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offthewall

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Everything posted by offthewall

  1. I'm not seeing any crash logs for retro client.
  2. Correct, "Clearly" the client isn't running correctly. You see retro run because this particular laptop in my personal one and also has a copy or Retrospect installed on it. There are no crash reporter logs for retrospect client in the location specified. As I previously stated, a reboot of the client machine will temporarily fix the problem until a backup occurs. Here is top on the client after a reboot and client now visible to server: Processes: 85 total, 3 running, 2 stuck, 80 sleeping... 337 threads 20:46:49 Load Avg: 0.24, 0.24, 0.24 CPU usage: 4.00% user, 7.11% sys, 88.89% idle SharedLibs: num = 19, resident = 76M code, 6272K data, 5004K linkedit. MemRegions: num = 11811, resident = 571M + 32M private, 247M shared. PhysMem: 241M wired, 875M active, 396M inactive, 1558M used, 490M free. VM: 11G + 375M 77169(0) pageins, 0(0) pageouts PID COMMAND %CPU TIME #TH #PRTS #MREGS RPRVT RSHRD RSIZE VSIZE 663 top 11.1% 0:02.57 1 18 31 1916K 204K 2500K 18M 652 tcsh 0.0% 0:00.02 1 15 24 700K 192K 1160K 18M 651 login 0.0% 0:00.03 1 17 56 332K 232K 1104K 19M 650 Terminal 3.2% 0:01.18 3 100 212 1940K+ 26M 12M+ 366M 645 PubSubAgen 0.0% 0:00.02 2 58 30 480K 8788K 1624K 32M 615 SyncServer 0.0% 0:05.35 2 59 159 26M 8784K 29M 52M 611 mdworker 0.0% 0:01.04 4 73 74 2360K 11M 8536K 39M 521 launchd 0.0% 0:00.28 3 24 26 164K 300K 508K 18M 510 AppleMobil 0.0% 0:04.36 1 43 39 2820K 4832K 4916K 30M 487 iTunes 0.0% 2:31.55 10 274 1072 86M 36M 120M 490M 484 rmdb 0.0% 0:00.00 1 8 22 84K 2084K 308K 20M 483 rmdb 0.0% 0:00.00 1 8 23 36K 2084K 228K 21M 482 rmdb 0.0% 0:00.03 1 15 23 80K 2072K 1004K 21M 481 ARDAgent 0.0% 0:00.20 10 101 67 864K 3156K 3492K 286M 480 Remote Des 0.0% 0:27.37 14 154 340 6752K 34M 20M 399M 450 AppleSpell 0.0% 0:00.09 1 37 31 636K 8504K 2420K 33M 251 iChatAgent 0.0% 0:01.26 5 75 153 9496K 9008K 13M 298M 250 Address Bo 0.0% 0:01.50 4 101 275 9320K 25M 19M 370M 249 iCal 0.0% 0:09.45 3 109 298 11M 29M 26M 374M 248 Safari 0.0% 1:12.69 7 153 708 39M 36M 90M 441M 247 Mail 0.1% 1:10.11 12 323 482 47M 47M 76M 439M 246 iChat 0.1% 0:16.82 9 413 474 31M 39M 48M 428M 239 dmnotifyd 0.0% 0:00.12 5 60 39 2456K 228K 3472K 22M 236 usbmuxd 0.0% 0:03.44 2 22 43 924K 228K 1536K 19M 235 Spanning S 0.0% 0:00.16 1 66 179 2896K 13M 6424K 346M 234 Rogue Amoe 0.0% 0:00.05 1 61 47 600K 8892K 2952K 304M 231 Microsoft 0.0% 0:00.63 2 73 105 4536K 3432K 9724K 355M 229 iTunesHelp 0.0% 0:00.24 2 53 51 804K 7668K 3364K 291M 226 XPSLaunche 0.0% 0:00.08 2 61 54 732K 8940K 3128K 304M 220 racoon 0.0% 0:00.07 1 14 27 228K 224K 1032K 18M 206 Finder 0.0% 0:09.02 6 151 305 5128K 37M 20M 382M 205 SystemUISe 0.0% 0:15.95 9 487 456 6604K 21M 14M 362M 204 coreaudiod 0.0% 0:00.51 2 300 96 2036K 2924K 3940K 23M 202 Dock 0.0% 0:03.56 3 129 400 5116K 42M 19M 373M 201 pboard 0.0% 0:00.00 1 15 25 220K 188K 624K 19M 200 ATSServer 0.0% 0:02.14 2 103 193 1724K 12M 5376K 75M 198 UserEventA 0.0% 0:00.25 2 308 103 816K 5024K 2976K 24M 197 Spotlight 0.0% 0:00.13 2 81 89 1308K 11M 4992K 310M 195 AppleVNCSe 0.0% 0:00.04 2 76 47 532K 6724K 2796K 284M 192 AirPort Ba 0.0% 0:00.08 3 82 175 820K 13M 3648K 343M 191 Folder Act 0.0% 0:00.17 1 59 52 772K 9004K 3292K 304M 189 RetroRunSL 0.0% 0:00.72 1 18 82 3272K 3200K 3492K 78M 177 VNCPrivile 0.0% 0:00.00 1 16 24 148K 188K 624K 19M 168 pvsnatd 0.0% 0:01.41 3 26 28 204K 184K 884K 21M 164 virusbarri 0.0% 1:03.97 22 91 159 78M 404K 79M 157M 161 virusbarri 0.0% 0:00.00 2 16 24 172K 184K 308K 19M 149 launchd 0.0% 0:01.16 3 231 26 280K 300K 596K 18M 140 RetroRun 0.0% 0:02.24 1 14 78 2096K 3196K 2632K 97M 139 qmasterd 0.0% 0:00.04 2 24 54 772K 7240K 4084K 33M 136 integod 0.0% 0:00.97 2 56 97 49M 872K 51M 68M 124 retroclien 0.0% 2:49.32 8 50 37 268K 188K 968K 23M 123 qmasterd 0.0% 0:00.05 1 19 52 704K 7236K 3848K 33M 121 llipd 0.0% 0:02.45 1 8 17 84K 184K 220K 18M 106 intermappe 0.0% 0:00.00 1 14 22 128K 188K 396K 18M 104 WindowServ 1.0% 1:22.98 5 264 1078 6252K- 73M 80M- 412M- 62 krb5kdc 0.0% 0:00.02 1 17 43 480K 188K 1424K 18M 57 coreservic 0.0% 0:01.26 4 219 146 2240K 23M 23M 62M
  3. I ran top on the client at the time that the server was unable to see the client.
  4. What is the status of the client when you open the client UI after this problem? When this failure happens, and you run Top in the terminal, what Retrospect and Retrospect Client processes appear? What % of the CPU is being used for these processes. Internally we have fixed at least one situation that can cause the client to "crash". We are investigating another possible client failure that we have reproduced and are debugging. Client is ON and Status is READY. Processes: 92 total, 3 running, 2 stuck, 87 sleeping... 389 threads 18:15:30 Load Avg: 0.37, 0.45, 0.37 CPU usage: 25.91% user, 7.73% sys, 66.36% idle SharedLibs: num = 19, resident = 50M code, 4312K data, 3788K linkedit. MemRegions: num = 15026, resident = 747M + 34M private, 222M shared. PhysMem: 246M wired, 817M active, 709M inactive, 1777M used, 271M free. VM: 13G + 375M 139199(0) pageins, 29956(0) pageouts PID COMMAND %CPU TIME #TH #PRTS #MREGS RPRVT RSHRD RSIZE VSIZE 4628 top 8.2% 0:17.97 1 18 31 2184K 204K 2768K 18M 4617 tcsh 0.0% 0:00.02 1 15 25 592K 192K 1160K 18M 4616 login 0.0% 0:00.03 1 17 56 332K 232K 1104K 19M 4615 Terminal 27.6% 0:04.45 3 100- 212 2108K+ 16M 12M+ 366M 4584 mdworker 0.0% 0:03.60 4 55 61 1484K 5848K 4128K 36M 4580 mdworker 0.0% 0:01.12 4 73 85 2936K 9636K 9064K 40M 4492 rmdb 0.0% 0:00.00 1 8 23 72K 1416K 308K 20M 4491 rmdb 0.0% 0:00.00 1 8 24 24K 1416K 228K 21M 4490 rmdb 0.0% 0:00.01 1 15 24 80K 1404K 1004K 21M 4489 ARDAgent 0.0% 0:00.14 10 104 70 928K 1196K 3548K 286M 4488 Remote Des 18.6% 1:40.56 16 160 353 16M 31M 40M 423M 4485 SecurityAg 0.0% 0:00.82 5 115 241 2196K 15M 8416K 369M 4484 authorizat 0.0% 0:00.02 1 31 36 508K 1904K 1572K 29M 4432 SyncServer 0.0% 0:07.96 2 59 225 28M 5808K 30M 52M 4238 LKDCHelper 0.0% 0:00.01 1 18 26 224K 188K 892K 19M 3872 DashboardC 0.0% 0:04.52 4 150 250 10M 11M 18M 359M 3871 DashboardC 0.0% 0:06.96 4 130 401 27M 19M 45M 388M 3383 launchd 0.0% 0:00.81 3 24 27 168K 300K 508K 18M 2930 AppleSpell 0.0% 0:00.46 1 60 34 720K 5612K 4076K 34M 1081 racoon 0.0% 0:01.20 1 14 28 244K 224K 1044K 18M 1061 VNCPrivile 0.0% 0:00.00 1 16 24 124K 184K 620K 19M 1060 krb5kdc 0.0% 0:00.17 1 17 44 444K 188K 1424K 18M 1059 kdcmond 0.0% 0:04.90 2 25 20 248K 184K 1020K 18M 1058 RFBRegiste 0.0% 0:00.02 1 16 19 196K 184K 1044K 18M 1057 AppleVNCSe 0.0% 0:00.12 2 74 48 648K 4948K 2832K 284M 448 launchd 0.0% 0:06.26 3 24 27 168K 300K 508K 18M 290 Address Bo 0.0% 0:03.10 4 100 335 9476K 16M 20M 373M 289 iCal 0.0% 0:31.31 3 114 301 12M 18M 27M 375M 288 Safari 0.2% 24:45.94 16 361 2640 254M 30M 309M 719M 287 iChatAgent 0.0% 0:12.49 4 74 170 7760K 5964K 10M 297M 286 Mail 0.1% 5:42:35 17 424 749 57M 36M 101M 516M 285 iChat 0.0% 0:31.69 10 417 478 13M 23M 30M 429M 195 dmnotifyd 0.0% 0:00.70 5 72 42 2648K 4176K 3860K 25M 193 usbmuxd 0.0% 0:00.00 2 21 29 184K 188K 668K 19M 192 Missing Sy 0.0% 0:00.86 2 83 177 848K 7564K 3696K 345M 190 Missing Sy 0.1% 4:52.00 8 161 245 11M 11M 15M 369M 189 Spanning S 0.0% 0:00.78 3 85 184 3688K 8696K 7272K 347M 188 Rogue Amoe 0.0% 0:00.22 1 62 48 572K 5928K 2864K 304M 185 Microsoft 0.0% 0:02.57 2 74 106 4536K 1364K 8228K 355M 183 iTunesHelp 0.0% 0:00.16 2 53 57 580K 2760K 2996K 291M 181 XPSLaunche 0.0% 0:00.18 2 62 55 688K 5976K 3016K 304M 158 Finder 0.0% 0:38.93 12 210 499 18M 30M 45M 481M 156 coreaudiod 0.0% 0:01.28 2 302 105 1968K 2872K 3680K 23M 155 SystemUISe 0.0% 6:28.72 10 503 484 10M 14M 18M 370M 154 ATSServer 0.0% 0:06.05 2 118 208 1424K 9108K 7676K 79M 152 pvsnatd 0.0% 0:14.19 3 26 29 176K 184K 1060K 21M 151 pboard 0.0% 0:00.00 1 15 26 168K 188K 576K 19M 148 Dock 0.0% 26:09.78 3 160 429 5000K 22M 14M 374M 146 UserEventA 0.0% 0:00.77 2 308 107 736K 6468K 3192K 33M 145 Spotlight 0.0% 0:00.35 2 80 86 1132K 6684K 4780K 310M 141 AirPort Ba 0.0% 0:00.35 3 87 180 772K 7792K 3572K 343M 140 Folder Act 0.0% 0:00.44 1 59 51 748K 5944K 3264K 304M 137 RetroRunSL 0.0% 0:05.51 1 18 83 2412K 1120K 2724K 78M 118 virusbarri 0.0% 2:19.39 22 91 165 81M 416K 82M 159M 115 virusbarri 0.0% 0:00.00 2 16 25 104K 184K 268K 19M 112 qmasterd 0.0% 0:00.04 2 24 55 116K 2184K 1128K 33M 111 RetroRun 0.0% 0:22.22 1 14 79 380K 1116K 1256K 97M 102 integod 0.0% 0:06.33 2 56 98 48M 512K 49M 68M 100 Missing Sy 0.0% 0:00.13 2 51 115 360K 5344K 1884K 69M
  5. What is the status of the client when you open the client UI after this problem? When this failure happens, and you run Top in the terminal, what Retrospect and Retrospect Client processes appear? What % of the CPU is being used for these processes. Internally we have fixed at least one situation that can cause the client to "crash". We are investigating another possible client failure that we have reproduced and are debugging. Thank you. I will run top when I see the issue again. I currently have all laptops reverted to the older client at the moment. When I get some time later in the week, I'll re-install and get more details when it fails.
  6. Why on earth would you say that? Dave Because of the nature of the initial replies (lack of understanding of the issue) and there has been no reply for a week (lack of interest). I can reproduce the problem at will on several laptops on two different networks/retrospect installations. Another user has claimed to be experiencing the exact same issue. Uninstalling the new client and re-installing the old client fixes the problem. Re-installing the new client re-introduces the problem. I'm available for testing fixes in my own interest but have not had any contact from EMC. I am not willing to pay for support then chase a refund if EMC so decides that it is a bug.
  7. Yes, that is what I have done. Reverted to the older non-universal binary client. Works fine. EMC apparently doesn't understand or care about this issue. If they would allow users to contact them to report bugs without charging them, maybe some of this stuff would get fixed.
  8. The speed is not the issue, it is the client becoming non-functional after a backup. BTW. I discovered that re-booting the MacBook will fix it as well. Retrospect has always had "issues" with wireless clients so changing connection is only going to possibly eliminate the problem not solve it. This is a laptop so having a wired connection defeats the portability of it.
  9. Wireless N network. 55.9MB/min No firewall.
  10. Retrospect 6 running in Backup server mode on an OS X 10.3.3 server. If laptop clients disconnect in the middle of a backup, Retrospect get caught in a loop of Net Retry's forever. No other backups are performed and even when the client reconnects, the backup does not proceed.
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