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rhwalker

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Everything posted by rhwalker

  1. /Library/Application Support/Retrospect/config80.dat /Library/Application Support/Retrospect/config80.bak It's a good idea to save copies of these away periodically, because, in its current semi-stable state, Retrospect 8 can corrupt these files. We hope that this will improve. Also, if you have a Retrospect backup of your boot volume, if these files become corrupted or missing, you can do a minimal configure (license information, etc.), then use that minimal configuration to bootstrap yourself up and restore the files from a Retrospect backup. Russ
  2. rhwalker

    Retrospect sold to Roxio...

    Of course, Robin's given you the definitive answer. However, if you simply want to know when updates have been released, and other important information, you might want to subscribe to the retro-talk email list. It's rather low bandwidth, and has fewer novices than these forums. Can save you time. Link is here: Retrospect Mailing Lists Russ
  3. rhwalker

    Starting App for the First Time

    The iPhone app is a stripped down Retrospect console. Think Retrospect console. The Retrospect engine thinks that the iPhone app is a Retrospect console. There are three components to the Retrospect suite: (1) Retrospect engine - does all the work. This is "Retrospect" proper. (2) Retrospect console - the GUI interface, chats with the engine to cause things to happen and to show results and status over the GUI interface. (3) Retrospect client - runs on LAN machines, chats with Retrospect engine to back up the client machine. The "server" will be the machine on which Retrospect engine is installed. The password is one that you set up when you installed Retrospect. It may be different from the admin password that you set up for the server itself. See page 17 of the Retrospect 8 Getting Started Guide. The client chats with the engine over port 497 (UDP and TCP), and the engine uses multicast and broadcast to do client discovery. The console (and iPhone app) chats with the engine over port 22024. Make sure that you aren't blocking that port. If you don't know what they are, then you are up the creek without a paddle. Russ
  4. Right now, Retrospect 8.1 is unable to read backup sets made with earlier versions of Retrospect. So, yes, it's a problem now. Assuming that Retrospect 8.x, at some point in the future, becomes able to read backup sets created by earlier versions, then, hopefully, it should also be able to recreate the catalogs, if necessary, from the tapes. Having the catalogs (Retrospect's database index into the backup set) is a necessary prerequisite for being able to restore from a backup set. It's simply a time-saver to have the catalogs available so that you don't have to waste hours (or even days) recreating a catalog from a backup set (now renamed to use the term "media set") before doing a restore. Note, however, that past versions of Retrospect (e.g., Retrospect 5.x and 6.x), in order to read backups made with earlier versions of Retrospect (e.g., Retrospect 2.x and 4.x), had to recreate the catalogs for those backup sets into a format that the later version could use. See, e.g.: Retrospect 6.1 for Macintosh Read Me This can take a long time depending on the number of members in the backup set and volume of data in each member. Been there, done that, many times with several version changes of Retrospect. More correctly, Retrospect 8.x cannot at present read any backup sets made with earlier versions of Retrospect. It is rumored that Retrospect 8.2, to be released for beta testing later this quarter century and hopefully "real soon, now", and to be "released" some time after the beta testing is concluded, will be able to read backup sets made with earlier versions of Retrospect. There has been no word on whether the catalogs will have to be rebuilt from scratch. Note also that you only say you were using some unspecified version of Retrospect 6.x. The backup set format changed with Retrospect 6.1. See, e.g.: Retrospect 6.1 for Macintosh Read Me Note also that it's possible that the beta, though believed and expected by the Retrospect programmers and Retrospect support group to be able to read backup sets made by earlier versions of Retrospect, may have a bug that prevents restoration from your specific tapes. It may also be that Retrospect 8.2 beta can read from Retrospect 6.1.x backup set tapes but not from Retrospect 6.0.x backup set tapes. I suggest that you participate in the Retrospect 8.2 beta testing, when that time arrives, to ensure that the released product can handle your tapes that were made with older versions of Retrospect. Wait until the release of Retrospect 8.2 beta, test then. It's not worth wasting your time until then. Just my opinion. Russ
  5. There is a timeout setting in the hidden preferences (hold down option key when clicking the Special > Preferences button), selection for Client. A value of "0" disables. But I don't think this is your problem. We only use tapes with Retrospect, so I've never seen this. There's also a "media timeout" setting (Special > Preferences), Media Request selection, but I don't think this is your problem either. Don't count on this ever being fixed. Retrospect 6.x is end-of-life. Russ
  6. It appears that you have a misunderstanding of these forums. These forums are user-to-user support, and are not the way to contact Retrospect support. Here is a link to the Retrospect Forum Rules: Retrospect Forum Rules The relevant portion is: I suggest that you contact Retrospect support and submit a bug report that includes a copy of the problem mailbox (before you removed the problem data). If you can't provide a copy of that to Retrospect support, there really doesn't seem any way that the programmers will be able to track down and eliminate this apparent bug. We are just Retrospect users like you are, without access to the code. There's no way that any of us other forum users will be able to address this bug. You seem to have found a workaround, which is what you will have to keep using until you submit the problem data to the Retrospect support group and the programmers are able to figure out what the problem is. You may not be aware that the Retrospect group was recently sold to Roxio (Sonic Solutions) a few weeks ago, and support is in transition from EMC to Roxio. Here's a link to a recent post in these forums with interim contact information for a direct line to the support group during the transition: Contact information for Retrospect support during transition to Roxio I hope this clears up your misunderstanding about these forums and points you in the right direction so that this can be fixed. Russ
  7. Have you tried running the console on a different computer, and having it talk to the Retrospect engine on the xServe? Russ
  8. It's possible that you have filesystem corruption. I suggest that you use Disk Utility (booted from the Apple install DVD so that the startup volume can be fixed) to check (and repair, if needed) your filesystem. Russ
  9. Whatever. There was/is no FTP backup support in Windows Retrospect, and there hasn't been for the Mac Retrospect for a year and a half.
  10. No, you misunderstood what you were told. While the "backup to remote volume" feature present in earlier versions of Retrospect for Macintosh, f/k/a/ FTP backups, is expected to return in some form in the future, this has nothing to do with Retrospect client. See Retrospect twitter re remote backup destinations Russ
  11. Also would be nice if the next Retrospect Mac client release included an uninstaller, currently only available in an obscure thread in the Retrospect Windows forum. Release Notes for the Client would be a helpful improvement, too. Russ
  12. rhwalker

    Tape backup cross platform

    There's a chance you can, but I've never tried. The media set (f/k/a/ backup set) format for Retrospect 8 for Mac was changed to be Intel native (little endian) for just this reason. See: Changes in Retrospect 8.0 from 6.1 for Macintosh This is one reason the Retrospect 8 engine on PowerPC (big endian) performs so poorly - it spends all of its time byte-swapping to/from the new Intel format. Admittedly, it doesn't say that Retrospect 7.7 for Windows can read Retrospect 8 for Mac media (backup) sets, and I haven't seen an official statement one way or the other. The "holy grail" for Retrospect users will occur when the code bases are truly merged and become truly cross-platform. Russ
  13. rhwalker

    New Install -- No Backups Run

    I'm sure that all of this will be fixed now that the Retrospect group has been acquired by Roxio / Sonic Solutions. We can hope. Russ
  14. rhwalker

    New Install -- No Backups Run

    Whatever. I'm not going to argue with you. The point of these user-to-user forums is to solve problems that people are having with the product, and I think we are past that point on this case because your problem is solved. Russ
  15. rhwalker

    New Install -- No Backups Run

    The same licensing information language is given on the Data Sheet for the product: Retrospect 8 Data Sheet I guess you just overlooked that key information. Again, I agree that a better error message / diagnostic is needed to indicate that the failure is due to licensing restrictions, and perhaps the installer should do a check as well. Your basic disagreement, though, seems to be that the licensing model requires a server license if Mac OS X Server is involved. That's a product decision that none of us control. If the price point, combined with capabilities, doesn't compare with competitive products, the alternative is to vote with your wallet. Russ
  16. rhwalker

    New Install -- No Backups Run

    Unclear what you mean here by "Xserve on the mini". The xServe is a rack-mounted hardware platform - got one in the next room. If you are talking about the OS running on the Mini (Mac OS X Server vs. Mac OS X non-server), Mac OS X Server is optimized for performance, and has other goodies remote server admin, mail server, etc. If your Mac OS X non-server performance is adequate, and if you don't care about common permissions management (Open Directory, LDAP, etc.), you will be OK. Russ
  17. rhwalker

    New Install -- No Backups Run

    Well, a trial license would answer that question. The Retrospect licensing model is what it is, and I just accept it. For our situation of a single xServe with Retrospect and a bunch of LAN clients, it's reasonable. As long as Retrospect engine is not running on a Mac OS Server machine, and as long as Retrospect Client is not running on a Mac OS Server machine, yes, that will "work" for some definitions of "work". The problem that Retrospect client solves in such a situation, rather than having Retrospect engine access the network-mounted shares, is that network-mounted shares have access (permissions) issues, and may not present the same files (or permissions, depending on ACLs, etc.) that Retrospect client sees. Retrospect client runs setuid root on the client machine, so that it can access all files and get all the metadata correct. If that's not an issue in your situation, then network-mounted volumes may "work" for you. Russ
  18. rhwalker

    Busy status on a source.

    Well, that's a problem. Beginning with, I believe, Retrospect Client 6.3.x, things had different names and parts, and used a different installer. I'm not sure you uninstalled all the parts of the 6.1.x clients. The install/uninstall process, shall we say, leaves much to be desired. You have to uninstall using the uninstaller for the version of the Client that you installed, then install the new one. See this recent thread here for details: Client install / uninstall issues (that link jumps to the middle of the thread, read that post and the following one). Russ
  19. rhwalker

    New Install -- No Backups Run

    That would have been useful information in your initial problem statement. If you review the product blurb at New! EMC® (sic) Retrospect® for Mac 8, you would see the following: Your configuration does not match the licensing restrictions for Retrospect 8 Desktop 3 User. The licensing model is that the machine on which Retrospect engine runs is considered a "server", regardless of whether Mac OS X Server is running on that computer, and all other machines running Mac OS X Server are considered "servers". I agree with you that there should be some sort of a diagnostic error message during the install, but there is not. This issue has confused others before, too. I believe that the installed program is the same in all cases. It's simply a licensing issue that is checked at run time using the license code that you enter during installation. Russ
  20. I think that Dell expects the "recovery" and "OEM" partitions to exist and contain certain stuff. Never restored a Dell disk, myself, but I have built one from scratch from the install CDs with a drive replacement. Have you tried using the Dell install CDs to build the disk and its volumes, then overwrite the OS partition with a Retrospect restore? (regardless of the disk size). Russ
  21. rhwalker

    Busy status on a source.

    It usually means that the client thinks it is talking to a Retrospect server (your previously-crashed process). You don't say which version of the Retrospect client you are using. The older clients used to have a lockfile that could be deleted (I forget the name of it, and I can't seem to find that information in the knowledgebase right now). There have never been any release notes on the newer client versions. Have you tried rebooting the "busy" clients? That used to be another way of clearing the lockfile. Russ
  22. rhwalker

    New Install -- No Backups Run

    I'm sorry that you are frustrated, but these truly are user-to-user support forums. We are just Retrospect users like you are. If you read page 246 of the User Guide, which you cited, you will see that it mentions that these are "user forums". Here is a link to the Forum Rules: Retrospect Forum Rules / Terms of Use which state, in pertinent part: The Retrospect group was just sold two weeks ago to Roxio / Sonic Solutions. I suspect that there is a bit of upheaval going on as the telephone numbers, personnel, etc., change. I would try to answer your question but I don't have your particular configuration. That's why I provided the support contact link. Russ
  23. rhwalker

    New Install -- No Backups Run

    Contact Retrospect support These forums are user-to-user support, and are not the way to contact official Retrospect support.
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