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2 pointsThe paragraph above, in my first post in this thread, is the only thing I wrote that could be considered "rude and disrespectful". But it had the effect I intended, which was to get you to supply the missing information in a post directly following it. Once you'd done that, Lennart_T and I and Nigel Smith were able to diagnose your problem—which is why I wrote "Do you see how much better help you get when you calm down long enough to explain what you're trying to do? 😀" at the top of my next post in the thread. Nobody can give you "an idea whats going on here" if you don't supply the necessary information, and I will always consider it "rude and disrespectful" for you—or anyone else—to expect people on these Forums to do so. You were probably very frustrated when you wrote that OP, but I don't consider that a sufficient excuse. You should try volunteering to answer other administrators' questions on these Forums; you'll soon understand my attitude toward administrators who don't supply the necessary information. You will also develop a "psychic" ability to read an administrator's "tone, demeanor and thoughts just by reading a few words on a screen", and by reading his/her past posts as well—as I did in this thread to guess what you were doing. I'm sorry to inform you that employees of Retrospect "Inc." haven't been reading these Forums for the past couple of years, and—unlike some other websites—there aren't any volunteer Forums administrators. So if you want to make—after 3 months 😲—a complaint about me, you'll need to create a Support Case for the head of Retrospect Tech Support to read. Here's how to create a Support Case for a bug—the closest equivalent; select "Forums" in the appropriate drop-down.
2 pointsOK so, life in my hands (and knowing a workmate had just arrived at the office, so could press buttons if needed), I connected to the remote VM and logged into Windows. RS Client was running, and I could turn it off and on again. Ctrl-Alt-Del, Task Manager, found "retroclient.exe", "end process". Launched Retrospect Client, which showed Status as "Off", and the "Protected by..." checkbox greyed out. Spinning wheel every time I tried to interact with it. File C:\ProgramData\Retrospect Client\retroclient still present from before. After 5 minutes of "Program not responding", clicked the "Close program" option. Launched Client again, this time "Run as admin", same results. Ended process. Messed around with the retroclient file, still not launching. In Task Manager's "Services" tab, found "Retrospect Client", right-clicked, "Restart service". (Interestingly, that rotated the retroclient[.logn] files and created a new retroclient file.) Launched Client, everything A-OK! So I think that's your alternative to a reboot -- Task Manager->Services and "Restart" the "Retrospect Client". You don't even have to kill the Retrospect processes (Sys Tray, Inst Scan). Would love to hear how you get on next time your wife's machine has this problem...