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bmclachlan

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About bmclachlan

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  1. bmclachlan

    Retrospect 7.6 & Windows 7

    this occasionally happens to me and the easiest way to get rid of the "blue box" is to go into task manager, Services, and then locate the service called RetroLauncher. Highlight that and then right-click to Stop Service. Now go back to the Retrospect icon on your desktop and start it as usual and it should boot into the normal activity monitor screen.
  2. bmclachlan

    R+etrospec 7.7 - Same issue

    Further to this issue, the client application error log reports a VSS error at the time of the backup. The VSS error log states that the error is typically due to the requestor app not allowing the callback service access to the app.
  3. bmclachlan

    R+etrospec 7.7 - Same issue

    thanks Andrew. The client has 90 GB of free space on the C drive so something else must be happening.
  4. bmclachlan

    R+etrospec 7.7 - Same issue

    I am again using 7.7 after an unusual issue with 7.6. W+hen I first upgraded to 7.7 when it became available I also received this error with 7,7 - Insufficient storage space available. Here is the log: + Normal backup using Tablet M700 APR 20 at 9/13/2010 10:00 PM To Backup Set Tablet M700 Apr 20... T-8: VssWSnapVolume: DoSnapshotSet failed, winerr -2147212513, error -3045 Can't use Open File Backup option for Bill on M700, error -3045 ( there is insufficient storage space to complete the operation) - 9/13/2010 10:00:15 PM: Copying Bill on M700 9/13/2010 10:04:20 PM: Snapshot stored, 11.7 MB 9/13/2010 10:04:29 PM: Comparing Bill on M700 9/13/2010 10:05:17 PM: Execution completed successfully Completed: 188 files, 522.7 MB Performance: 287.6 MB/minute (183.3 copy, 667.1 compare) Duration: 00:05:01 (00:01:22 idle/loading/preparing) There is more than 150 GB available on the storage device. Why does this error occur? R was attempting to backup up a Win 7 Ultimate 64 bit client. R runs on a Win 7 Pro PC.
  5. bmclachlan

    No Open file Backup with 7.7

    Thanks Robin. I will run the test shortly. Can you please help me understand the error message? When Windows [on the machine containing Retrospect] is reporting lack of disk space -- error 3045, is it referring to that machine? Or is it being provided an error message from the client or the device containing the backup files?
  6. bmclachlan

    No Open file Backup with 7.7

    Robin - Only 'user' of the client containing data files is being backed up. This is where there is a possibility of 'open' files. No other volume of the client would necessarily have open files. Did you see my question above re: insufficient space? Why doesn't this happen with Retrospect 7.6.123?
  7. bmclachlan

    No Open file Backup with 7.7

    Robin - further to the above, I re-installed 7.7.325 with the driver update 7.7.102 and ran the script for the Win 7 Ultimate (64 bit) laptop. As before, many errors were reported on the Retrospect log (see R log 2 attachment). The only error in the Windows event viewer (on the server containing Retrospect) was error 3045 (see R log attachment). For my clarification, when windows reports insufficient space, is it reporting about the client, the server containing Retrospect, or the back-up HD)?
  8. bmclachlan

    No Open file Backup with 7.7

    Robin-what I can't understand is that Retrospect 7.6.123 does not produce this or any error and successfully performs a backup of this particular client with no problems. On the source machine, that containing Retrospect, there are errors in the event log. For example, there is a error 3045 (can't use open file backup due to insufficient space) and Activation context generation failed for "C:\Program Files\Retrospect\Retrospect 7.7\retroex2k7.exe".Error in manifest or policy file "C:\Program Files\Retrospect\Retrospect 7.7\Microsoft.VC80.CRT.MANIFEST" on line 4. Component identity found in manifest does not match the identity of the component requested. Reference is Microsoft.VC80.CRT, processorArchitecture ="amd64",publicKeyToken ="1fc8b3b9a1e18e3b",type ="win32",version= "8.0.50727.4053". Definition is Microsoft.VC80.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.4053". Please use sxstrace.exe for detailed diagnosis.
  9. bmclachlan

    No Open file Backup with 7.7

    Robin - as per the above post there is over 300 gb of free space on the backup server.
  10. bmclachlan

    No Open file Backup with 7.7

    Robin - Any thoughts?
  11. bmclachlan

    No Open file Backup with 7.7

    It is basically error 3045 - Can't perform open file backup due to insufficient space. See the attached log. The client has over 80 GB of free disk space, the backup location has over 300 GB or free space, and the PC containing the catalog files has over 12 GB of free space. The client is a Win 7 Ultimate 64 bit machine. Retrospect resides on a Win 7 Professional 32 but PC. Please remember that there IS NO problem with open file backup on Retrospect 7.6.123.
  12. bmclachlan

    No Open file Backup with 7.7

    Since the previous post which goes back to last year got lost in the mix, I wanted to ask again why 7.7.325 still cannot backup a Windows 7 Ultimate client without failing because of not being able to run open file backup. Retrospect 7.6.123 has no problem running a backup of this client, but according to EMC tech service, will not properly backup a Windows 7 64 bit registry.
  13. bmclachlan

    Version 7.7 locked range conflict on pst file

    Robin - anymore ideas? Why would this be happening on 7.7.325 and not on 7.6.123? Retrospect runs on a windows 7 32-bit machine with 12+ GB free HD where the client is a windows 7 Ultimate 64-bit laptop with 80+ GB free HD.
  14. bmclachlan

    Version 7.7 locked range conflict on pst file

    Not sure this has anything to do with my particular issue. In Windows 7, the system restore module does not indicate any thing other than restore points that the user can select to restore the computer to an earlier time.
  15. bmclachlan

    Version 7.7 locked range conflict on pst file

    Robin - I forgot to answer - the source disk has 80 GB free.
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