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jwright last won the day on August 25 2015

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About jwright

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  1. I don't see a link to it here: http://www.retrospect.com/en/support/documentation All of the other versions, including 9 and 11 are available. Can you add 10? Also, is it no longer available in the download package? I recall that I used to be able to get the users guide from my installation package. Version 10 doesn't seem to have it included. Thanks, Jeff
  2. Thanks! I'll double-check the user guide, but I think you are right. Cheers!
  3. I'm upgrading the OS of my Retrospect server and want to copy the bare essentials off in case things don't go well. I'm really only worried about the configuration of my retrospect 10 installation. Any advice? I suspect there is a document on this out there, but I didn't find it. Thanks, J
  4. I've upgraded to v10 and now the retroeventhandler.bat script is not working properly. I've noticed that if I run a backup job on just a single system, the script properly records the number of files, time taken, ans size of backups. I can see this by comparing to the logs. However, if I run a backup script that backs up say 10 clients, the handler will record a successful back up, but lists the number of files backed up as '0', time taken as '0', etc. I use this script for custom logging and have used it as long as I can remember (back to Retrospect v3 or 4 maybe?). Any ideas? Thanks.
  5. jwright

    version 9 hanging

    After another reboot of the client, this client started backing up. Note, we are using the older client and will stick with that one until a new release is available.
  6. jwright

    version 9 hanging

    So oddly enough, a proactive backup of an external drive on this Mac works without a problem. I'd prefer not to have to switch this client to proactive backups. I've rolled the client back to 10.5. Still seeing the same issues, but now it is timing out faster and moving on to other clients. See the execution log entry below: 3/13/2014 1:43:02 PM: Connected to toothpick * Resolved container toothpick to 1 volumes: Macintosh HD on toothpick - 3/13/2014 1:42:54 PM: Copying Macintosh HD on toothpick Backing up 1 out of 12 files using block level incremental backup, storing full backups for remaining 11. Trouble reading files, error -519 ( network communication failed) 3/13/2014 1:59:20 PM: Execution incomplete Remaining: 148704 files, 74.0 GB Completed: 0 files, zero KB Performance: 0.0 MB/minute Duration: 00:16:25 (00:16:14 idle/loading/preparing) This client has about a million files (204.5 GB). Any ideas?
  7. I'm running version 9 now w/block level enabled. I've pushed client upgrades to the latest versions (Windows - 9.0.0(187), mac - I'm seeing Retrospect hang, so far only on the first mac client it encounters. Basically if I look at the Executing tab in Retrospect, it will appear to be working on a file, but it will never finish and never update the information on the page. I am able to use the stop button to stop the job. It then says "retrying" and eventually stops. Suggestions? The mac client has been rebooted. Thanks!
  8. jwright

    Upgrade To 7.7.341?

    Thanks. Based on past experiences, I have learned to let others suffer the consequences of being first adopters of new Retro releases. Too bad there are problems. It has been a long time since I have had a problem-free upgrade. I guess I'll watch and wait before I upgrade.
  9. jwright

    The 'new' Forum

    The usefulness of the older forums is limited to a small window that is shrinking every day -- I suspect after a few months most current issues will be covered. It will just take some time. The new forums look fine. However, if I recall correctly, there used to be specific forums for the different Windows products. Have some of these products gone away? Thanks.
  10. jwright

    Upgrade To 7.7.341?

    OK, I just checked the Roxio Retrospect Support page for updates and noticed "Retrospect 7.7.533 for Windows". This is not being offered by my Server ("Help --> Retrospect Updates"). Can I skip the 7.7341 update and just install 7.7.533? BTW, I am running Multi Server. Thanks.
  11. I am currently running version 7.7.325 and wondering if anyone has any particular issues with 7.7.341. All of my clients are Windows 7 SP1. Thanks in advance.
  12. jwright

    Roxio Retrospect?

    I discovered this news yesterday...just curious, did anyone other than resellers get an announcment about this? I assume customers with support contracts got an e-mail... Perhaps I neglected to subscribe to a mailing list? J
  13. Ugh. Thanks Retrospect for wasting my time -- again! I have been playing with these features trying to get them to work. It really is absurd that a set of options that appears to control all clients only work for very specific and different clients. It is even more absurd that we are expected to comb through the user guide to learn this! My god, just put a note in the dialog box! Really, the engineers need to drop what they are doing and fix the dialog box on this one now. The quick fix is simply to specify which client each option applies to. There is plenty of room under each option.
  14. jwright

    Full Mac 10.6 restore

    Russ: Here is the scenario again, all the details included this time. Here is the scenario: A mac OS X 10.6.2 client (retro client 6.3.028) had a bad disk. Resolution: 1. Replaced the disk with a new disk (identical manufacturer and model). 2. Formatted and partitioned the disk using the mac OS X Snow Leopard 10.6 disk. 3. Connected the system via firewire to a Mac OS X 10.5.8 Server running the retrospect client (6.3.028) and then booted the drive as a firewire drive mounted on the 10.5 Server. 4. Restored all files and folders to the client firewire drive. I had pretty much the same thoughts and concerns that you do regarding the systems I used and the 10.6 support in retrospect, however given the lack of documentation on the process, I wanted to get some validation from others. Next time I will try your suggestion of bringing the system up to current patches before I restore. Also, I will see if I can remove the 10.5.8 box from the process. Currently we don't have a spare 10.6.x server that we can use for this purpose. Jeff
  15. jwright

    Full Mac 10.6 restore

    Answers to your Qs: 1. 10.5 Server 2. latest retro client 3. 10.6 4. yes. Jeff