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dr_gonzo

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  1. Retrospect 7.7, Windows 7 64-bit I just got a 4TB hard drive and am backing up about 2.3 TB of data. Potential issues: The progress bar was always blank As Retrospect worked on the pre-backup preview, the application became briefly unresponsive a few times. Even considering how much data is on the drive, it took unusually long for Retrospect to create the preview After the copy is complete, I thought I saw the message "saving snapshot" but now it's "building snapshot" which is taking hours Does Retrospect 7 have known issues with backing up large volumes like this? This is my first experience and it's unusual so I wanted to ask.
  2. I'll do that according to the instrux in the help (Tools > Repair Catalog). After this, if Retrospect crashes again, what do I do?
  3. One more Q: I have just installed the driver update and it's too early to tell whether or not it will prevent another crash. Assuming the underlying issue is a corrupt catalog, is there any other option besides starting a new backup set (therefore a new catalog)?
  4. 7.5.508 on Windows XP SP2. This is on behalf of my parents who recently purchased the 7.5 upgrade. If you need things like log files I will ask them to contact you but they are pretty computer-averse so I wanted to try to get an answer for them. When we started out, they had Retrospect 6.5. They have a Dell Optiplex (not sure the model but pretty recent) and a Samsung Super-WriteMaster, SHS203 DVD writer. I installed it for them and went through the device configuration, which was successful. However, at the point Retrospect should have started writing to DVD, an error displayed ... I don't remember the exact error, maybe "trouble writing". In the error dialog box, I clicked on the disk and then clicked Proceed, after which I got an error saying the disk was write-protected. This happened several times in a row (IOW, I deleted the device configuration, reconfigured, tried to back up). And I also changed discs several times. I did not try writing to the disc using another application, so the DVD writer might be the problem. However, it's very strange that Retrospect would successfully configure the device (which presumably involves writing to it) but not be able to back up to it. P.S., at some point in an attempt to fix the problem, I got them to upgrade to 7.5 but that had no effect.
  5. How does a catalog become corrupt and how would I know it is corrupt? The symptom is: Retorspect application hangs and retrospect.exe hangs such that I can't kill it from Task Manager. The DVD drive is locked up as well and the only solution is to turn the computer off. If the catalog is corrupt, why is it that I can usually recover from where I left off (more or less) and continue the backup? Finally, I started a new backup set. Are the preferences you're referring to for the backup set or for the application, and if the latter, how do I set those preferences? After the next crash or after I finish this backup I will get driver updates; however, when this problem first started I updated to 7.5.508 and that did not help so I am doubtful further updates will make any difference.
  6. I disagree with your characterization of my post. I don't care where the answer is posted so it might as well be here. My exact version of Retrospect is the same as the other person's, 7.5.508. I have a Pioneer DVR-212D (acc. to Retospect), internal, SATA. Retrospect had been working fine, this is the first time this has happened but it happens very frequently. A full backup that should have taken about a day and a have has now stretched into almost 4 days. I'm using tons of disks because after each crash, some files get backed up again. I didn't discover Repair Catalog until after the first four or five crashes, that's part of it too. The longterm plan is to back up to an external hard drive but DVDs have worked for me so far and I'm not stopping until this backup is complete!
  7. When trying to split this into a new topic, a post got lost. It is below -robin (sorry) ============================ I have a very similar setup, same version of Retrospect, same error: Exception code: C0000005 ACCESS_VIOLATION It's happening during backup to DVD+R DL. Almost every other disk. Results in a hard lockup requiring a power cycle to recover. The disk drive is locked somehow by a software process and I can't kill retrospect.exe using the Task Manager. This just started for me; I've used Retrospect for years. =================================== Complete error: Thread ID: 00000BB4, Name: Unknown EAX:00000000 CS:001B EIP:004091E3 EFlags:00010246 EBX:00000000 SS:0023 ESP:0012D4E8 EBP: 0012E728 ECX:0012D610 DS:0023 ESI:00152305 FS: 003B EDX:00000000 ES:0023 EDI:0012E610 GS: 0000 Module Fn (symbol or seg:offset in DLL) Args =============== ================================= ======================================================================= retrorun.exe IsServiceInstalled +153 0 0000000B 0 0 0 0 0012E774 0 retrorun.exe launchCmdRequest +11A 1 1 0 0012FFC0 0040A8EC 00400000 0 00152305 retrorun.exe _WinMain +6B 00400000 0 00152305 0000000A 0 00730000 7FFDF000 00000044 retrorun.exe _WinMainCRTStartup +185 0 00730000 7FFDF000 8054A6ED 0012FFC8 87FDC020 -1 7C839AA8 kernel32.dll 0001:00015FD7 XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX OS: Windows XP version 5.1 (build 2600), Service Pack 2, (32 bit) Application: C:\Program Files\Retrospect\Retrospect 7.5\retrorun.exe, Exception occurred on 12/16/2006 at 3:15:19 PM Exception code: C0000005 ACCESS_VIOLATION Fault address: 004091E3 0001:000081E3 retrorun.exe ================================== I have now done chkdsk /r on all four hard drives and no errors were found. Still having the same issue, very frustrating.
  8. Complete error: Thread ID: 00000BB4, Name: Unknown EAX:00000000 CS:001B EIP:004091E3 EFlags:00010246 EBX:00000000 SS:0023 ESP:0012D4E8 EBP: 0012E728 ECX:0012D610 DS:0023 ESI:00152305 FS: 003B EDX:00000000 ES:0023 EDI:0012E610 GS: 0000 Module Fn (symbol or seg:offset in DLL) Args =============== ================================= ======================================================================= retrorun.exe IsServiceInstalled +153 0 0000000B 0 0 0 0 0012E774 0 retrorun.exe launchCmdRequest +11A 1 1 0 0012FFC0 0040A8EC 00400000 0 00152305 retrorun.exe _WinMain +6B 00400000 0 00152305 0000000A 0 00730000 7FFDF000 00000044 retrorun.exe _WinMainCRTStartup +185 0 00730000 7FFDF000 8054A6ED 0012FFC8 87FDC020 -1 7C839AA8 kernel32.dll 0001:00015FD7 XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX OS: Windows XP version 5.1 (build 2600), Service Pack 2, (32 bit) Application: C:\Program Files\Retrospect\Retrospect 7.5\retrorun.exe, Exception occurred on 12/16/2006 at 3:15:19 PM Exception code: C0000005 ACCESS_VIOLATION Fault address: 004091E3 0001:000081E3 retrorun.exe
  9. I have a very similar setup, same version of Retrospect, same error: Exception code: C0000005 ACCESS_VIOLATION It's happening during backup to DVD+R DL. Almost every other disk. Results in a hard lockup requiring a power cycle to recover. The disk drive is locked somehow by a software process and I can't kill retrospect.exe using the Task Manager. This just started for me; I've used Retrospect for years.
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