, mainly due to a Reallocated Sector Count of 3 (it also places a warning flag on the figures for Current Pending Sector Count and Uncorrectable Sector Count). It therefore seems odd that chkdsk claims there are zero bad sectors. Since I am also getting low on space, that has prompted me to order a new and larger disk.
  9. I think running chkdsk via a command prompt is just the same as running Properties > Tools >Error checking for the relevant drive (which is what I did originally). The results were the same: Windows has scanned the file system and found no problems. No further action is required. 976759807 KB total disk space. 945051668 KB in 323994 files. 173624 KB in 30000 indexes. 0 KB in bad sectors. 639471 KB in use by the system. 65536 KB occupied by the log file. 30895044 KB available on disk. 4096 bytes in each allocation unit. 244189951 total allocation units on disk. 7723761 allocation units available on disk.
  10. Both problems occurred at about the same time and I had already speculated that a Windows update might have been the cause, but my PC is still running version 1809 of Windows 10 Pro, which I think has been the case for some time. I'm not quite sure what disk checking utility you mean by 'surface scan'. Are you referring to chkdsk /scan?
  11. Earlier in this thread, I stated that "My Retrospect security preferences are set to run as the logged-in user. My normal user login has full control over the relevant catalogue file." I have just saved a Wordpad document in the Retrospect catalogue folder, closed and reopened Wordpad and was able to successfully save changes to that document, so normal access to that folder on my G drive does not seem to be a problem. However, a couple of very old apps (AutoCAD 2000i and Quicken XG 2004) recently started to have problems writing to my G drive. I've run the normal Windows disk checks, but no faults were found.
  12. The G drive is simply one of the three internal disks installed in my PC.
  13. I have a folder called 'Retrospect Catalog Files' under My Documents, which is stored on the G drive of my PC.
  14. My attempt to repair the catalogue failed with a -1017 error, so I did my best to follow the above-mentioned troubleshooting process. Both my PC and the relevant Synology NAS have been rebooted Retrospect has been started manually after stopping a couple of RS processes in Task Manager As an initial test, I ran a restore of a single file from the affected Backup Set (called 'Backup Set NAS1'). This restore was successful. Backup Set NAS1 is only used to back up files stored on my PC. The Synology DSM interface tells me that the NAS has 143.5GB of free space. This NAS is used for one other Backup Set (for Outlook emails) and a daily digital image duplication task. The PC hard disk that holds all my RS catalogue files has 30GB of free space RS itself is stored on my C drive, which has 62.1GB of free space The Members tab of the Properties box for Backup Set NAS1 shows that it is currently using 1,562.0GB with 8.7GB free space. I opened the Properties box for that member and increased the max size of the member to 1,580GB and clicked OK. This then showed that there was now 26.7GB free space. After closing and reopening the Properties box for Backup Set NAS1, the sizes had reverted to the previous settings and once again there was only 8.7GB free space As mentioned in a previous post, the Add button on the Members tab for Backup Set NAS1 is greyed out I initiated the MyDocsBackupToNAS job that has been failing (after limiting the scope of the backup, in light of the limited free space), but it failed almost immediately with the Operations Log listing the error "Can't add to Backup Set Backup Set NAS1, the Catalog File is locked. Execution incomplete." I then tried once again to run a Repair Catalog process, using the Recreate from disks option. The selected disk source folder was 1-Backup Set NAS1 and I took the option to recreate the catalogue file under the original name. This instantly failed with the error "Couldn't create Backup Set Backup Set NAS1, error -1017 (insufficient permissions)."
  15. I'm still using version 12.6.1.101, as the new features provided by later updates are not of any interest to me. I have previously paid for an update in the hope that long standing bugs would have been fixed, but that assumption proved to be wrong, so I'm not rushing to get 15.6. I have not yet had time to attempt your troubleshooting recommendations (for which I am very grateful), as I have been busy sorting out a new router. However, I do remember fixing problems in the past by rebuilding a catalogue, so that might be my first port of call.
  16. I've not knowingly changed anything, but Retrospect is now letting me increase the size of the existing member of this backup set. However, when I try running the associated daily backup script that was created years ago, I now get a 'Catalog file is locked error'. My Retrospect security preferences are set to run as the logged-in user. My normal user login has full control over the relevant catalogue file. Retrospect can sometimes be a very frustrating program...
  17. Hi Nigel, 'Skip this member' is not checked. The current size of the existing member is 1,562 GB. I can't add another member because the Add button is greyed out.
  18. haggis999

    Confusing message during rebuild catalog

    When making my sixth successive password reset, so as to let me log in and make this post, I noticed a 'Contact Us' link on the reset request page. I have now sent a message about the rejection of valid passwords to what I assume is intergalactic HQ for the Retrospect website. I chose to split my primary regular backups into three separate Backup Sets (documents, email and photos). Rightly or wrongly, I have never had more than one Backup Set for each of these tasks, so I have no earlier versions to access. The one that is causing the current difficulties is my documents backup, which is configured to use the default Retrospect grooming process. Are these unretrievable files with the red dot icons the ones that have been erased by the grooming process?
  19. A scripted backup job today failed, with the following information being provided in the log file. Grooming Backup Set Backup Set NAS1, optimizing for performance... [*] ---grxLogFlush: can't record updated databytes for fdex 4,942 (AA004942.rdb), error -1101 (file/directory not found) Groomed 21.4 MB from Backup Set Backup Set NAS1. Grooming Backup Set Backup Set NAS1 failed, error -1101 (file/directory not found) You must recreate the Backup Set's Catalog File. See the Retrospect User's Guide or online help for details on recreating Catalog Files. I've no idea what the grxLogFlush reference means, but I went ahead and initiated a Tools/Repair Catalog/Recreate from disks operation. This thres up the following message. There is already a known Backup Set named Backup Set NAS1. Recreate a new catalog File anyway, forgetting the existing one? What exactly does this message mean? I find it very confusing. Given that I selected Backup Set NAS1 from the list presented by Retrospect, it seems a bit ridiculous to warn me that it already exists! Is there some risk that I will erase the current version of this backup set if I proceed?
  20. haggis999

    Confusing message during rebuild catalog

    For the fifth time, I was forced to reset my forum password in order to make this post. I have tried to initiate a restore from the backup set and took the option to Add Snapshot. This then displayed a list of 32 snapshots, ranging in date from Feb 2014 to today's date (14 Jan 2019). However, they all have a red dot in their icon and the Retrieve button is greyed out no matter which snapshot is selected. That doesn't look good. Where do I go from here?
  21. haggis999

    Confusing message during rebuild catalog

    Hi David, Our posts crossed in cyberspace. I will check out the Immediate Operations/Restore section of my User Guide in more detail, though I actually only want to update the backup set, rather than carrying out any restore.
  22. haggis999

    Confusing message during rebuild catalog

    For the fourth consecutive occasion today, I was forced to reset my password before I could log in to the forum! Apologies for not making it clear that I was using Retrospect Professional V12.6.1.101 for Windows. I have searched for Add Snapshot in the V12 Windows User Guide. There is no separate section with that name, though those words appear in the following sections. At first glance, none of these seem relevant. Immediate Operations/Restore Immediate Operations/Transfer Snapshots Automated Operations/Scripted Restore Automated Operations/Scripted Snapshot Transfer The word Retrieve appears all over the place in the User Guide. I haven't yet had time to check them all out.
  23. haggis999

    Confusing message during rebuild catalog

    I am also having problems with this forum. Earlier today, when I wanted to raise this thread, it wouldn't let me log in with the password I had previously stored in my password manager. I duly reset the password, but after a period of inactivity I was automatically logged out. When I tried to log in again, it refused to accept my new password. After yet another password reset (using the same password as before) and after another automatically logging out, the forum once again refused to accept the correct password. What is going on here? Before anyone asks, my Caps Lock key has been off throughout this period.
  24. haggis999

    Confusing message during rebuild catalog

    My catalogue rebuild completed successfully, but with a warning that a couple of rdb files had been skipped due to containing zero databytes. I was also given this warning: After a Catalog rebuild, only the most recent backups for each source are stored in the Catalog. Older backups can be added by going to the Backup Sets' view Backups tab and clicking Retrieve. Despite several searches, I have failed to find this Retrieve option. Where is it located?
  25. haggis999

    Confusing message during rebuild catalog

    Hi Lennart, Because that message contained a strange warning about the existence of a backup set I had only just selected, I was being extremely wary about whether I could trust the remaining words of that message to mean what I thought they meant. Thanks for your reassurance that it was safe to proceed. My catalogue is now being rebuilt. I suspect that the message was simply trying to warn me that if I wished to keep a copy of the old catalogue file, then now was the time to give it another name. However, I found it confusing that the first sentence made a reference to the backup set itself rather than its catalogue file. IMHO, that message should be rewritten to make its meaning clearer, but I'm not holding my breath on that one. David
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