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grivest

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About grivest

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  1. I take it nobody knows how to fix this? Don't upgrade, if the 'features' in the pro version don't work, you need to pay 1/2 the cost of the upgrade to fix it! This was a mistake. Thanks for the try everyone. George.
  2. Any other ideas folks? Help!
  3. Hi, It was worth a try. I am using a firewall, but turning it and my Antivirus off had no affect. I also have turned off system restore. No luck. Thanks. George.
  4. For the record I've had this problem for awhile. Since 5/2004, but maybe earlier. My log is truncated. Thanks for the update about support seeing other calls. This is really bad for servers. I'm running on a client so I also backup everything OK. The odd temp file fails. I use distributed computing so my PC is never 'idle.' The error codes I have show that VSC fails the same no matter if it's started manually or automatically. I love the 'if the feature fails, turn it off answer!' LOL. Yes, this seems to be a Microsoft issue, but they charge as well and knowledge base doesn't seem to show my error. I hope Retrospect can jump in here. Sorry about my previous 'impatient' query's about support. I missed the fact that this thread now spans 2 pages. Man is my face red. Thanks for the feedback folks. Can anyone jump in here? I debug for a large corporation. I can get any needed traces is anyone knows what I should collect! The backup of a client from my PC (with a retrospect client license) seems to run with open file backup just fine. Only this PC fails. Thanks!
  5. Does anybody have any other ideas please? This is very frustrating. It's enough to stop using Retrospect.
  6. Does anybody have any more ideas? Is this forum the only support for paying customers of retrospect products? Thanks. George.
  7. No change after rebooting. Does anybody have any ideas? I'm not getting what I paid for in the pro version!
  8. Hello, Thank you for the feedback. No, starting the service manually does not allow the backup to run. I still get the same errors. System restore is off. I did turn it on, then back off. Same error. I didn't reboot after turning it on though. I'll try that later. Thanks anyway.
  9. Hello, I rechecked the Volume Shadow Copy service. It says it's started on automatic, however there is an event ID that says otherwise: This is being posted when retrospect tries an open file backup: Event Type: Error Event Source: VSS Event Category: None Event ID: 5013 Date: 7/14/2004 Time: 9:12:13 PM User: N/A Computer: TIGRR24 Description: Volume Shadow Copy Service error: Shadow Copy writer ContentIndexingService called routine RegQueryValueExW which failed with status 0x80070002 (converted to 0x800423f4). For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 57 53 48 43 4f 4d 4e 43 WSHCOMNC 0008: 32 32 33 30 00 00 00 00 2230.... 0010: 57 53 48 43 49 43 00 00 WSHCIC.. 0018: 32 38 37 00 00 00 00 00 287..... No help at microsoft. It's followed by this: Event Type: Error Event Source: VSS Event Category: None Event ID: 12302 Date: 7/14/2004 Time: 9:12:15 PM User: N/A Computer: TIGRR24 Description: Volume Shadow Copy Service error: An internal inconsistency was detected in trying to contact shadow copy service writers. Please check to see that the Event Service and Volume Shadow Copy Service are operating properly. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 42 55 45 43 58 4d 4c 43 BUECXMLC 0008: 33 36 32 34 00 00 00 00 3624.... 0010: 42 55 45 43 58 4d 4c 43 BUECXMLC 0018: 33 35 39 34 00 00 00 00 3594.... Any ideas? This must be the problem, now how to fix it is the question.
  10. Hello, My renamed Administrator account "George R. Rivest" gets the invalid account information when I try to set it up. I have to leave off the password, and then it fails at run time. My newly created administrator account information does work. I don't get the error message if I disable the backup open files option. The error occurs immediately when looking at the volume itself. The C:, X: and Y: drives are all affected. I don't get the error when backing up a client PC on my network. This is the main Retrospect 'server' box. Any other ideas? Thanks!
  11. Hello, Yes, my Retrospect only account (and my normal Admin account) have passwords. I created a new ID as I was having problems setting my normal ID. I couldn't get the account info to take in Retrospect. Any other ideas out there? The error still occurs. Thanks, George.
  12. Hello, Actually I am getting the open error. I checked the thread you listed. I'd found that one. My Volume Shadow copy is already set to automatic. Here is my message: Can't use Open File Backup option for WinXP (C:), error -1017 (insufficient permissions) To volume Backup copy of WinXP © on MAXTOR (F:)... Any other ideas? This happens for any partition. Thanks.
  13. I'm using 6.5.350 of Retrospect Pro. I've been getting message 1017 for insufficient permissions on all my IDE NTFS volumes. I've found a few threads that indicate another userid should be created. I've done that, gave the new ID Admin, and I still have the error. These are all local drives. I setup security in Retrospect to run as the specific user I created. This is windows XP home edition. I did upgrade to Pro from the version included with a Maxtor USB drive. I believe a clean install was done with an uninstall of the old version, but I'm not 100% sure. I know only IDE or SCSI are supported for Open file backup. My source drive is IDE. My target is USB. Just to test I made the target an IDE partition. That resulted in the same message. Help!
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