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Showing content with the highest reputation since 08/17/2019 in Posts

  1. 1 point
    Joriz. First I suggest you read this April 2019 thread—the whole thread all the way through the final post. The OP in that thread discovered that he was backing up a lot more data than he thought he was. He also found the data was mostly pre-compressed, so that what really mattered was the native capacity and speed. Second, the OP in that thread also found that the tape library was never cleaning its heads—so he was getting un-recoverable errors after only a fraction of a particular tape was used. Your "backup server" machine is quite old; are you sure whoever was responsible for it before didn't just cable-up a new tape library without finding out how to set up head cleaning? That's one reason why Nigel Smith asked the make/model question. See pages 50-52 of the Retrospect Mac 16 User's Guide for instructions on how to set up cleaning for libraries and drives. Third, you write "a manual file transfer of the same source is utilizing the 1Gbit network card". That sounds as if there might be more than one network card on either your "backup server" and/or your SMB-attached source machine—which brings up another set of questions. After you've looked into those questions, I would suggest you phone U. S. Retrospect Technical Support at (925) 476-1030; the people on these Forums are just volunteers like me‬. If your organization installed Retrospect Mac 16 within the past 30-45 days, you are entitled to free personalized support. Because it sounds as if your native language is not English, and because you posted so early in the morning even compared to New York time, it seems that you may be located in Europe. I've heard that European Retrospect Tech Support is handled by a contractor, whose personnel don't know that much about Retrospect (probably especially about Retrospect Mac). May I suggest you put your Location in your Forums profile?
  2. 1 point
    Sounds like you've got problems with the library/drive. What make/model is it? I try to use Retrospect Client on the source servers rather than SMB-mounting them onto the Retrospect server since I find it generally works better -- an interrupted/resumed SMB session is usually handled fine during, say, a Finder copy but can be death to a backup. Otherwise, try the usual troubleshooting: how fast is a Retrospect Server to tape backup (i.e. eliminating SMB from the problem); how fast is a backup of SMB-mounted share to a disk directly attached to the Retro Server (i.e. eliminating the tape drive), and so on. For best speed you may want to look at a disk-to-disk-to-tape setup... As to overwriting tapes -- we don't do that here but, IIRC, that's what the "Recycle Media Set" media action (in the "Schedule" pane of the script definition) is for. Or have you tried that and found it doesn't work?
  3. 1 point
    We are working closely with Apple and are testing each internal build as they come out. We will put out an official statement when we get closer to the release. I think we have a few more weeks before Apple posts it. Like all Apple systems, we will make sure it works with Retrospect.
  4. 1 point
    Lennart_T, I am shocked that you of all people would say such a thing (see the second and third paragraphs) about the UG. Since I'm sure you're just as tired as I am of dealing with the lack of UG updating, I suggest you write (which I've done) to Rod Harrison—the Chief Technology Officer of Drobo who probably now has some influence at Retrospect "Inc". If you want to impress him with a Swedish-stamped "snail-mail": Drobo Attn.: Mr. Rod Harrison, CTO 1289 Anvilwood Ave. Sunnyvale, CA 94089 USA However, if you are willing to enroll in LinkedIn—which I am not because of delete-finger tiredness—you should be able to get an e-mail address for Harrison there. P.S.: What Lennart_T and I said about the User's Guide not being updated is still valid; Nigel Smith's post below goes beyond what the UG says.
  5. 1 point
    Oh my, x509, it appears you're back to the same situation I responded to here in a post last fall. My first suggestion would be to follow whichever of the alternatives is appropriate from the first paragraph of that post. My second suggestion would be to update your Support Case on the problem, but this time tell Support to tell Engineering that you'll go to Rod Harrison—CTO of Drobo and probably by virtue of that position now de-facto StorCentric "enforcer" at Retrospect formerly-Inc. Engineering—if you don't get some work-around in Retrospect Windows 16.5 (which I hear is due out around 20 September). A snail-mail address for Harrison is : Drobo Attn.: Mr. Rod Harrison, CTO 1289 Anvilwood Ave. Sunnyvale, CA 94089 However, if you are willing to enroll in LinkedIn—which I am not because of delete-finger tiredness—you should be able to get an e-mail address for Harrison there. My third suggestion would be to "go with the flow", and setup the Web-based Management Console per this Knowledge Base article. Of course I haven't had to do that because, as a Retrospect Mac administrator, I've had a perfectly-adequate non-Web-based Console since I upgraded to Retrospect Mac 12 (from Retrospect Mac 6.1 on a "backup server" machine that died in 2010) in 2015. P.S.: In response to x509's post below, I'd think "royally pissed" would be expressed by the following emoji:
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