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jishaq

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About jishaq

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  1. I had the same problem, and I found a workaround by reading another thread here. My workaround is posted here. Basically, tell your ESET virus scanner to exclude scanning of C:\WINDOWS\setupapi.log, and the snapshot should immediately finish building. If you don't have ESET, then perhaps this issue isn't specific to ESET virus scanners, in which case I suggest trying to exclude the aforementioned file from whatever virus solution you do use. -Jeff
  2. I had the same problem using Retrospect Multi Server Win 7.5.387, when it was on the Backup Source of the hard drive on which I have both WinXP SP2 and Retrospect svr installed. It copied all files over just fine, but "Building Snapshot..." appeared hung for >6 hours and no disk activity. I am using ESET NOD32 Antivirus 3.0.566.0, a very poweruser-friendly scanner that, up until now, has never given me any trouble. Upon doing the following steps, much disk activity occured and in 30 seconds, Retrospect moved on to the next Backup Source, and everything works fine now: 1) Double-click ESET icon in SysTray 2) Navigate to Tools -> 'Entre entire advanced setup tree...' -> 'Antivirus and antispyware' -> Exclusions property sheet 3) Hit "Add...", and type in C:\WINDOWS\setupapi.log 4) Commit change and close the dialog(s) I will pass this on to ESET. I hope this helps others having this problem. -Jeff PS : I have 'Software data compression' and 'Media Verification' both ENABLED.
  3. Hello, I have a WinXP SP2 workstation for which I'd like to create a bootable disaster recovery CD. The instructions to create the CD tell me I need to insert my Windows Installer CDROM and point the wizard to the CD's i386 folder. My Windows XP Installer CDROM is for the original Windows XP release, and I have not slipstreamed in SP2 to this CDROM, though I have since downloaded and installed Microsoft's SP2 update directly to my computer. Is it going to mess up my disaster recovery CD if I use the original-release XP CDROM's i386 folder, when the computer I'm backing up is actually running SP2? Surely some of the contents of the i386 folder are updated with the application of SP2, but I don't know the internals of the Disaster Recovery CD creation enough to know if this is discrepancy is going to pose any issues. If so, one idea I had is to create the XP SP2 slipstream folder on my hard drive per the URL above, and just point Disaster Recovery at this folder. That way at least I don't have to go to the trouble of burning a CDROM. Thanks, -Jeff
  4. Hello, While I was running Retrospect MultiServer 7.5 to back up one of my machines, the Activity Monitor showed it was backing up a huge (16-gig) file that I hadn't intended it to back up. It's just a temporary file that I don't want to keep around. I understand I can go back through and modify my Backup settings so as to exclude this directory, and I intend to do that. My question is, now that the backup is finished, is it possible for me to go in and delete this unwanted 16GB file from the backup snapshot, so it doesn't use up an unruly amount of space on my backup set? Thanks! -Jeff
  5. jishaq

    scheduled backup ending up deferred

    This fixed it for me: http://kb.dantz.com/article.asp?article=7956&p=2 -Jeff
  6. This fixed it for me: http://kb.dantz.com/article.asp?article=7956&p=2 -Jeff
  7. I purchased and used Retrospect 6.5 Professional for Windows, and I was trying to get it to work on my network: A) Windows XPSP2 file server with 500GB USB hard drive, running Norton AntiVirus 2006 1 Windows XPSP2 client on same workgroup, running Norton AntiVirus 2004 I installed the latest version of the server I had (6.5.350) on A, and then installed the latest client I had on B. When I attempted to add A) as a source, Retrospect gave me an error -530, something about not finding the client. Digging around on the Knowledgebase didn't get me anywhere... I have the Windows Firewall disabled on both computers, I added ports 497 TCP and UDP to the port exclusions list of both A) and B)'s Windows Firewall settings. Then, I added the Retrospect.exe to the program exclusions list on A). Still, same error (many reboots inbetween). Finally, I tried adding Retrospect.exe to the exclusions list in NAV2006 Internet Worm blocking thing. Still, no go. I have Windows networking working fine between these two computes. I can ping them by host name or IP, and I have network drives successfully mapped between the two. After completely uninstalling the 6.5 server on A and client on B, I downloaded the 7.5 trial and installed it (server on A, client on just now, in hopes that it worked a little better for me. When I launched the freshly-installed 7.5 server on A), the splash screen goes away and the main application window opens, and I get "Retrospect has encountered a serious error: A log of this error has been written to the file "assert_log.utx". Dismissing this, I get an upgrade wizard, "You are upgrading Retrospect", that demands a license code to continue. The log file indicates retrorun.exe failed due to an access violation: OS: Windows XP version 5.1 (build 2600), Service Pack 2, (32 bit) Application: C:\Program Files\Retrospect\Retrospect 7.5\retrorun.exe, Exception occurred on 7/8/2006 at 12:27:34 AM Exception code: C0000005 ACCESS_VIOLATION Fault address: 004091E3 0001:000081E3 retrorun.exe Next, I come online for support because I must say I've tried it all. I discover the only support offerings are this forum (or I can pay for support, I'm sure), and that there is no email support availble to me. Please help. Thank you, -Jeff
  8. jishaq

    Error -530

    Thanks, I figured out why I was getting this problem. The static IP address of the client in question had been changed to a value outside of my subnet for some reason (typo; 198.162.x.x)! -Jeff
  9. jishaq

    Error -530

    I have installed REtrospect Client 6.5.136 on a WIn2kSP3 laptop. When I attempt to add this client to my Retrospect Pro 6.5.350 server thru Configure : Clients, the machine shows up in list, but when after trying for some time to connect to the client, I always get an error -530 "Sorry, couldn't add backup client, error -530 (backup client not found)." On the laptop, I have uninstalled the 6.5.136 client, rebooted, reinstalled the 6.5.136 client, and rebooted. I noticed that after the uninstall + reboot, the "Retrospect Helper" service is left intact, so your uninstaller apparently doesn't get rid of everything. The problem persists. I have another laptop (also running the same OS and same version of client) that works fine ... I select it in the list, and it asks for the access password. What's up with that? -Jeff
  10. Oof. Well, the good news is that by getting rid of those files in the folder (I actually just copied them into a temp folder to get them out of the way), I was able to launch Retrospect. The bad news is, it's prompting me for my purchase code since I installed that upgrade, and I don't seem to have it anywhere. My bad, but looks like I'm a step closer to backup now! Thanks, -Jeff Ishaq
  11. I purchased Retrospect 6.5 Pro to do weekly manual backups of my two office computers (both running Win2k Pro SP3). Both of these computers have the Retrospect Client 6.5.136 on them. I run Retrospect 6.5 server on a Windows 2000 Pro SP3 machine Things were going fine until I went to launch Retrospect server to begin my backup. Almost immediately after launching RS 6.5.343, right after the splash screen disappears, it throws up a message and fails to launch: TITLE: Retrospect MESSAGE: "Can't load the configuration, error -641 (chunk checksum didn't match). (version 0x0000 found, 0x0320 expected)" [OK] I uninstalled Retrospect 6.5.343, rebooted my server, and downloaded and installed the latest version (6.5.350), and rebooted. I get precisely the same error message. Please help. -Jeff Ishaq
  12. I am using the Retrospect 6.5 Pro 30-day trial that came with my Plextor PX-708A DVD+RW drive. So far, it works superbly compared to other much more expensive solutions. I have a question about network clients. My backup scenario is as follows: * One Windows 2000 Pro SP3 desktop with the backup device and Retrospect 6.5 Pro (trial) installed * Three Windows 2000 Pro SP3 computers on my LAN; each has its hard drive shared as a network resource Question 1) Does the 30-day trial version of Retrospect 6.5 include the Retrospect Client installer? It was not available on the DVD that came with my Plextor drive, which is bundled with a lot of other stuff in addition to Retrospect. Is the Client Installer available if I download the 30-day trial directly from dantz.com? Question 2) I back up my three networked computers simply by adding their shared drives to my list of volumes to back up. (e.g., \\jeffLaptop\c, \\daphne\c, etc). Why would I need to install Retrospect Client on jeffLaptop and daphne if this already works for me? Thanks very much! -Jeff Ishaq
  13. jishaq

    Newbie questions: Plextor PX-708A DVD+RW

    Following up on my own message... Quote: jishaq said: 1) I have tried using InCD Veritas BackupExec, to no avail. InCD is buggy and has managed to render my Verbatim DVD RW media (recommended by Plextor) unusable, despite the latest firmware and software updates. BackupExec has terrible support, is expensive, and is just too complicated to navigate. Has anybody on this forum had success performing backups that span multiple DVDs with the Plextor PX-708A DVD RW drive? Retrospect 6.5 Pro seems to span multiple DVDs just fine on this drive. Quote: jishaq said: 2) Does Retrospect provide its own mechanisms for working with DVD RW Media, or must I work with a third-party package for such tasks? E.g., packet-writing and media-formatting tasks. If third-party packages are required, has anyone specifically had success with such a package on the PX-708A DVD RW drive under Windows 2000 Pro or Server? I have found Roxio, InCD, Nero 6 all to be difficult to work with, and I am at a point where I have somehow rendered 3 DVD RWs unusable with Nero/InCD. Since I bought the DVD RW drive for the sole purpose of backup, ideally I would uninstall all such tools (Nero, InCD, Roxio) and my backup software would take care of everything. Retrospect 6.5 Pro does not require the use of any third-party software to work with (erase / format, read, write) DVD RW media. I was quite pleased to do a fresh install of Win2k Pro SP4, install Retrospect, and have it work with my DVD media without having to install and use Nero/Roxio to prepare and work with the media. As I see it, this gives Retrospect a huge advantage over other backup solutions (Backup Exec 9.0) that do not directly support DVD RW operations, and which instead require a third-party package to do so. Such a requirement convolutes the backup system and drastically increases the possibility of failure or problems due to buggy software. In my experience, most consumer-oriented software for working with DVDs is notoriously buggy (Roxio, InCD, etc) and, while adequate for archiving Sex and the City episodes and MP3s, this software is not robust enough to facilitate the I/O required of backup software. -Jeff
  14. My Plextor PX-708A DVD+RW drive tells me I can obtian a free 30-day trial copy of Retrospect if I email a particular address. I have done so, and I have some questions about this product that I hope are appropraite for this forum. I have spent 3 weeks trying to back up a small home business LAN onto DVD+RW media and have met bitter failure. My LAN consists of 3 Windows 2000 Pro SP2 laptops and a single Win 2000 Advanced Server SP4 machine that physically has the Plextor DVD+RW device in it. I am considering downgrading the server to become just a Win2000 Pro machine, as I really only use it for file sharing. 1) I have tried using InCD + Veritas BackupExec, to no avail. InCD is buggy and has managed to render my Verbatim DVD+RW media (recommended by Plextor) unusable, despite the latest firmware and software updates. BackupExec has terrible support, is expensive, and is just too complicated to navigate. Has anybody on this forum had success performing backups that span multiple DVDs with the Plextor PX-708A DVD+RW drive? 2) Does Retrospect provide its own mechanisms for working with DVD+RW Media, or must I work with a third-party package for such tasks? E.g., packet-writing and media-formatting tasks. If third-party packages are required, has anyone specifically had success with such a package on the PX-708A DVD+RW drive under Windows 2000 Pro or Server? I have found Roxio, InCD, Nero 6 all to be difficult to work with, and I am at a point where I have somehow rendered 3 DVD+RWs unusable with Nero/InCD. Since I bought the DVD+RW drive for the sole purpose of backup, ideally I would uninstall all such tools (Nero, InCD, Roxio) and my backup software would take care of everything. Thanks very much for your help. -Jeff
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