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Can't Use Open File Backup Error 1017


BobRand

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See my 6-2-09 Post # 123222 Topic # 30827 Same Subject.

 

Retrospect “Can't use Open File Backup option for Bob on OS (C:),

Error -1017 (insufficient permissions)â€

 

I first reported this problem back in June. I had many Retrospect backup errors after installing Microsoft VISTA SP2. I did not get any help at that time. I have been looking on my own over the past months. I have found and fixed some things such as: Disk check of C: found and fixed some errors, a Microsoft update file had to be deleted and regenerated so that Microsoft update would work and I removed and reinstalled my F-Secure antivirus. I have tried to schedule F-Secure full computer scan for a period when Retrospect is not scheduled to run but have found F-Secure full computer scan has not run as scheduled. I have to run F-Secure manually. It runs manually without problem and no virus or malware have been found.

 

System Data:

 

I have 32 bit Microsoft Vista Ultimate. It is running on a Dell XPS420 with Q6600, 2.4GHZ quad processor that I purchased in December 2007. I have 4 GB @ 667 MHZ of memory (3.3 GB usable). I have a 256 MB ATI HD 2600 graphics card. I have a Dell Ultrasharp 22 inch monitor (1680 x 1050 pixels). I use F-Secure from Embarq for antivirus. I have MS Office Small Business 2007 and use Outlook for e-mail. Microsoft Works 8.5 and Adobe Photoshop Elements 6.0 came with the computer. I have 2 Optical drives E: CD-R/W & F DVD-R/W: a 320 SATA hard drive C: & D: and a 250 GB SATA hard drive G: for backup. I use Embarq DSL. Microsoft update is auto and all Microsoft software is current. Other programs such as F-Secure, Windows Defender, Retrospect etc. are up to date.

 

Current Retrospect Auto Backup Setup:

 

I run two automatic backups. I backup my user documents daily at 11:50 PM. I back up my complete computer weekly on Sunday at 11:40 PM. I have two backup sets for user documents so that I have one week of backups on set 1 then refresh set 2 and have one week of backups on set 2. In a similar manner. I have two backup sets for my full computer backup which alternate weekly and refresh every 6 weeks on a staggered schedule. All backups are to internal hard drive G.

 

Current Retrospect Problem:

 

In the period from 7/1/09 to 9/4/09 I have had 13 of 41 user documents backups with errors and 2 of 5 complete computer backups with errors. The backups with errors do not seem to have any pattern. (I was on vacation for about 3 weeks during this period so no Retrospect backups were done during that period.)

 

Errors are always headed by “Can't use Open File Backup option for Bob on OS (C:), error -1017 (insufficient permissions)â€.

 

Help Needed:

 

Any help with “Can't use Open File Backup option for Bob on OS (C:), error -1017 (insufficient permissions)â€

would be appreciated.

 

Are the backups with errors valid for recovery?

 

Will Retrospect run on the new Microsoft Windows 7 64 bit?

 

Are there any known Retrospect problems when using F-Secure antivirus

 

 

Retrospect Error Log 9/3/09 10:50 PM

 

+ Normal backup using Bob's Documents at 9/3/2009 10:50 PM

To Backup Set Backup Set D...

Can't use Open File Backup option for Bob on OS (C:), error -1017 (insufficient permissions)

 

- 9/3/2009 10:50:16 PM: Copying Bob on OS (C:)

File "C:\Users\Bob\ntuser.dat": can't read, error -1020 (sharing violation)

File "C:\Users\Bob\ntuser.dat.LOG1": can't read, error -1020 (sharing violation)

File "C:\Users\Bob\AppData\Local\Google\Google Desktop\1ca41d85fe21\dbc2e.ht1": can't read, error -1020 (sharing violation)

File "C:\Users\Bob\AppData\Local\Google\Google Desktop\1ca41d85fe21\dbdam": can't read, error -1020 (sharing violation)

File "C:\Users\Bob\AppData\Local\Google\Google Desktop\1ca41d85fe21\dbdao": can't read, error -1020 (sharing violation)

File "C:\Users\Bob\AppData\Local\Google\Google Desktop\1ca41d85fe21\dbeam": can't read, error -1020 (sharing violation)

File "C:\Users\Bob\AppData\Local\Google\Google Desktop\1ca41d85fe21\dbeao": can't read, error -1020 (sharing violation)

File "C:\Users\Bob\AppData\Local\Google\Google Desktop\1ca41d85fe21\dbm": can't read, error -1020 (sharing violation)

File "C:\Users\Bob\AppData\Local\Google\Google Desktop\1ca41d85fe21\dbu2d.ht1": can't read, error -1020 (sharing violation)

File "C:\Users\Bob\AppData\Local\Google\Google Desktop\1ca41d85fe21\dbvm.cf1": can't read, error -1020 (sharing violation)

File "C:\Users\Bob\AppData\Local\Google\Google Desktop\1ca41d85fe21\dbvmh.ht1": can't read, error -1020 (sharing violation)

File "C:\Users\Bob\AppData\Local\Google\Google Desktop\1ca41d85fe21\hpt2i.ht1": can't read, error -1020 (sharing violation)

File "C:\Users\Bob\AppData\Local\Microsoft\Internet Explorer\Recovery\Active\RecoveryStore.{A9171E53-98FD-11DE-B8FE-001D0918C433}.dat": can't read, error -1020 (sharing violation)

File "C:\Users\Bob\AppData\Local\Microsoft\Internet Explorer\Recovery\Active\{A9171E54-98FD-11DE-B8FE-001D0918C433}.dat": can't read, error -1020 (sharing violation)

File "C:\Users\Bob\AppData\Local\Microsoft\Outlook\Outlook.pst": can't read, error -1111 (locked range conflict)

File "C:\Users\Bob\AppData\Local\Microsoft\Windows\UsrClass.dat": can't read, error -1020 (sharing violation)

File "C:\Users\Bob\AppData\Local\Microsoft\Windows\UsrClass.dat.LOG1": can't read, error -1020 (sharing violation)

File "C:\Users\Bob\AppData\Local\Microsoft\Windows Defender\FileTracker\{2014F5C2-49D7-4688-B40B-E29D187B84BA}": can't read, error -1020 (sharing violation)

File "C:\Users\Bob\AppData\Local\Temp\~DF50DC.tmp": can't read, error -1020 (sharing violation)

File "C:\Users\Bob\AppData\Local\Temp\~DF624F.tmp": can't read, error -1020 (sharing violation)

9/3/2009 10:51:59 PM: Snapshot stored, 6,794 KB

9/3/2009 10:52:01 PM: Comparing Bob on OS (C:)

File "C:\Users\Bob\AppData\Local\Temp\Low\~DF7083.tmp": can't read, error -1101 (file/directory not found)

9/3/2009 10:52:45 PM: 20 execution errors

Completed: 194 files, 660.8 MB, with 0% compression

Performance: 777.4 MB/minute (683.5 copy, 922.0 compare)

Duration: 00:02:29 (00:00:47 idle/loading/preparing)

 

 

W2007# Retrospect Can’t Use Open File Backup Option - Insufficient Permissions.docx

 

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Thanks for your comment. I will try to check the log you suggested.

 

Many of the Retrospect "Can’t Use Open File Backup Option - Insufficient Permissions" occur early Sunday morning when nothing is running. Can anyone comment on "Are the backups with errors valid for recovery?"

 

Robert Rand

 

 

 

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