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haggis999

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About haggis999

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  1. haggis999

    Confusing message during rebuild catalog

    When making my sixth successive password reset, so as to let me log in and make this post, I noticed a 'Contact Us' link on the reset request page. I have now sent a message about the rejection of valid passwords to what I assume is intergalactic HQ for the Retrospect website. I chose to split my primary regular backups into three separate Backup Sets (documents, email and photos). Rightly or wrongly, I have never had more than one Backup Set for each of these tasks, so I have no earlier versions to access. The one that is causing the current difficulties is my documents backup, which is configured to use the default Retrospect grooming process. Are these unretrievable files with the red dot icons the ones that have been erased by the grooming process?
  2. haggis999

    Confusing message during rebuild catalog

    For the fifth time, I was forced to reset my forum password in order to make this post. I have tried to initiate a restore from the backup set and took the option to Add Snapshot. This then displayed a list of 32 snapshots, ranging in date from Feb 2014 to today's date (14 Jan 2019). However, they all have a red dot in their icon and the Retrieve button is greyed out no matter which snapshot is selected. That doesn't look good. Where do I go from here?
  3. haggis999

    Confusing message during rebuild catalog

    Hi David, Our posts crossed in cyberspace. I will check out the Immediate Operations/Restore section of my User Guide in more detail, though I actually only want to update the backup set, rather than carrying out any restore.
  4. haggis999

    Confusing message during rebuild catalog

    For the fourth consecutive occasion today, I was forced to reset my password before I could log in to the forum! Apologies for not making it clear that I was using Retrospect Professional V12.6.1.101 for Windows. I have searched for Add Snapshot in the V12 Windows User Guide. There is no separate section with that name, though those words appear in the following sections. At first glance, none of these seem relevant. Immediate Operations/Restore Immediate Operations/Transfer Snapshots Automated Operations/Scripted Restore Automated Operations/Scripted Snapshot Transfer The word Retrieve appears all over the place in the User Guide. I haven't yet had time to check them all out.
  5. haggis999

    Confusing message during rebuild catalog

    I am also having problems with this forum. Earlier today, when I wanted to raise this thread, it wouldn't let me log in with the password I had previously stored in my password manager. I duly reset the password, but after a period of inactivity I was automatically logged out. When I tried to log in again, it refused to accept my new password. After yet another password reset (using the same password as before) and after another automatically logging out, the forum once again refused to accept the correct password. What is going on here? Before anyone asks, my Caps Lock key has been off throughout this period.
  6. haggis999

    Confusing message during rebuild catalog

    My catalogue rebuild completed successfully, but with a warning that a couple of rdb files had been skipped due to containing zero databytes. I was also given this warning: After a Catalog rebuild, only the most recent backups for each source are stored in the Catalog. Older backups can be added by going to the Backup Sets' view Backups tab and clicking Retrieve. Despite several searches, I have failed to find this Retrieve option. Where is it located?
  7. haggis999

    Confusing message during rebuild catalog

    Hi Lennart, Because that message contained a strange warning about the existence of a backup set I had only just selected, I was being extremely wary about whether I could trust the remaining words of that message to mean what I thought they meant. Thanks for your reassurance that it was safe to proceed. My catalogue is now being rebuilt. I suspect that the message was simply trying to warn me that if I wished to keep a copy of the old catalogue file, then now was the time to give it another name. However, I found it confusing that the first sentence made a reference to the backup set itself rather than its catalogue file. IMHO, that message should be rewritten to make its meaning clearer, but I'm not holding my breath on that one. David
  8. A scripted backup job today failed, with the following information being provided in the log file. Grooming Backup Set Backup Set NAS1, optimizing for performance... [*] ---grxLogFlush: can't record updated databytes for fdex 4,942 (AA004942.rdb), error -1101 (file/directory not found) Groomed 21.4 MB from Backup Set Backup Set NAS1. Grooming Backup Set Backup Set NAS1 failed, error -1101 (file/directory not found) You must recreate the Backup Set's Catalog File. See the Retrospect User's Guide or online help for details on recreating Catalog Files. I've no idea what the grxLogFlush reference means, but I went ahead and initiated a Tools/Repair Catalog/Recreate from disks operation. This thres up the following message. There is already a known Backup Set named Backup Set NAS1. Recreate a new catalog File anyway, forgetting the existing one? What exactly does this message mean? I find it very confusing. Given that I selected Backup Set NAS1 from the list presented by Retrospect, it seems a bit ridiculous to warn me that it already exists! Is there some risk that I will erase the current version of this backup set if I proceed?
  9. Thanks for that information. I have exactly the same errors in my retroISA_log.utx file. I will just live with this problem for the time being, as I can't yet justify the expense of upgrading. It's been quite some time since a new version included features of any interest to me.
  10. I spoke too soon. Today's scheduled backup job for My Documents has once again generated a log containing the warning "Unable to use Instant Scan for My Documents on MyData1 (G:)". The RetroISAScans folder contains three .DAT files, two of which were overwritten by today's new scan. The smallest one (23kb) still carries yesterday's date. What might be causing this behaviour?
  11. That link prompted me to check my C:\ProgramData\RetroISA\RetroISAScans folder. It was empty, which suggested that Instant Scan has never previously worked for me, even though the RetroInstantScanService was running. However, stopping and restarting that service did the trick. Running one of my scripted backup tasks caused the first scan to take place of the My Documents folder and running it again used this scan info to shorten the backup process. Many thanks for pointing me in the right direction ?
  12. Instant Scan is enabled in the Preferences for my installation of Retrospect 12.6.1.101, but I have only just noticed that the logs for my scheduled backup jobs have contained the warning "Unable to use Instant Scan for My Documents on MyData1 (G:)" for well over a year (I really must need new glasses). G: is a local NTFS drive on the same Windows 10 PC as Retrospect. How do I fix this?
  13. haggis999

    Retrospect Launcher service not working

    I've never heard the term 'home lab' before, but a Google search provided some enlightenment from a variety of USA-based sources. Here in the UK, we think of 'laboratories' as places where research chemists in white coats carry out their experiments. We would not normally use that word for a computer room. For Brits, any reference to a 'lab' usually means a labrador dog! When I get some time, I might try experimenting with Synology's Active Directory Server package. I don't have any obvious need for multiple user accounts with varying privileges, but perhaps it provides a way to get around the restrictions mentioned by Scillonian and could thus make my Retrospect Launcher service work more reliably.
  14. haggis999

    Retrospect Launcher service not working

    I'm guessing that your reference to AD means a Microsoft Active Directory. If so, then that certainly makes your environment a little different from mine. I'm just a home-based user with my own private local network. If you are using Active Directory, I assume it means you are running under Windows Server. As Scillonian pointed out above on 1 June, Windows Server will tolerate a user instance to access a network resource with more than one set of credentials at any one time. That is not the case for my consumer version of Windows 10, and this is the limitation that I strongly suspect lies behind the rather unreliable behaviour of the Retrospect Launcher Service. Most of the time it works, but I still get the -1017 error about every week or so.
  15. haggis999

    Retrospect Launcher service not working

    I suspect that this may be the cause of a new error I hit after attempting to dispense with using the Retrospect Launcher Service. After launching a non-UAC prompting version of Retrospect via the Windows Start-up folder, as previously described, and turning off the Launcher Service, I found that the Retrospect duplication script that is triggered first every day could not gain access to any network resources. Even when I tried to manually update the destination, I got -1016 errors. The Knowledgebase article that covers the similar -1017 error is over 6 years old and did not provide any useful assistance. However, I'm struggling to think of why any user other than my own normal Windows account is involved in this scenario. In the meantime, I have turned the Launcher Service back on and that duplication script ran OK this morning.
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