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DavidHertzberg

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Everything posted by DavidHertzberg

  1. DavidHertzberg

    Retrospect 16.5.1 hangs at "Preparing to execute"

    mikeforester, I'm a Retrospect Mac administrator, and I'm still on 16.1. Here's why and how to file a Support Case. If you bought (or upgraded, I think) Retrospect within the last 45 days, you're entitled to free personalized help from Retrospect Tech Support.
  2. DavidHertzberg

    Retrospect for Windows 16.5.1.109 cannot start

    Shawn Connelly, I'm a Retrospect Mac administrator, and I'm still on 16.1. Here's why and how to file a Support Case. If you bought (or upgraded, I think) Retrospect within the last 45 days, you're entitled to free personalized help from Retrospect Tech Support.
  3. I run a Recycle backup of my MacBook Pro "client" once a week, scheduled for 3 a.m. on Saturday. Lately I've discovered that if I stop working before 3 a.m. but leave the MBP up, Retrospect Mac 16.1 gets a -559 (network connection timeout) error for that "client" (it skips to backing up local drives) precisely 2 hours after I stopped using the MBP—apparently because a forced upgrade of my MBP to macOS 10.13 eliminates the slider for "Computer sleep" in System Preferences->Energy Saver's "Power Adapter" tab. Re-running the Backup script with No Media Action completes the backup of the MBP, but notably that re-run takes less than 2 hours. My first hypothesis was that there was a failure after two hours in one of my Motorola MoCA bonded 2.0 adapters, which for nearly a year I've had attached to the two ends of a detached coax cable running in my apartment between my study (which is where the MBP is located) and my bedroom (which is where my Mac Pro "backup server" is located). I developed that hypothesis because, about 6 months ago, the adapter in my bedroom seemed to go dead until I reset it with an unrolled paper clip. However last week I switched back to my 4-year-old Actiontec MoCA 1.1 adapters, and this week I got the same -559 error. I upgraded my MBP to macOS 10.13 about 8 months ago. Before that I had the the slider for "Computer sleep" in Energy Saver's "Power Adapter" tab set to "Never", but that slider has been eliminated in macOS 10.13. I noticed that the Retrospect Mac cumulative Release Notes has, for 15.1.0.131, "Mac Client: Fixed issue where client did not prevent macOS from going to sleep during backup (#7273)". My current hypothesis is that #7273 is no longer operative in 16.1, and the lack of a fix is showing up for clients running under macOS 10.13. P.S.: The body of this post is copied from a Support Case I filed before posting in this Forum.
  4. Currently I've got "Prevent computer from sleeping automatically when the display is off" and "Enable Power Nap while plugged into a power adapter" checked. "Put hard disks to sleep when possible" and "Wake for Wi-Fi network access" are unchecked. Those aren't precisely the settings as of a week ago Sunday night (I was out of town Saturday); I since changed them per Nigel Smith's suggestion, and can't remember what they were before. Retrospect Tech Support suggested that I change network timeout from 300 seconds, which is what it has been every time I've gotten a -559 error, to 9000 seconds. I did so, Saturday morning, since I was awake working on my MacBook Pro until past 3 a.m., I rebooted my MBP before booting my Mac Pro "backup server", in order to see if the Recycle backup would run for precisely 2 hours before getting a -559 error. I then went back to bed. The MBP backup ran fine—including a Compare phase—for 3:45 hours; the "backup server" kept running the script to back up its local disks.
  5. DavidHertzberg

    Can retrospect recover after error.

    Nigel Smith and trevorjharris, Nigel's point is well-taken in general, and Trevor would-be well-advised to back up his Catalogs and settings periodically to a local drive—as I do using a Favorite Folder (the Retrospect Mac name for a Subvolume). However recovering an up-to-date Catalog that has been damaged during a long backup, which is what Trevor says in his OP he is worried about—will require a Rebuild. Nigel is correct that doing so from a long backup to a cloud Backup Set would be very expensive, because of the provider charge for download reads. The answer to that is to only do short backups to a cloud Backup Set, which can be repeated after restoring the saved previous Catalog from a local drive. That IMHO is why Retrospect "Inc." recommends doing Transfer Backups from a local Backup Set to a cloud Backup Set. Trevor can ignore the preceding paragraph, since his OP says his long backups are to a USB3 disk drive. So can I, since I rotate my USB3 drives to a bank safety deposit box instead of using cloud backup.
  6. DavidHertzberg

    Can retrospect recover after error.

    Nigel Smith, The change in macOS is described in the first and third paragraphs of this OP in a Mac 9+ thread. It's not just on my MacBook Pro; I took a look at macOS 10.14 Mojave running on a machine at my local Mac repair establishment, and the "Computer sleep" slider is missing on that Mac as well. You're correct about the OP's killing the "backup server" halfway through the process. I missed the idea that the OP is running Retrospect Desktop as if it is Retrospect Solo, with only one Windows machine, whereas I was thinking of my own use of Retrospect Desktop—with a "client" machine that is separate from the "backup server" machine. trevorjharris and Nigel Smith, IME if the "backup server" does die halfway through the backup process, you'd be able to Rebuild the Catalog from what was written on the member(s) of the Backup Set. Retrospect was designed to work that way, and many administrators—including me on Retrospect Mac—have Rebuilt damaged Catalogs.
  7. DavidHertzberg

    Can retrospect recover after error.

    trevorjharris, I run a Recycle backup of my MacBook Pro "client" once a week, scheduled for 3 a.m. on Saturday. Occasionally I'm using the MBP then, and reflexively shut it down when I quit working even though the backup is running. Lately I've discovered that if I stop working before 3 a.m. but leave the MBP up, Retrospect Mac 16.1 gets a -559 network error precisely 2 hours after I stopped using the MBP—because a change in macOS prevents me from inhibiting non-use shutdown.. In either case, rerunning the Backup script with No Media Action (Retrospect Mac term for Normal) completes the backup.
  8. DavidHertzberg

    Retrospect Engine constantly crashing

    erostratus, Here's the Knowledge Base article "Cloud Backup — How to Set Up Minio for Cloud Backup". If you've followed that procedure, here's why and how to create a Support Case for a bug. If you bought/upgraded Retrospect within 30/45 days, you may be entitled to free personalized help from Tech Support.
  9. erostratus, They'll be sending their their data through the Mac mini to S3. (MinIO "is a cloud storage server compatible with Amazon S3, ... Apache License v2.") However I don't think you've thought through the consequences of having your "clients" back up directly to the S3 server. Unless you scheduled the backup of each "client" at a different time, all your "clients" would be sending data over the network at once—possibly overloading the network and/or MinIO—because there would be no way of making each un-coordinated "client" "take its turn". That's why enterprise client-server backup has thrived even though most backups are no longer directly to tape; it makes client machines "take their turn" as dictated by their place in a Backup or Proactive schedule. If after reading the preceding paragraph you still want multiple "clients" to back up directly to the S3 server, I'd suggest installing Arq on them instead of Retrospect—it'd be cheaper because Arq is per-user-licensed. Let Stefan Reitshamer deal with your problems, instead of us or Retrospect Tech Support. P.S.: An important sub-question in the "back up directly" case is how many "clients" you'll have backing up to S3. In August 2017 I posted in an Ars Technica Mac thread whose OP had been trying to back up 25 Macs to one OS X Server instance. He/she found that "when 25+ users are backing up over the network to our Time Machine backup server, there are a lot of backups not being completed. The Apple rep I spoke to actually confirmed that this number of users causes a Time Machine server a lot of issues." Up to 15 "clients" may work for you, even if MinIO's efficiency equals OS X Server's.
  10. DavidHertzberg

    Can't create Sub Volumes in which to restore a file

    meld51, No Retrospect "Inc." personnel read these Forums any longer. Here's why and how to file a Support Case for an enhancement. P.S.: What meld51 found is on page 580 of the Retrospect Windows 16 User's Guide. It is a 2018 Release Note for the 15.1.2 Engine.
  11. DavidHertzberg

    Can't create Sub Volumes in which to restore a file

    meld51, See this post in a recent thread and also this post in a different thread and the ones following it.
  12. DavidHertzberg

    Yet another -530 client not found error

    mbennett, When you wrote "Tried using a static IP address ...", did that mean an IP address designated on your router via a "DHCP reservation" based on your laptop's MAC address? Inquiring minds (with limited reading ability ) on the Ars Technica Networking forum want to know.
  13. DavidHertzberg

    Yet another -530 client not found error

    Magnificent investigation, MrPete! All machines on my LAN are Macs, and to my knowledge I don't have a network security system—not to mention VMware (for which the -530 problem was discussed starting in a 2017 thread). I don't have a firewall on my LAN's FiOS "gateway", and the firewall is disabled on my MacBook Pro. As a result of your investigation I'm now wondering if my "gateway", which is a Verizon G1100 which also functions as my router, uses pfSense (or its fork OPNsense) code. Almost a year ago I ran a test which temporarily connected my MBP "client" to my Mac Pro "backup server" so that it was "upstream" from my "gateway". However I didn't think of disconnecting the "gateway" until I had disassembled the test setup, and the connection probably wouldn't have worked without it. However my original -530 problems, which started on 30 January 2017 when I still had DSL instead of FiOS, occurred only when I booted the "backup server" after the scheduled time for the backup script and the script ran immediately—so I thought the bug was caused by uncoordinated startup in the Retrospect Engine.
  14. DavidHertzberg

    Yet another -530 client not found error

    mbennett, As an alternative to my alternative, when using "static IP address", try implementing retroclient.exe /ipsave xxx.xxx.xxx.xxx per what's under "Windows usage" in this Knowledge Base article. This 2014 enhancement was never put into the User's Guides; it should have been.
  15. amkassir, See "Version 16.5 Required" in this Knowledge Base article, and the macOS Mojave – Application Data Privacy KB article it links to. However I don't think those will answer your all questions; you'd better phone Retrospect Tech Support, and please post what you've found out—including when the august Documentation Committee is going to update that first KB article.
  16. DavidHertzberg

    Does anyone else backup over 10 Gbps?

    So why not add this as an additional post to your last thread, and save other people's time answering the same question? My answer, for instance, would be exactly the same. A new post to an existing topic makes that topic in the Forums list appear bolded, just like a new topic. The cumulative Release Notes for Retrospect Mac do say under Engine for 16.5 "Improved: Client scanning 2x faster". However that doesn't appear in the cumulative Release Note for Retrospect Windows, and may apply only to the scanning phase—for which there had been an Apple-created problem with Instant Scan for APFS-formatted Mac volumes which the Retrospect engineers said was going to be solved by switching to a 64-bit API to speed up non-Instant scan . So that probably doesn't improve the actual backing up phase speed for Retrospect Windows. Lennart_T suggested in a PM that the Engine should be made multi-threaded. I responded that the Engine has been running each operation in a separate thread since Retrospect Windows 7.5 and Retrospect Mac 8, and I couldn't see how one would usefully multi-thread an individual backup operation.
  17. DavidHertzberg

    How to restore files on top of what's there?

    x509, Your attempted correction of MrPete is wrong as to manufacturer name. Multics was developed for the GE 645, which was a GE 635 with "a configurable hardware protected memory system". General Electric later sold its computer business to Honeywell, and the Wikipedia articles say a GE 645 follow-on was sold as the Honeywell 6180. "The bulk of these computers running time-sharing on Multics were installed at the NSA and similar governmental sites. Their usage was limited by the extreme security measures and had limited impact on subsequent systems, other than the protection ring." IIRC, Fernando Corbató—lead developer of Multics—delivered the introductory IBM 7090 lecture in a 1963 post-summer week-long programming course at MIT somebody got me into. I chose to study Fortran II (go-to-only logic ) for the rest of the week; the course, followed by self-study, changed my life.
  18. DavidHertzberg

    Yet another -530 client not found error

    mbennett, Alternatively, have you considered setting up a "BackupLand" or "HomeSweetHome" Location in the Windows equivalent of your laptop's System Preferences->Network? You could copy your addresses from your Automatic location, and put your laptop's fixed IP address (not "static"; that term now refers to an Web-wide IP address permanently assigned to you by your ISP) specified on your home/office LAN's router into that Location. You could then use the Windows equivalent of the Mac System Preferences->Network dropdown to switch to that Location whenever you bring your laptop back to your home/office where you back it up.That way you could continue to use the Direct Access Method for your laptop "client" in Retrospect. I have no personal experience with this, especially since I'm a Mac administrator, but from reading the Mac System Preferences Help I think this would be better than defaulting to the Automatic location—unless Subnet Broadcast instead of Direct works for you. This Web page looks as if it might offer a clue to Windows 10 Settings for networking. I would welcome comments from Retrospect Windows administrators.
  19. DavidHertzberg

    Yet another -530 client not found error

    mbennett, Have you tried using the Subnet Broadcast access method? It is initially described under "Subnet Broadcast" on page 294 of the Retrospect Windows 16 User's Guide; how to use it is described under "Subnet Broadcast Access Method" on pages 295-296. Subnet Broadcast was suggested by henry-in-florida in this December 2018 post. IIRC I used it for my MacBook Pro "client" for about a month, then eventually (when a trial of Multicast didn't work) switched to Add Source Directly—the Retrospect Mac equivalent of Direct Access Method—after having upgraded to Retrospect Mac 15 (because of a Retrospect-Mac-only bug in preceding versions that activated at the start of 2019). My MBP never travels off my LAN, so Add Source Directly using a fixed IP address works for me.
  20. DavidHertzberg

    Scary Message: Groomed 290.2 GB from Backup Set Drives

    Lennart_T, Point well taken, but the OP's Backup Set is named "Backup Set Drives C D and V", so the message would have to be "Groomed 290.2 GB from 'Backup Set Drives C D and V'". I myself use "Backup Set Red" and "Backup Set White" and "Backup Set Blue" when running Retrospect Mac 6.1 on my G4 Digital Audio, and "Media Set Red" etc. when backing up my other machines using Retrospect Mac 16. The User's Guides and the Retrospect GUI(s) have long encouraged naming Backup/Media Sets that way.
  21. DavidHertzberg

    Scary Message: Groomed 290.2 GB from Backup Set Drives

    NoelC, According to all available documentation, Retrospect's grooming feature only works on Backup Sets—although page 234 of the Retrospect Windows 11 User's Guide under "Scripted Grooming" has the slightly scary sentence "When a Groom script runs, Retrospect deletes older files and folders from the source disk [my emphasis] Backup Set(s) based on its specified grooming policy" which I think is just sloppy tech writing. The reason I'm referring to the Retrospect Windows 11 UG is that, starting with Retrospect Windows 10 and Retrospect Mac 12, the august (adjective meant ironically) Documentation Committee decided that new features described in the "What's New" chapter for a particular major version would not have those descriptions moved to follow-on chapters of the next major version of the UG. Instead those descriptions are simply over-written by the next major version's new features. Therefore the only accessible written description of Performance-Optimized Grooming for Retrospect Windows is on page 8 of the version 11 UG (there is a description in the last section of GDPR – Deep Dive into Data Retention Policies with Grooming Selectors, but who would know to look there? ). There is also the Tutorial video Grooming Options Windows (plus a corresponding version for Retrospect Mac), but again who would know to look for a video? The charitable explanation is that the august Documentation Committee (of which the head of Retrospect Tech Support—by his own admission—is not permitted to be a member ) decided that nobody reads the User's Guides anymore; at 615 pages for the Retrospect Windows UG, exclusive of Release Notes, that IMHO is a supportable position. However I prefer the uncharitable explanation, which is that nobody on the Committee could take time away from his (sexist pronoun intended) regular work in Engineering or Product Management for the one person-week of work (estimate detailed in a Support Case I wrote) to retroactively update the follow-on chapters of both variants of the UG—and pre-StorCentric Retrospect Inc. couldn't afford to hire and familiarize a tech writer (who could have been somebody's spouse). P.S.: FYI Retrospect does have an Archive operation, which is the same as a Backup operation except that has a Move Files option. That option, described under "Archiving Execution Options" on page 376 of the Retrospect Windows 11 User's Guide, "deletes files from the source [my emphasis] volume after they have been copied. If Thorough or Media verification is turned on and the files do not match exactly, the originals will not be deleted." DovidBenAvraham reminds me that the competing application BE eliminated that option in 2018, probably because it violates the "3-2-1 rule" for backups.
  22. DavidHertzberg

    Yet another -530 client not found error

    x509, I understand your frustration, but IMHO calling the -530 error a "self-inflicted wound" is a bit unfair to the Retrospect engineers. The Multicast access method used to work beautifully, at least for me using Retrospect Mac from 1995 to early 2017. However if you read the first expert-quoting section in this post earlier in the same Forums thread I linked to in my preceding post, you'll see that Retrospect's version of Multicast seems to have recently stopped working reliably because of "improvements" in networking hardware (my situation) and/or software (your reported situation). IMHO the Retrospect engineers should at most be faulted for not having done a really thorough investigation of my -530 problems as reported in Support Case #61302 (in which my March 29, 2019 00:38 Additional Note is a copy of the same post section I linked to in the third sentence of this paragraph), and then not having faced up to the need to revise Retrospect's method of Multicasting (e.g. to use mDNS as the Ars Technica expert suggested). Of course in 2018-2019 the Retrospect engineers had many enhancements on their agenda, which Product Management undoubtedly considered to be more urgent than an extensive effort to fix -530 bugs that only some administrators were experiencing. Still, considering that AFAICT most Retrospect engineers are in their 50s, IMHO they would benefit from being forced to take a Software Engineering course in modern debugging methods—which they probably never had in college or grad school (I was a professional applications programmer from 1964 through 1988 after flunking out as a Political Science major, and then went back to get a quickie Bachelor's in CS followed by a night-school MSCS in early 1996—and I never had such a course). IMHO getting Multicast working reliably again will be an absolute must for the planned version (StorCentric management has announced this ) of the Retrospect "backup server" running on Drobo NAS appliances. Given that reviewers agree the main market for Drobo is for home users and SMEs, how can Drobo expect those customers' backup administrators—having backgrounds as described in the last sentence of that Wikipedia article's lead—to be expert enough in networking to assign fixed IP addresses to "clients" on their particular brand of routers and then enter those addresses via the Retrospect Drobo equivalent of the Direct Access Method? No, IMHO they'll need reliable Multicast.😎 I'd therefore suggest that you invoke superior force by communicating that requirement (as I already have in a snail-mail letter, but you can find an e-mail address on LinkedIn) to: Drobo Attn.: Mr. Rod Harrison, CTO 1289 Anvilwood Ave. Sunnyvale, CA 94089 USA Be sure to mention my name, which I used in the snail-mail letter (put a space between my "handle"'s second 'd' and the 'H'), and Support Case #61302. P.S.: A Forums search using "-530" (including the double-quotes) in the Sarch bubble shows some administrators have been getting this error since 2002. A number of these have turned out to be networking problems, and a number because bugs had not yet been fixed for Retrospect Windows.
  23. DavidHertzberg

    Yet another -530 client not found error

    x509, That is what finally worked for in Retrospect Mac 15 for my -530 problems that started on 30 January 2017, as detailed in this post and its thread predecessors—plus links to preceding threads. Add Source Directly is the Retrospect Mac equivalent of the Direct Access Method, which is described on pages 296-297 of the Retrospect Windows 16 User's Guide. I had to both look up my old Forums post and find the Retrospect Windows UG equivalent of Add Source Directly, while working only during only the TV commercials interrupting the film "Dancing With Wolves". Sorry for the delay.
  24. DavidHertzberg

    Recovery USB program never shows main recovery menu.

    Welcome to the wonderful world of different Windows drivers, x509, which is why Retrospect "inc." markets the Dissimilar Hardware Restore Add-On. P.S.: As to x509's second-paragraph complaint directly below, IMHO he'd do well to read pages 328-337 of the Retrospect Windows 16 UG.
  25. DavidHertzberg

    Recovery USB program never shows main recovery menu.

    x509, Here's why and how to submit a Support Case for a Retrospect enhancement, in this case to the Retrospect Windows User's Guide—which needs it. IMHO the enhancement should go beyond the UG; Retrospect should detect any first-time use of a Windows "backup server" or "client" machine and throw up a "Now create a recovery disk" message per Nigel Smith's first sentence immediately above. You've been a Forums member since early 2010, and you didn't know you needed to create a Disaster Recovery Disk in advance? Even I knew that, and I administrate Retrospect Mac—which doesn't have a Disaster Recovery Disk. (in the interests of truth, I backed up a work-provided Windows 95 machine at home from 2001-2004; however that was using Retrospect Mac 6—which didn't have a DRD feature AFAICT from reading its User's Guide—at the latest.)
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