djfrederi

Thank you for all your help! When my laptop came home I turned it on and the normally-scheduled backup ran without any problems. Then, the following week, it ran again! It appears to be working correctly now - thanks to your help. I followed your advice (running chkdsk) and I also changed Retrospect to use two new Backup Sets (I and J) and bought a new external hard drive for backing up (even though the old backup drive had lots of room left). BTW, Scilloian, I wasn't able to find the CHKDSK results in Windows Event Viewer - didn't know where to look... Again, thank you for your help :-)

My laptop went out of town yesterday - it will be returning this weekend. I'll try a backup then and let you know how it goes. I'll also check the Windows Event Viewer for the CHKDSK results and post those, too. Thanks for your help!

Ran CHKDSK last night - it didn't flag any bad sectors or files. I checked it periodically while it was running and steps 1 and 2 didn't show any errors. Step 3 was 54% done when I went to bed. When I got up this am the computer had booted up to the login screen. Any ideas?

Sorry - my bad. Windows 7 Professional.

Hi, For the past few weeks I've been having trouble making backups with Retrospect 7.7. So, I bought a new WD My Book (3tb) and started an immediate backup with a new backup set. Fifteen hours later, the Activity Monitor's Executing Tab showed that Retrospect had completed1379447 files, 432.7GB, 15:06:17 sec, 2.6MB/min, and has 237256 files, 131.7 GB remaining. After another hour, the above numbers have not changed. The Operations Log shows that Retrospect version 7.7.620 Launched at 4/23/2016 7:21 PM. There aren't any entries after that in the Operations Log. Windows Task Manager shows that Retrospect.exe is using 483,608K of memory (My computer is a Dell XPS L702X laptop that has 8Gb of memory and is running Windows Professional 64-bit. The hard-drive's capacity is 679 GB with 81.3GB Space Free.) but doesn't appear to be using any CPU time. Any help or ideas would be greatly appreciated! Thanks!

Okay, I went and read more of the documentation and in the "Retrospect Read Me.htm" document they had included the link - http://www.retrospect.com/bmr. At this site they asked for my license code and then allowed me to download retro_emergency_recovery_cd-en.exe, but they didn't tell me what to do with it. Do I copy this executable to a CD and then use it to boot a computer that has a hard-drive crash? Or do I need to run this executable on a working computer to uncompress the files that really belong on the Emergency Recovery CD and then copy them to the Emergency CD? Any help would be greatly appreciated - Thanks!

I purchased, downloaded and installed Retrospect Professional 7.7 for Windows and was reading the User's Guide Addendum. There I read that I could download an image of the Recrospect Emergency Recovery CD that comes with the box version: "Retail versions of Retrospect 7.7 include a Retrospect Emergency Recovery CD that will boot most Windows computers running XP/2003 or later to speed their recovery from a non-bootable state, such as after a hard drive failure. If you purchased an electronic version of Retrospect, an image of the CD can be downloaded from the Retrospect web site with the entry of a valid license code." I clicked on the link (http://www.retrospect.com) and searched high-and-low for the download site for the recovery cd but was unable to find it. I did find some links to now defunct Roxio web sites but they didn't help a whole lot. Does anybody know wherethe download site for the Retrospect Emergency Recovery CD is? Thanks for any help!

Robin, Thanks for your help - that's exactly what I did and it worked like a champ! After doing this, Retrospect is working again and the 272 restore points that I had are back. Dan

Hi, While trying to do my weekly backup this morning a balloon popped up and said the backup was unsuccessful - click here for more information. Clicking there, a new balloon popped up containing [color:red]Normal backup using DirectBackup at 4/17/2010 8:00 AM Can't access Backup Set RestorePoint, error -645 (chunk file damaged during save) 4/17/2010 8:00:07 AM: Execution incomplete[/color] Can anyone tell me how to fix this problem or explain what the error message means? I'm running on a Dell desktop with Windows XP Professional XP, using EMC Retrospect Express HD 2.5. I'm backing up to a 500Gb external hard drive that has 209Gb free. The hard drive I'm trying to back up (the C:\ drive) is a 931Gb drive but only 81.4Gb is being used. When I start Retrospect, it says there are 272 restore points available. I've been using Retrospect Express HD for several years on 3 of my computers and it has saved my butt more than once. However, this is the first time I've come across this error. Any help would be greatly appreciated! Thanks! djfrederi