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HawkInOz

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About HawkInOz

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  1. HawkInOz

    Upgrade Retrospect Desktop to version 12

    I, too, get repeated -1101 errors using 11.5. The most irritating thing about it is that the locations referenced are in my Excluded list in the script. I just went through the script again today and deleted the multiple exclusions I have created that should each have eliminated any attempt to backup the location in question and re-created every one of them. But I'm sure the -1101 errors will persist. I've paid for Retrospect Professional 7.0 and four upgrades/full versions over the years to 11.5, but am getting irritated with the minor pay-for-it upgrades that really should be free upgrades to long-time users of the product. And the policy of including bug-fixes only in the next please-pay-again version doesn't seem fair to those who have already shelled out plenty trying to stay current and/or get the product working properly with the latest OS or technology. Version 12 came out just under 1 year after my last payment was made, but I didn't pay double for the 'maintenance' piece, so I won't be upgrading.
  2. When will the PDF be updated? Currently, the link provided in the 11.5 Installer points to the old 11.0 file. Thank you!
  3. I am currently using "Retrospect for Windows 8.5.0.136 Professional" on Windows 7 Ultimate 64-bit, and have just purchased a license for Retrospect 10.5 Desktop for Windows and downloaded "Retrospect for Windows 10.5.0.110" and "Retrospect Client for Windows 10.5.0.110" directly from the Retrospect web site. I'd like to know if the "Upgrading Retrospect" KB located here is still 100% accurate: www. retrospect. com/ en/ support/ kb/ upgrading-retrospect. If not, I would like to know the current best practices for retaining all of my current backup environment settings (scripts, clients, backup sets, and execution history) with the new version. As a long-time IT professional, I know that clean installs after uninstalls of all old versions tend to be the better choice whenever possible, but the instructions imply that an upgrade might actually be best. Moving from a 32-bit application to a 64-bit application may make that a true statement since the installation path will be different, but I'd still like to know what is recommended for my current upgrade path. I'm upgrading now because it is my intention to upgrade the workstation where the main program resides to Windows 10 shortly, followed by all of the Windows 7 clients that I am backing up. Any assistance or opinions regarding this topic are greatly appreciated. Thank you!
  4. HawkInOz

    E-mail Notification Not Working in 8.1

    Any hint of when the next scheduled release might be available?
  5. HawkInOz

    E-mail Notification Not Working in 8.1

    It's been almost two weeks since the last post, and still no fix. I'm still having the problem with a mail server (smtp.centurylink.net) that requires authentication. No combinations of the previous suggestions in this thread made any difference. Is any progress being made toward that fix and is there an ETA for its availability? Thanks.
  6. After changing the Retrospect Instant Scan service's Startup Type from Automatic to Manual, the first backup completed without errors. Unfortunately, each one after was back to the same issue of 16+ errors resulting from it attempting to access excluded locations. I then changed the Retrospect Instant Scan service's Startup Type from Manual to Disabled and then rebooted, but the log from each subsequent backup still states "Using Instant Scan" each time, and the results are unchanged. Is there a better way to disable or completely remove the Retrospect Instant Scan service, if you believe it would be beneficial to do so?
  7. I thought I had it beat when I checked the box next to "Configure >Preferences > Clients > Allow Clients to: Exclude items from backups". The documentation seemed to indicate that this would only affect backup locations actually using the client, but I got clean backups three days in a row after checking it. I had wanted it unchecked to make sure nobody accidentally added exclusions on the client workstations I'm backing up. Plus, the errors had always been on local drives, and never on the client drives. However, last night the execution errors on five excluded directories on the host resurfaced. I've changed the Retrospect Instant Scan service's Startup Type from Automatic to Manual as you have suggested, and will reboot and see if that makes a difference. Thanks.
  8. Hard drive crashed. Clean install of Retrospect 8.0 Professional on new drive (vs. upgrade from 7.7 on old drive) has eliminated these ASR Writer errors. Also rebuilt scripts from scratch, so absolutely nothing was imported or restored from the previous installation.
  9. I'm sorry, but I believe you are absolutely wrong on both counts: (1) The exclusion includes: "selecting all enclosed items" which should mean that everything from "C:\ProgramData\Kaspersky Lab\" on down should be excluded. I want to exclude directories in multiple locations (C:\Program Files, C:\ProgramData, etc. on several drives), and I should not have to enter a static "Path" for each and every one of them if the single exclusion actually works properly. I did try removing the "name" exclusion and adding a "path" exclusion, but the results were identical. (2) The exclusion does not select "Match case" - so capitalization should not matter at all. If I wanted to enter "KaSpErSKy LaB" - that should work equally as well without "Match case" selected. If it does not, then it is broken. Running "Check Selector" correctly shows the desired results, with all the folders I don't want backed up deselected. So, why does Retrospect attempt to access them anyway during the actual backup? I did try changing "kaspersky lab" to "Kaspersky Lab", which did not change the results. In fact, it resulted in six times as many errors as the backup before it with all lowercase in the exclusion. The fact still remains that this is not my only exclusion, and at times it works brilliantly - while unfortunately another exclusion will then fail to work as it should. The randomness of these exclusions working properly or failing to work is the frustrating issue that I would like to see addressed.
  10. Using Retrospect 8 Professional. Backing up two local drives (Windows 7 Ultimate 64-bit) and one remote drive (Windows Vista Ultimate 64-bit). Created this exclusion (one of fourteen exclusions total in this Script): "name of folder contains kaspersky lab, selecting all enclosed items" Last backup finished with three errors. Heres an excerpt from the Operations Log: Using Instant Scan File "C:\ProgramData\Kaspersky Lab\AVP12\Data\Updater\Temporary Files\rollback\general\bases\as\": can't read security information, error -1101 ( file/directory not found) File "C:\ProgramData\Kaspersky Lab\AVP12\Data\Updater\Temporary Files\rollback\general\bases\as\pas5\": can't read security information, error -1101 ( file/directory not found) File "C:\ProgramData\Kaspersky Lab\AVP12\Data\Updater\Temporary Files\rollback\general\bases\wmuf\": can't read security information, error -1101 ( file/directory not found) 1/28/2013 1:34:41 AM: Snapshot stored, 243.5 MB 1/28/2013 1:34:47 AM: 3 execution errors I've tried changing "contains" to "match" and "match pattern" with similar results. All 14 exclusions are separated by "or". I have no "and" exclusions created. I have not selected "Match case" in any of my exclusions. I also have experienced similar problems randomly with other exclusions on a daily basis, with the errors always referring to a location that should be excluded. I'm trying to keep the logs clean except when there's really an error to investigate, but it seems impossible to do that with the exclusions not being reliably followed. I have yet to have a backup using Version 8 complete with Errors, Warnings = 0,0. Any ideas why? Thanks.
  11. Using Retrospect 8 Professional. Backing up two local drives (Windows 7 Ultimate 64-bit) and one remote drive (Windows Vista Ultimate 64-bit). Every single backup completes "with X errors", however this is logged during each backup: Writer "ASR Writer" backup failed, error -1001 ( unknown Windows OS error). I've rebuilt the script from scratch after upgrading from version 7.7. Any ideas on what may be causing this error and how to eliminate it?
  12. I'm using Retrospect 7.6 Professional. I had a hard drive failure and had the catalog files stored only on the failed hard drive. My backups were done to tape. I have four tapes in the backup set. I put in the last tape of the backup set and kicked off a rebuild of the catalog from tape. It has been running for two days now. My question is simply this: When/if it ever finishes with this tape, do I have to repeat the process for the other three tapes in the set? If so, I won't be able to start restoring data for a week or more! I've found instructions for disk backups that state only the last member of the backup set is required to rebuild the catalog, but can't seem to find similar information for tape backups. Thank you!
  13. HawkInOz

    Where is the Retrospect 7.5.320 Installer?

    Ditto here. It was there on Friday, but it's gone now.
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