jplumm Posted September 20, 2002 Report Share Posted September 20, 2002 I recently upgraded our backup machine from 9.2.2 to OS 10.2, and now our Sony SDX-300C AIT drive will not work. It does not show up under "devices" but, when I click "device status" it does show up. here is my config: Retrospect Version and build = 5.0.205 Computer Model and speed = Beige G3 333Mhz, 512MB Ram OS X version and build = 10.2.1 Device (from Retrospect's Configure > Devices > Device Status window) = SDX-300C Device firmware (in the version column of the Device Status window) = 0300 Device interface = scsi Media brand and size = Sony AIT 25GB Other Devices - 2 scsi hard drives Adapter Card = ATTO ExpressPCI PSC (EPIC-PSC -000) Adapter Card firmware - Rom# 1.6.6f0 (revision 4) Adapter Card driver for OS X - ATTOExpressPCI.kext (v1.1.0) any help??? Link to comment Share on other sites More sharing options...
Guest Posted September 23, 2002 Report Share Posted September 23, 2002 Are you using Express, Desktop, Workgroup or Server? Do you have an RDU (Retrospect Driver Update) loading? In Device Status, what does it show under "driver?" Link to comment Share on other sites More sharing options...
jplumm Posted September 23, 2002 Author Report Share Posted September 23, 2002 Are you using Express, Desktop, Workgroup or Server? = Express Do you have an RDU (Retrospect Driver Update) loading? = Yes, v2.9.102 In Device Status, what does it show under "driver?" = SCSI Link to comment Share on other sites More sharing options...
AmyJ Posted September 23, 2002 Report Share Posted September 23, 2002 The Express version of Retrospect for the Macintosh does not support any tape drives. You will need to use Desktop or higher for compatibility. The Macintosh product matrix can be found at: http://www.dantz.com/products/maccompare.html Link to comment Share on other sites More sharing options...
jplumm Posted September 23, 2002 Author Report Share Posted September 23, 2002 Is there an upgrade from express to desktop? thanks! Link to comment Share on other sites More sharing options...
AmyJ Posted September 23, 2002 Report Share Posted September 23, 2002 http://www.dantz.com/upgrades/ Link to comment Share on other sites More sharing options...
abards Posted March 26, 2003 Report Share Posted March 26, 2003 I have exactly the same problem but with Workgroup? Nothing in Storage devices but in device status I have ID Vendor Product Version Driver SCSI-A:1 SONY SDX-300C 0400 SCSI I've update to latest drivers for the SCSI card one Adaptec PowerDomain 29160N as well as all the updates from Retrospect. Any ideas would be much appreciated Link to comment Share on other sites More sharing options...
abards Posted March 26, 2003 Report Share Posted March 26, 2003 Just noticed not 100% sure I have RDU loading. How can I tell? Link to comment Share on other sites More sharing options...
Drishmung Posted March 26, 2003 Report Share Posted March 26, 2003 Launch Retrospect. Look in the log. The latest entry will tell you the version of RDU loading, and of course if it is loading. Link to comment Share on other sites More sharing options...
abards Posted March 27, 2003 Report Share Posted March 27, 2003 I assume that the RDU only happens once. I have in my log a single entry saying + Rretrospect Driver Update, version 3.4.103 but then after that it simply loads as normal with the line Retrospect version 5.0.238 Link to comment Share on other sites More sharing options...
abards Posted March 27, 2003 Report Share Posted March 27, 2003 Oops wrong card. Actually I have a very similiar setup to the original poster ExpressPCI UL2D (Dual Channel Ultra2 SCSI) My adaptec card appears to be in there just for fun? And even more bizzarely if I dont have the 29160N card in then nothing appears in retrospect even in the device status list.! Link to comment Share on other sites More sharing options...
AmyJ Posted March 27, 2003 Report Share Posted March 27, 2003 Quote: And even more bizzarely if I dont have the 29160N card in then nothing appears in retrospect even in the device status list.! Can you see the drive in the Apple System Profiler at this point? The following link will provide troubleshooting for SCSI in OS X: http://www.dantz.com/index.php3?SCREEN=kbase&ACTION=KBASE&id=27289 Link to comment Share on other sites More sharing options...
Drishmung Posted March 27, 2003 Report Share Posted March 27, 2003 It should load every time. Look at the very bottom of the log, just after you run Retrospect. Does it say something like: ? Retrospect Express version 5.0.238 launch at 28/3/2003 7:24 AM + Retrospect Driver Update, version 3.4.103 If that last line is there it's OK, if not, look in the Retrospect folder to see that the RDU is still there. Link to comment Share on other sites More sharing options...
abards Posted April 2, 2003 Report Share Posted April 2, 2003 Sorry took so long to respond been vbusy. CHeers for helping by the way. I have in system profiler the fllowing under Bus I have CD and IDE HD's then IOSCSIParallelDevice Product Name SDX-300C SCSI Target 3 Product Revision 0400 SCSI Lun Product Indent. SDX-300C Device Type 1 Vendor Ident. SONY connected to the same card physically but in a non connected box in profiler is my system HD which has the SAME Lun (Bad?) but a different target. the superfluous SCSI card has been removed. Checked the troubleshooter, both wide card and device. changed the target (which I assume is ID otherwise my issue must be the LUN thing and I have no idea how to change that and can't remove my system HD which the device shares SCSI with) As for the driver thing they definately only loaded once and don't come up in the logs anymore here is a sample from my log /\ Retrospect version 5.0.201 launched at 3/21/2003 15:35 + Retrospect Driver Update, version 3.4.103 Quit at 3/21/2003 15:53 /\ Retrospect version 5.0.201 launched at 3/21/2003 15:54 Quit at 3/21/2003 15:55 /\ Retrospect version 5.0.201 launched at 3/21/2003 15:56 Quit at 3/21/2003 15:57 Link to comment Share on other sites More sharing options...
Mayoff Posted April 2, 2003 Report Share Posted April 2, 2003 Please do not use Retrospect 5.0.201. Go to www.dantz.com/updates and download 5.0.238. That old version you are running contains a lot of problems fixed by us. Link to comment Share on other sites More sharing options...
abards Posted April 3, 2003 Report Share Posted April 3, 2003 I am on 5.0.238 its just that the driver update ran under the older version and doesnt seem to run anymore or at least doesnt appear in the logs except that one time when I first ran it Link to comment Share on other sites More sharing options...
Mayoff Posted April 3, 2003 Report Share Posted April 3, 2003 What happens if you double click the driver? Link to comment Share on other sites More sharing options...
abards Posted April 4, 2003 Report Share Posted April 4, 2003 It runs retrospect but not any differetly frm just running the retrospect program itself Link to comment Share on other sites More sharing options...
Mayoff Posted April 4, 2003 Report Share Posted April 4, 2003 but does the log display the driver if you double click on the driver? Link to comment Share on other sites More sharing options...
abards Posted April 5, 2003 Report Share Posted April 5, 2003 No there is no difference to just running rerospect. Logs same startups same and everything works (or doesnt rather) the same Link to comment Share on other sites More sharing options...
abards Posted April 9, 2003 Report Share Posted April 9, 2003 Thanks for everyones help I think Im gonna have to find a new backup solution or put OS 9 back Link to comment Share on other sites More sharing options...
AmyJ Posted April 9, 2003 Report Share Posted April 9, 2003 Quote: As for the driver thing they definately only loaded once and don't come up in the logs anymore here is a sample from my log The Retrospect Driver Update is not loading. Throw away the old driver update from the Retrospect application folder while Retrospect is quit. Your copy may be corrupt. Download and install a new driver update from: http://www.dantz.com/en/support/updates.dtml Link to comment Share on other sites More sharing options...
abards Posted April 10, 2003 Report Share Posted April 10, 2003 Thank you. I haven't actually backed up yet but I can see the drive! All is well and well thank you very very much Link to comment Share on other sites More sharing options...
AmyJ Posted April 16, 2003 Report Share Posted April 16, 2003 Glad the issue was finally resolved - thanks for the update! Link to comment Share on other sites More sharing options...
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