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lfreeman

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About lfreeman

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  1. lfreeman

    Stuck on Building Snapshot

    I've checked the registry and the event log on the server being backed up and I can't find any indication of a problem with the registry. I ran an immediate backup with the Backup System State option turned off and the backup completed successfully. So we know the issue is related to backing up the registry but we don't know why or how to fix it.
  2. When backing up the C: drive of a Windows 2008 Server the copying of the files completes but Retrospect is stuck on Building Snapshot. Eventually after several hours the C: drive of the backup server becomes full and Retrospect aborts the backup and deletes the temporary files freeing the space on the backup server. I have been backing up this server for many months before this problem occurred. Yesterday I applied the latest update to Retrospect, but that changed nothing. All of my other servers are backing up correctly. What can be done?
  3. I am backing up my production database with a Full backup weekly and log backups daily between the full backup. I am testing my backup by restoring the full snapshot to my backup SQL Server and this process works correctly. However, when I select a log snapshot I cannot cannot continue because the 'Restore database' button remains grayed out. I have tried to select other log snapshots than the most recent and I have switched the destination to the original server. Neither selection enable the 'Restore database' button. How can I restore the most recent version of the database using a combination of Full and Log backups? If I cannot restore a Log backup then what use are they? What should my backup strategy be to be able to backup and restore a complete database to my backup server? Ideally, not a full backup every day.
  4. By setting the userenv debug level to log verbose message I am able to determine that this process is attempting to load the impersonating user's registry hive LibMain: Process Name: C:\Program Files\Dantz\Client\pcpds.exe See details below: ------------------------------------------------------------------------------------------------------ USERENV(1638.f5c) 09:24:21:925 ReleaseInterface: Releasing rpc binding handle USERENV(1638.f5c) 09:24:21:925 LoadUserProfile: Returning TRUE. hProfile = <0x6c8> USERENV(1620.1660) 09:24:24:222 LibMain: Process Name: C:\Program Files\Dantz\Client\pcpds.exe USERENV(1620.1660) 09:24:24:222 LoadUserProfile: Yes, we can impersonate the user. Running as self USERENV(1620.1660) 09:24:24:222 ========================================================= USERENV(1620.1660) 09:24:24:222 LoadUserProfile: Entering, hToken = <0x708>, lpProfileInfo = 0x1276e0 USERENV(1620.1660) 09:24:24:222 LoadUserProfile: lpProfileInfo->dwFlags = <0x1> USERENV(1620.1660) 09:24:24:222 LoadUserProfile: lpProfileInfo->lpUserName = <lfreeman> USERENV(1620.1660) 09:24:24:222 LoadUserProfile: NULL central profile path USERENV(1620.1660) 09:24:24:222 LoadUserProfile: NULL default profile path USERENV(1620.1660) 09:24:24:222 LoadUserProfile: NULL server name USERENV(1620.1660) 09:24:24:222 GetInterface: Returning rpc binding handle USERENV(25c.1750) 09:24:24:222 IProfileSecurityCallBack: client authenticated. USERENV(25c.1750) 09:24:24:222 DropClientContext: Got client token 000007AC, sid = S-1-5-21-766549096-3511737345-2711312465-1119 USERENV(25c.1750) 09:24:24:222 MIDL_user_allocate enter USERENV(25c.1750) 09:24:24:238 DropClientContext: load profile object successfully made USERENV(25c.1750) 09:24:24:238 DropClientContext: Returning 0 USERENV(1620.1660) 09:24:24:238 LoadUserProfile: Calling DropClientToken (as self) succeeded USERENV(25c.1684) 09:24:24:238 IProfileSecurityCallBack: client authenticated. USERENV(25c.1684) 09:24:24:238 In LoadUserProfileP USERENV(25c.1684) 09:24:24:238 LoadUserProfile: Running as client, sid = S-1-5-21-766549096-3511737345-2711312465-1119 USERENV(25c.1684) 09:24:24:238 ========================================================= USERENV(25c.1684) 09:24:24:238 LoadUserProfile: Entering, hToken = <0x1cc>, lpProfileInfo = 0xa0c388 USERENV(25c.1684) 09:24:24:238 LoadUserProfile: lpProfileInfo->dwFlags = <0x1> USERENV(25c.1684) 09:24:24:238 LoadUserProfile: lpProfileInfo->lpUserName = <lfreeman> USERENV(25c.1684) 09:24:24:238 LoadUserProfile: NULL central profile path USERENV(25c.1684) 09:24:24:238 LoadUserProfile: NULL default profile path USERENV(25c.1684) 09:24:24:238 LoadUserProfile: NULL server name USERENV(25c.1684) 09:24:24:238 LoadUserProfile: User sid: S-1-5-21-766549096-3511737345-2711312465-1119 USERENV(25c.1684) 09:24:24:238 CSyncManagerEnterLock <S-1-5-21-766549096-3511737345-2711312465-1119> USERENV(25c.1684) 09:24:24:238 CSyncManagerEnterLock: No existing entry found USERENV(25c.1684) 09:24:24:238 CSyncManagerEnterLock: New entry created USERENV(25c.1684) 09:24:24:238 CHashTableHashAdd: S-1-5-21-766549096-3511737345-2711312465-1119 added in bucket 18 USERENV(25c.1684) 09:24:24:238 LoadUserProfile: Wait succeeded. In critical section. USERENV(25c.1684) 09:24:24:238 TestIfUserProfileLoaded: Profile already loaded. USERENV(25c.1684) 09:24:24:238 RegSaveKey failed with error 1314 USERENV(25c.1684) 09:24:24:238 MoveUserClassesBeforeMerge: Failed unexpectedly (1314). USERENV(25c.1684) 09:24:24:238 MyRegLoadKeyEx: Loading key <S-1-5-21-766549096-3511737345-2711312465-1119_Classes> USERENV(25c.1684) 09:24:24:238 MyRegLoadKeyEx: NtLoadKey failed for <S-1-5-21-766549096-3511737345-2711312465-1119_Classes>, Status = c0000061 USERENV(25c.1684) 09:24:24:238 CreateClassHive: MyRegLoadKeyEx failed, hr = 80070522 USERENV(25c.1684) 09:24:24:238 LoadUserClasses: Failed to create user classes hive (1314). USERENV(25c.1684) 09:24:24:238 ReportError: Impersonating user. USERENV(25c.1684) 09:24:24:238 Profile Ref Count is 21 USERENV(25c.1684) 09:24:24:238 LoadUserProfile: Leaving critical Section. USERENV(25c.1684) 09:24:24:238 CSyncManagerLeaveLock <S-1-5-21-766549096-3511737345-2711312465-1119> USERENV(25c.1684) 09:24:24:238 CSyncManagerLeaveLock: Lock released USERENV(25c.1684) 09:24:24:238 CHashTableHashDelete: S-1-5-21-766549096-3511737345-2711312465-1119 deleted USERENV(25c.1684) 09:24:24:238 CSyncManagerLeaveLock: Lock deleted USERENV(25c.1684) 09:24:24:238 LoadUserProfile: Impersonated user: 000001cc, 0000079c USERENV(25c.1684) 09:24:24:238 LoadUserProfile: Reverted to user: 00000000 USERENV(25c.1684) 09:24:24:238 LoadUserProfile: Reverted back to user <00000000> USERENV(25c.1684) 09:24:24:238 LoadUserProfile: Leaving with a value of 1. USERENV(25c.1684) 09:24:24:238 =========================================================
  5. I am getting the following error for the user account that I'm using for the backup that seems to happen at the same time I attempt to access the Exchange server. Source: Userenv Event Id: 1505 Windows cannot load the user's profile but has logged you on with the default profile for the system. DETAIL - A required privilege is not held by the client. I don't know what privilege this could be because the backup account being used as a login and for the Retrospect client service is a domain administrator's account, and an Exchange administrator account.
  6. The Exchange server container doesn't show any storage groups to add to the backup. In addition my mailboxes that were working now won't show any mailboxes, just the container. I haven't tried an NT backup of Exchange.
  7. Yes I did remove it an re-add it with no change in results.
  8. After working earlier this week, my Exchange Server backup has now stopped working. The mailboxes backup of the same server continues to work without error. These backups are two different script, but store the backup to same backup set. The storage group backup has the following log entry. --------------------------------------------------------------------------------- + Normal backup using HM Exchange Server at 9/3/2004 8:32 AM (Execution unit 1) To Backup Set HM Exchange Set A... T-2: MapError: unknown Windows error -1,056,759,263 Can't access volume First Storage Group on XXXXXX , error -1102 (drive missing/unavailable) 9/3/2004 8:32:26 AM: Execution incomplete --------------------------------------------------------------------------------- This same backup worked earlier --------------------------------------------------------------------------------- + Normal backup using XXXXXXX Exchange at 9/1/2004 8:50 AM (Execution unit 1) * Resolved container Exchange Server on XXXXXX to 1 volumes: First Storage Group on XXXXXX * Container Exchange Mailboxes was empty (had no volumes) To Backup Set HM Exchange Set A... - 9/1/2004 8:50:04 AM: Copying First Storage Group on XXXXXX 9/1/2004 8:50:04 AM: Connected to XXXXXX 9/1/2004 8:57:46 AM: Execution completed successfully Completed: 3 files, 2.5 GB Performance: 419.0 MB/minute Duration: 00:07:40 (00:01:46 idle/loading/preparing) ----------------------------------------------------------------------------------------- The Exchange server is running Exchange Server 2003 with SP1, and the OS is Windows Server 2003. The backup server is Windows Server 2003 running Retrospect verion 6.5.360. The Exchange server is running the latest Retrospect client. I've deleted and recreated the script. When creating the script I can browse to the storage group with no problems. I've tried different "login as" identities with no effect.
  9. I've installed the Retrospect client on my Windows 2003 Terminal Server but I can't contact it form the backup server. When I lauch the Retrospect client on the Terminal Server it come up with every control on every tab disabled. The status shows 'Client networking not available, or service not running.' The service is running as confirmed by the service control manager, and the event log show no errors in the application or system logs. I can start or stop the service without any problems. I've tried running the client service as the system account and as a domain user account, but that seems to make no difference. Any suggestions?
  10. The issue was between the Exabyte tape library and the Adaptec 29320-R SCSI host controller. The tape library could do everything except write to a tape when connected to the 29320-R. I replaced the 29320-R with a 29160 controller and the SCSI parity errors stopped. Exabyte technical support says that they are having a big problem with these newer controllers from Adaptec that support RAID because they won't connect to the library asynchronously.
  11. The tape drive and the changer are both listed and disabled in the device manager. The Retrospect version is 6.5.343, and the latest driver update, rdu49, is installed. The configure->devices->environment reports using NT Passthrough. Layton
  12. I installed an Exabyte 1x10 PacketLoader 1U and setup a new installation of Retrospect with the latest driver update on my Windows 2003 Server on March 15. It ran great for two weeks. I then started getting timeout issues and no backup jobs would work. I get Event ID 9 and 11 when Retrospect begins to write to the tape. I have talked with Exabyte technical support who directed me to move the tape library off of the same SCSI controller as the RAID array (builtin Adaptec RAID on a SuperMicro 1U motherboard, dual XEON). I installed an Adaptect SCSI Card 29320-R in the available PCI-X slot. The same problems occurred with the new card, so they had me replace the cable, and eventually the terminator. The Adaptec driver is the very latest from the website, and the bios on the SCSI controller was updated to the latest verstion. None of these changes worked, so they sent me a replacement library. I have installed the replacement library, and still the same problems. For example, I setup an immediate backup of the server's drive C and I get the following events and log entries. Retrospect Log: + Executing Immediate Backup at 4/18/2004 5:47 PM (Execution unit 1) To Backup Set Backup Set A... - 4/18/2004 5:47:25 PM: Copying Drive C (C:) SCSI 3:11: (<00> passed 35 more times) SCSI 3:11: 5:48:21 PM Command <01 00 00 00 00 00> SCSI 3:11: 5:48:21 PM Read <03 00 00 00 1a 00> [26 bytes] [26 bytes] > 70 00 00 00 00 00 00 18 00 00 00 00 00 00 00 00 00 00 00 01 00 00 01 49 4c c1 SCSI 3:11: 5:48:21 PM Read <1a 00 0f 00 1c 00> [28 bytes] [28 bytes] > 1b 82 10 08 81 4e 20 00 00 01 00 00 0f 0e 40 80 00 00 00 03 00 00 00 03 00 00 00 00 SCSI 3:11: 5:48:21 PM Write <15 10 00 00 1c 00> [28 bytes] [28 bytes] > 00 00 10 08 81 00 00 00 00 01 00 00 0f 0e 40 80 00 00 00 03 00 00 00 03 00 00 00 00 SCSI 3:11: 5:48:21 PM Write <0a 01 00 00 01 00> [65,536 bytes] Sense > f0 00 0b 00 00 00 01 18 00 00 00 00 47 00 00 00 00 00 00 00 00 00 00 00 00 00 [830 bytes] > 52 78 76 72 44 41 54 20 00 06 00 00 00 00 00 00 44 56 48 2e 01 10 01 10 40 44 74 55 00 00 01 12 SCSI 3:11: (<0a> failed 5 more times) SCSI 3:11: 5:48:31 PM Command <10 00 00 00 00 80> SCSI 3:11: 5:48:32 PM Command <00 00 00 00 00 00> datOpen: devOpenFlags 0x0 engineFlags 0x1 SCSI 3:11: (<00> passed 1 more times) SCSI 3:11: 5:48:32 PM Read <1a 00 0f 00 1c 00> [28 bytes] [28 bytes] > 1b 82 10 08 81 4e 20 00 00 01 00 00 0f 0e 40 80 00 00 00 03 00 00 00 03 00 00 00 00 SCSI 3:11: 5:48:32 PM Write <15 10 00 00 1c 00> [28 bytes] [28 bytes] > 00 00 10 08 81 00 00 00 00 01 00 00 0f 0e c0 80 00 00 00 03 00 00 00 03 00 00 00 00 SCSI 3:11: 5:48:32 PM Command <01 00 00 00 00 00> SCSI 3:11: 5:48:32 PM Read <03 00 00 00 1a 00> [26 bytes] [26 bytes] > 70 00 00 00 00 00 00 18 00 00 00 00 00 00 00 00 00 00 00 01 00 00 01 49 46 55 SCSI 3:11: 5:48:32 PM Read <1a 00 0f 00 1c 00> [28 bytes] [28 bytes] > 1b 82 10 08 81 4e 20 00 00 01 00 00 0f 0e c0 80 00 00 00 03 00 00 00 03 00 00 00 00 SCSI 3:11: 5:48:32 PM Write <15 10 00 00 1c 00> [28 bytes] [28 bytes] > 00 00 10 08 81 00 00 00 00 01 00 00 0f 0e c0 80 00 00 00 03 00 00 00 03 00 00 00 00 SCSI 3:11: 5:48:32 PM Write <0a 01 00 00 01 00> [65,536 bytes] scsiDoNTPTTrans: SCSI 3:11 addr 0x38 DeviceIoControl err, srbStatus 1,117, iopbLen 0x10070, returned 0x0 Result -300, status 0, (srb 0x45d, ha 0x0) [65,536 bytes] > 52 78 76 72 44 41 54 20 00 06 00 00 00 00 00 00 44 56 48 2e 01 10 01 10 40 44 74 55 00 00 01 12 SCSI 3:11: 5:48:32 PM Command <00 00 00 00 00 00> scsiDoNTPTTrans: SCSI 3:11 addr 0x38 DeviceIoControl err, srbStatus 1,117, iopbLen 0x10070, returned 0x0 Result -300, status 0, (srb 0x45d, ha 0x0) Device trouble: "2-Backup Set A", error -102 (trouble communicating) datUClose: devOpenFlags 0x0 engineFlags 0x0 ---------------------------------- After the tape was loaded and when Retrospect began to write to the tape an Event ID 11 The driver detected a controller error on \Device\Scsi\adpu3202. Followed by an Event ID 9 The device, \Device\Scsi\adpu3202, did not respond within the timeout period. This sequence of events occurs no matter which Backup set I use. The PacketLoader is set to user native emulation. The library is on SCSI ID 0 and the tape drive is on SCSI ID 11. I have updated the firmware on the original tape library. I would appreciate any suggestions that might be offered. Layton
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