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carolbshaw

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About carolbshaw

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  1. carolbshaw

    Backing up Windows XP Mode Virtual PC

    www.pcworld.com has detailed instructions for networking under "Network in Window 7's XP Mode" at: http://www.pcworld.com/article/204720/network_in_window_7s_xp_mode.html The same article is in the December 2010 issue of PC World magazine on page 126, under "Why can't Windows 7's XP Mode see other computer on my network? It can access the Internet." I followed their instructions to set up the networking. Then I ran Retrospect 7.7 under Windows 7 Ultimate 64-bit. I selected Configure Clients, Add..., selected Multicast, and the Retrospect client that I had previously installed in Windows XP Mode on the same computer showed up and I was able to logon to it. I then backed up the Windows XP Mode Virtual PC C: drive as a client. I verified, did a test restore of a couple of files, and it all worked fine. I just did this today, so if I have any problems or additional information I'll post again later.
  2. I want to backup up the Windows XP Mode Virtual PC as a client on my Windows 7 computer. I don't want to back up the huge Windows XP Mode files each time, because that would fill up my backup drive. I installed the Retrospect Client on the Virtual PC, but I can't connect to it. The Virtual PC can connect to the Internet in Internet Explorer 8. Retrospect 7.7 is running on the same computer as the Virtual PC.
  3. carolbshaw

    Need *.inf driver file for my network card

    I'm trying to test the Emergency Recovery CD for Retrospect 7.7, Restoring as a Client feature. I booted the client from the Recovery CD, clicked on "Restore as a client", and it gave the IP Address as 127.0.0.1. This is the loopback address, so it can't be right. Does this mean I have to load the driver for my ethernet adapter? I can't find a .inf for it. I determined the driver name is el90xbc5.sys and it is a 3Com EtherLink XL 10/100 PCI card 3C905C-TX. I searched my client computer's C: drive and couldn't find el90xbc5.inf. I'm using DHCP and determined that the assigned IP address for my client computer is 192.168.1.67. I ran Retrospect on my new Windows 7 computer and tried to connect to the client at 192.168.1.67 (while booted from the CD) and got "error -530" "backup client not found". My husband pointed out that Linux boot CDs are able to connect to the network without having to hunt down drivers; drivers for many devices are already in Linux. So why can't Retrospect do that? Any help would be appreciated. Thanks.
  4. carolbshaw

    JPG": didn't compare at offset 128 in stream

    Quote: Is anyone with this problem using the Encrypting File System (EFS)? There is a known issue with Retrospect and EFS that causes comparison errors. See these threads: Unfortunately, Bug Introduced In V7.0 Still There In V7.5 Sharing Violation and Compare Errors During Backup Dantz/EMC: any word on a fix for this issue? I am not using EFS. The "didn't compare" problem went away for me when I upgraded from Retrospect 5.6 Desktop to 7.0 Professional with Open File Backup enabled. I did two full backups, and have been doing daily incremental backups for well over a month with 0 errors and 0 warnings. I was using DES encryption for the 5.6 backups, and am now using AES-256 encryption to File Backup Sets. With 7.5 Professional, I had some crashes with MD5, and AES-256 or DES encryption enabled, so I fell back to version 7.0.
  5. Quote: A side note on open files - you should be able to perform an open file backup of any Windows XP machine formatted in NTFS using the Volume Shadowcopy Service (VSS), be it local or client. That sounds great! Does the Professional edition support the Open File Backup of a client? I'll give it a try sometime. So far I've just been backing up one computer with 7.0 and 7.5.
  6. Hopefully the update to the atapi.sys driver file fixed the Bad Backup Set Header problem. This drive had been working fine with Retrospect 5.6 and 7.0. My first 7.5 backup with an Assertion Failure was to a different drive. The Assertion Failures happened with Pro 7.5, AES or DES encryption, MD5 Media Verification enabled, File Backup Set, and Win XP SP1. I think I used AES-256, not AES-128. Maybe I'll have to install Service Pack 2, but I know someone whose computer was rendered inoperable after installing SP2, and she had to reinstall Windows. So I want to make sure my backups are working first. Of course, if the backups won't work without SP2... The latest backup with Pro 7.0 used AES-256 encryption, and worked fine. An incremental ran last night with no errors.
  7. Follow up to my previous post: I was able to retrieve a file from the backup mentioned in my previous post where the assertion failure occurred during the verification phase, which indicates that the backup was at least partially intact. I swapped in a different backup hard drive, did a File Backup of my entire C: drive to a new Backup Set and got the following 2 error messages during verification: Bad Backup Set header found (0xd851699e at 1,029) Bad Backup Set header found (0x0183e961 at 74,291,895) This was using Retrospect Professional 7.5, AES-256 encryption, MD5 Media Verification, Open File Backup. After some research, I discovered that I did not have the latest atapi.sys file for Windows XP Pro SP1. See Microsoft Knowledge Base articles with IDs 331958, 303013, and 305098. I installed the Microsoft Q331958 Hotfix, and that updated my atapi.sys file. This is supposed to correct problems addressing hard drives larger than 137GB. I then did a Quick Format of my backup drive and did another full backup to a new backup set. This time I got the following error message during verification and then Retrospect 7.5 crashed: Assertion failure at "aes.cpp-270" I rebooted the computer and retrieved one file from the backup set, and that completed successfully. Note that this was with AES encryption, and the error message that I got previously with DES encryption was: Assertion failure at "des.cpp-270" I then created a new file backup set, defined a few subvolumes, and successfully backed up those subvolumes, once again using AES-256 and MD5. Then I uninstalled Retrospect 7.5, reinstalled Retrospect 7.0, deleted the backup sets from the backup hard drive, created a new file backup set, and did a full backup of my entire C: drive. This time it completed successfully with no errors. I suspect that the problem is with the MD5 Media Verification. The one thing I did not try was a backup of my entire C: drive to a new backup set with Retrospect 7.5 with MD5 disabled, and Thorough Verification instead of Media Verification. I did not try this because I was concerned about getting a recent working backup. I do have 4 backup disks in the current rotation. I have not had any errors or warnings using Retrospect 7.0 with Open File Backup enabled. I've only been using version 7.0 for about a month. I have not tried backing up client computers with 7.0. My understanding is that Retrospect Professional includes Open File Backup for a backup computer running Windows XP, but not for client computers. Other editions of Retrospect can do Open File Backup of backup and client computers, but that requires an expensive optional add-on. The EMC web site has a PDF of the User's Guide that can be downloaded. Near the beginning of the User's Guide is a useful table showing which features are available with different editions of Retrospect (Professional, Disk-to-Disk, etc.)
  8. 'Assertion failure at "des.cpp-270"' occurred during the "Media Verification" phase of backup with Retrospect Professional 7.5.251 English version. I recently upgraded from Retrospect Desktop Windows 5.6 to Retrospect Professional 7.0. I was doing incremental backups with verification to my old file backup sets and not getting any errors with 7.0. Today I phoned Customer Service and downloaded and installed my free upgrade to Retrospect Professional 7.5 (since it was less than 30 days since purchasing 7.0, free download plus small charge to order CD-ROM). I did an incremental Immediate Backup to my old backup set, using "Thorough Verification" and it worked fine. Then I modified my previously existing script from version 7.0 to do "Media Verification" and did a Manual Script Execution (incremental to the same file Backup Set). At the start of the media verification phase, Retrospect crashed with the error message shown above. I clicked on the "Submit" button, but I'm not sure if the error log was successfully submitted. I used the same Selector both times to back up everything except the Windows Recycle Bin and folder names starting with "donotbackup". I used the following options: Media verification on Don't back up Windows file security information from workstations Back up open files Don't protect multi-volume datasets (there aren't any) Force backup of Microsoft Outlook data (I don't use Outlook) At the time of the crash, I had Eudora 7.0.0.16 and Acrobat Reader 7.0.7 running with the PDF of the Retrospect user's guide open. I usually exit all applications before doing a backup, but this time I forgot. I am using a Dell Dimension 8200 2.2 GHz Pentium 4 with 1GB of RAM, PATA hard drives, 120 GB internal hard drive, file backup to 160 GB removable hard drive, plenty of free space available on both drives. Windows XP Pro SP1 with all updates except SP2 applied.
  9. carolbshaw

    JPG": didn't compare at offset 128 in stream

    I haven't tried ripping any of the 6 .mp3 files again. Today I downloaded the Trial version of Retrospect Pro 7.0.326, and did a backup of my small test folder that was failing on Retrospect 5.6. Retrospect 7 worked just fine on my test case. I tried it with and without the "Backup Open Files" option, and did not get any errors. I usually exit all applications before running Retrospect, but there are some background processes running, such as Norton AntiVirus. I just completed backing up my entire "My Music" folder with Retrospect 7. This is where all my .mp3 files are stored. No errors or warnings were reported. I also restored one file, and it worked OK. I will use the Trial version some more, and consider paying for the upgrade. The Readme file says that version 7 can open Backup Sets from version 5.6, but then you can't open them in version 5.6, so I did the backup to a new File Backup Set on the same removeable hard drive as my previous backup.
  10. carolbshaw

    JPG": didn't compare at offset 128 in stream

    I used to have one .jpg file that I got a compare error with. I don't get the error any more. I can't remember if I did anything to make the error go away. I might have opened the file in Paint Shop Pro and modified it and saved it. I do remember that it was a file produced by scanning a photo print on my Epson scanner. I have lots of .jpg files. Most of them are straight from my digital camera, a few have been edited, and a few are from my scanner. Only one .jpg has ever given me an error with Retrospect.
  11. carolbshaw

    JPG": didn't compare at offset 128 in stream

    It's just 6 specific mp3 files that this happens on. As I mentioned in one of my posts, I ripped all of my audio CDs, of which I have over 200, so I have hundreds of mp3 files on my computer, and it's just 6 of them that I have problems with. When I insert an audio CD, Windows Media Player pulls the album and track information off of a database on the Internet. Sometimes I modify the information if it is incorrect. I'm not sure if I did that with these specific files. I haven't tried a trial version of 7.0 yet. I could try it with a separate Backup File Set, so as not to mess up my existing backups. I was waiting for the bugs to get shaken out before upgrading. I think one post said they were using 7.0, and got some errors.
  12. carolbshaw

    Didn't compare at offset X,X in stream "Data"

    For more information, see my posts in the thread with the following subject line: JPG": didn't compare at offset 128 in stream or do a search on my user name, "cbsretro", since I've only made a few posts.
  13. carolbshaw

    JPG": didn't compare at offset 128 in stream

    I now have a simple test case and can cause a "didn't compare" error to occur or not occur at will, depending on whether or not I open the file in Windows Media Player 10 before I backup the file in Retrospect Desktop Win 5.6.127. If anyone at Dantz is interested, I can send them one of my .mp3 files that is failing. Basically, I create a new test folder, make that a subvolume in Retrospect, then copy or move one of the failing .mp3 files to the test folder. Then I create a new File Backup Set, and do a backup of the test subvolume. This allows tests to be done very quickly, as I'm not backing up my whole C: drive or my whole "My Music" folder. It doesn't matter which of my two hard drives the test subvolume and the test File Backup Set are on, I still get the same results. The two drives are my C: internal drive and my Q: removeable hard drive. I get the same results using DES encryption, or having no password or encryption at all on the File Backup Set. And, yes, I have tried moving one of the failing files from C: to Q: and back again. I can still get it to fail in this case, by opening it in Windows Media Player, and then doing a backup to a new File Backup Set. On the other hand, if I don't open it in WMP, then I don't get a "didn't compare" error.
  14. carolbshaw

    JPG": didn't compare at offset 128 in stream

    This message includes two logs showing identical "didn't compare" errors before and after restoring my data from backup to a new C: drive. Here is a portion of the Retrospect log from a backup of my computer prior to my BIOS reporting that my C: drive was starting to fail. I saved the operations_log.utx file and copied the text from the log file, so it looks a little different from what you see in the Operations Log window: - 6/22/2005 2:07:21 AM: Copying $[*!20612,,14,+3]Drive C (C:) 6/22/2005 2:16:46 AM: Snapshot stored, 81.1 MB 6/22/2005 2:17:02 AM: Comparing $[*!20612,,14,+3]Drive C (C:) $[*20750] File "$[1]C:\Documents and Settings\carol\My Documents\My Music\Original Soundtrack\Star Wars Trilogy- The Original Soundtrack Anthology Disc 2\11 Han Solo and the Princess.mp3$[2]": didn't compare at offset 114 in stream "" $[*20750] File "$[1]C:\Documents and Settings\carol\My Documents\My Music\The Tallis Scholars\Christmas Carols and Motets\15 Wachet Auf, Ruft Uns Die Stimme (Chorale Prelude).mp3$[2]": didn't compare, reached end of file $[*20750] File "$[1]C:\Documents and Settings\carol\My Documents\My Music\various choirs\MASSED CHOIRS SPECTACULAR\17 Track 17.mp3$[2]": didn't compare, reached end of file $[*20750] File "$[1]C:\Documents and Settings\carol\My Documents\My Music\Wolfgang Amadeus Mozart\Mozart- Complete Flute Quartets\01 Track 1.mp3$[2]": didn't compare at offset 121 in stream "" $[*20750] File "$[1]C:\Documents and Settings\carol\My Documents\My Music\Yo-Yo Ma\Classic Yo-Yo\02 Tango Sensations- Fear [#].mp3$[2]": didn't compare at offset 110 in stream "" $[*20750] File "$[1]C:\Program Files\Common Files\Symantec Shared\SNDCON.log$[2]": didn't compare at offset 92 in stream "Data" $[*20750] File "$[1]C:\WINDOWS\Prefetch\RTHLPSVC.EXE-286BE336.pf$[2]": different modify date/time (set: 6/21/2005 2:14:14 AM, vol: 6/22/2005 2:13:52 AM) 6/22/2005 2:17:28 AM: 7 execution errors Completed: 251 files, 151.5 MB Performance: 242.3 MB/minute (185.5 copy, 363.5 compare) Duration: 00:10:07 (00:08:51 idle/loading/preparing) I was getting these "didn't compare" error messages for a long time and the computer seemed to work just fine. Then one day I got an error message on booting the computer that said my hard drive was starting to fail, and I should backup my data and replace the hard drive. The computer attempted to boot into Windows, but some system files were missing or corrupt. I replaced the internal C: drive, which was a 120GB Western Digital Caviar, with a 120GB Hitachi Deskstar. Then I restored the entire contents of the C: drive from a one-day-old Retrospect backup. I did a full backup to another removeable hard drive. I still get identical error messages on the same 5 "My Music" files. Plus a new error on "Drew's Famous..." that I ripped recently. I get these same errors every time I backup. Presumably Retrospect thinks that it failed to back up the file properly on the previous backup, so it tries again. I have tried restoring a file from backup to a separate directory and doing a binary compare using several shareware compare programs, and the two files are reported to be identical. The files also play just fine in Windows Media Player. Here is a portion of the Retrospect log from a recent backup of my computer with the new internal hard drive: + Retrospect version 5.6.127 Automatically launched at 1/14/2006 1:00 AM + Retrospect Driver Update, version 3.1.103 + Normal backup using BackupNightly20050709 at 1/14/2006 1:00 AM To backup set carolxp_11_20050709... - 1/14/2006 1:00:12 AM: Copying Drive C (C:) File "C:\Documents and Settings\Carol\Local Settings\Temp\Perflib_Perfdata_5fc.dat": can't read, error -1020 (sharing violation) File "C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcrst.dll": can't read, error -1020 (sharing violation) 1/14/2006 1:08:14 AM: Snapshot stored, 85.7 MB 1/14/2006 1:08:33 AM: Comparing Drive C (C:) File "C:\Documents and Settings\Carol\My Documents\My Music\Original Soundtrack\Star Wars Trilogy- The Original Soundtrack Anthology Disc 2\11 Han Solo and the Princess.mp3": didn't compare at offset 114 in stream "" File "C:\Documents and Settings\Carol\My Documents\My Music\The Tallis Scholars\Christmas Carols and Motets\15 Wachet Auf, Ruft Uns Die Stimme (Chorale Prelude).mp3": didn't compare, reached end of file File "C:\Documents and Settings\Carol\My Documents\My Music\Various Artists\Drew's Famous Nifty at 50 - Music for Your Party\08 I Want to Hold Your Hand.mp3": didn't compare at offset 92 in stream "" File "C:\Documents and Settings\Carol\My Documents\My Music\various choirs\MASSED CHOIRS SPECTACULAR\17 Track 17.mp3": didn't compare, reached end of file File "C:\Documents and Settings\Carol\My Documents\My Music\Wolfgang Amadeus Mozart\Mozart- Complete Flute Quartets\01 Track 1.mp3": didn't compare at offset 121 in stream "" File "C:\Documents and Settings\Carol\My Documents\My Music\Yo-Yo Ma\Classic Yo-Yo\02 Tango Sensations- Fear [#].mp3": didn't compare at offset 110 in stream "" File "C:\Program Files\Common Files\Symantec Shared\SNDCON.log": didn't compare at offset 92 in stream "Data" File "C:\Program Files\Common Files\Symantec Shared\SNDFW.log": didn't compare at offset 92 in stream "Data" File "C:\WINDOWS\Prefetch\MSMSGS.EXE-173E16DA.pf": different modify date/time (set: 1/14/2006 1:03:45 AM, vol: 1/14/2006 1:07:51 AM) File "C:\WINDOWS\Prefetch\RTHLPSVC.EXE-0815BD17.pf": different modify date/time (set: 1/13/2006 9:40:39 PM, vol: 1/14/2006 1:05:18 AM) 1/14/2006 1:09:31 AM: 12 execution errors Completed: 1064 files, 366.7 MB Performance: 252.8 MB/minute (189.6 copy, 379.3 compare) Duration: 00:09:19 (00:06:24 idle/loading/preparing) Quit at 1/14/2006 1:10 AM This does not seem like a problem with the hard drive being corrupt. Why would it fail in an identical fashion to the previous hard drive, and also fail on my husband's computer? Is the file being restored from backup in a corrupt form? I suppose it could conceivably be a problem with the IDE controllers. It seems more likely that Retrospect has trouble handling files with a specific data pattern and multiple streams.
  15. carolbshaw

    JPG": didn't compare at offset 128 in stream

    After some experimentation, I reached this conclusion: First Retrospect backup of .mp3 file BEFORE adding it to Windows Media Player 10: do NOT get "didn't compare" error. First Retrospect backup of .mp3 file AFTER adding it to Windows Media Player 10: DO get "didn't compare" error, but only on 6 specific files out of hundreds ripped from my 200+ audio CDs. Windows Media Player (WMP) automatically fetches album information from the Internet when a file is opened or ripped and added to its library. I made a post to a different thread yesterday, before I found this thread, and before the results described below: I copied one .mp3 file that I had been having trouble with from my computer to my husband's computer, did a Retrospect backup on my husband's computer - no error on that file. Opened the file in Windows Media Player 10, closed WMP 10, did another backup - still no error. "17 Track 17.mp3" is another file that I was getting a "didn't compare" error with on my computer. I copied the file to my husband's computer, opened it in Windows Media Player 10, played part of it, exited Windows Media Player 10, and did an Immediate Backup on my husband's computer (incremental backup of everything except the Recycle Bin), and this time I DID get a "didn't compare" error in Retrospect. I am running Retrospect separately on each of the two computers because I was having trouble backing up a client over the Ethernet. Neither of the two files that I copied to my husband's computer had been on it before, as far as I know. Below is part of the Retrospect log from the last backup: + Executing Immediate Backup at 1/16/2006 11:41 AM To backup set ... - 1/16/2006 11:41:30 AM: Copying Drive C (C:) File "C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcrst.dll": can't read, error -1020 (sharing violation) File "C:\Program Files\Microsoft SQL Server\MSSQLMICROSOFTBCM\Data\master.mdf": can't read, error -1020 (sharing violation) File "C:\Program Files\Microsoft SQL Server\MSSQLMICROSOFTBCM\Data\mastlog.ldf": can't read, error -1020 (sharing violation) File "C:\Program Files\Microsoft SQL Server\MSSQLMICROSOFTBCM\Data\model.mdf": can't read, error -1020 (sharing violation) File "C:\Program Files\Microsoft SQL Server\MSSQLMICROSOFTBCM\Data\modellog.ldf": can't read, error -1020 (sharing violation) File "C:\Program Files\Microsoft SQL Server\MSSQLMICROSOFTBCM\Data\tempdb.mdf": can't read, error -1020 (sharing violation) File "C:\Program Files\Microsoft SQL Server\MSSQLMICROSOFTBCM\Data\templog.ldf": can't read, error -1020 (sharing violation) File "C:\WINDOWS\Temp\Perflib_Perfdata_79c.dat": can't read, error -1020 (sharing violation) 1/16/2006 11:44:37 AM: Snapshot stored, 71.5 MB 1/16/2006 11:45:19 AM: Comparing Drive C (C:) File "C:\Documents and Settings\All Users\Documents\17 Track 17.mp3": didn't compare at offset 84 in stream "" File "C:\Program Files\Common Files\Symantec Shared\SNDCON.log": didn't compare at offset 92 in stream "Data" File "C:\WINDOWS\Prefetch\RTHLPSVC.EXE-1861027B.pf": different modify date/time (set: 1/16/2006 11:31:55 AM, vol: 1/16/2006 11:44:04 AM) File "C:\WINDOWS\SYSTEM32\WBEM\Repository\FS\MAPPING.VER": different modify date/time (set: 1/16/2006 11:33:07 AM, vol: 1/16/2006 11:45:15 AM) My computer: Retrospect Desktop Win 5.6.127, Driver Update 3.1.103, Windows XP SP1, 2.2 GHz Pentium 4 Dell Dimension 8200, internal hard drive is EIDE (120 GB Hitachi Deskstar) (old-style parallel, not serial). Backups are File Backups to removeable hard drives which are standard EIDE drives placed in Genica Removeable Mobile Media Hard Drive Trays. We have several removeable drives (currently 160GB and 180GB Hitachi Deskstar, older ones are 160GB Western Digital Caviar), and get the same errors with all of them. We swap drives by shutting down the computer, removing the drive tray, putting in a different one, then starting up again and disabling System Restore on the backup drive. My husband's computer is a 3.4 GHz Pentium 4 Dell Dimension 8400 running Windows XP SP2, same version of Retrospect. His internal hard drive is SATA (160 GB Seagate Technology?), and removeable hard drive is same parallel EIDE as my computer. (Backup, by the way, is much slower on his computer than on my computer.) In Retrospect, we are not using compression, and are using DES encryption. Both systems have 1GB of RAM and are currently running Windows Media Player 10.00.00.3646. Files ripped on my computer at 192 Kbps using Windows Media Player and an mp3 plug-in that I bought. Some files might have been ripped using an older version of Windows Media Player.
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