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ronnyec

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About ronnyec

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  1. -- sorry for my english -- Hi, We've the necessity to have a email notification when every backup script finishes (with or without errors) because the server is 80 km far. I configurated the retroeventhandler.bat script. For 1 mounths it works fine . But in the last 2 weeks it appairs something strange. The backup-script start, backup, check, but can't send a email to confirm -> a message appairs ( I have a jpg printscreen) that says "Executing external script ... script Retroeventhandler.bat event End script". The retroeventhandler.bat is the "original" in the email notifier folder, with the email and smtp server configurated - saved in the retrospect directory. This message remains until I stop the message box: I understand that there is a problem because I don't receive a email, and the problem is retrospecteventhandler.bat. If I don't stop the message, the next backup script doesn't start. I tryed to recreate the same problem with a workstation--> it's really a Dantz Retrospect problem. For configurating email notifier I disabled the email notification in the preferences/ email (if you don't disable you can not receive an email for each event: successfull, errors, ...). Configure the retroeventhandler.bat with your email in the kmaingroup=<"youremail"> and the kmailserver and the kmailsender. Create a test backup script ( for example backup one folder) and run it (run / name of the script). If you try this, after 10 times you receive the message box "Executing external script ... script Retroeventhandler.bat event End script". And your Scheduled activity doesn't start until you stop the message box! We have at the moment one installation with retrospect. Our intention is to migrate other backup solution for others customers from Veritas to Retrospect ... but we want to be satisfied with Retrospect product & support, before. Any suggestions? Thank's Ronny retrospect 6.5 Single Server, Win 2003 Server, Dat72
  2. Hi, Sometimes the retroevanthandler.bat doesn't work fine ... the backup-script start, backup, check, but cannot send a email to confirm -> He wait retroevanthandler.bat. The strange is that for 3-4 week it's all ok (without problem) and perhaps a day after it doesn't start the email. He wait. How can I configure to skip the retroevanthandler.bat event after 1 hour? The server is 80 km far, and we want a email notification every day (good or problem). We use retrospect 6.5 Single Server, Win 2003 Server, Dat72 Thank's Ronny
  3. ronnyec

    backup dat72

    Hi, when I stay logged ... it's better. Sometimes the retrospecthandler.bat doesn't start ... the script start, backup, check, but cannot send a email to confirm -> He wait restrospecthandler.bat. The strange is that for 3-4 week it's all ok (without problem) and perhaps a day after it doesn't start the email. He wait. How can I configure to skip the retrospecthandler.bat event after 1 hour? The server is 80 km far, and we want a email notification every day (good or problem). Thank's Ronny
  4. ronnyec

    backup dat72

    Hi Nate, I'm studing the situation, and now I have 3 problems: 1. when I logout from the server, retrospect doesn't start a planified backup! 2. In the operation log I don't find an error number about what he is waiting for... I can read only "time of attended support past due". 3. Today I receive a message error from retrospect "droxy.cpp-1438" with an "assert_log.utx" I have retrospect 6.5.336 in Italian. Thank's Ronny
  5. ronnyec

    backup dat72

    Hi, we have a win 2003 Server with HPDat72 backup and retrospect 6.5 single server actually we have a weekly change of tape, and a change of the tape every month: Month : septembre week1 - tape1 week2 - tape2 week3 - tape3 week4 - tape september october week1 - tape1 week2 - tape2 week3 -tape3 week4 - tape october We have only one script, one backup set,with different planning: - daily a normal backup - friday a recycle backup Now, it come sometime a problem : waiting for ... and the backup doesn't start. Can someone help us? Thank's
  6. Hi, we have a win 2003 Server with HPDat72 backup and retrospect 6.5. actually we have a weekly change of tape, and a change of the tape every month: Month : septembre week1 - tape1 week2 - tape2 week3 - tape3 week4 - tape september october week1 - tape1 week2 - tape2 week3 -tape3 week4 - tape october We have only one script, one backup set,with different planning: - daily a normal backup - friday a recycle backup Now, it come sometime a problem : waiting for ... and the backup doesn't start. Can someone help us? Thank's
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