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How to fix errors during backup


docfxit

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How can I fix these errors?

+	Normal backup using DocfxitLT Win7 C at 7/22/2014 10:55 PM
	To Backup Set DocfxitLT Win7 C...

-	7/22/2014 10:55:01 PM: Copying Docfxit Win7 (C:) on DocfxitLT-Win7
		T-32: TMemory:     heap      4     129 K
		T-32:           virtual      1   2,048 K
		T-32:            commit          2,048 K
		T-32:         purgeable      0         K
		T-32:         requested      5   2,177 K
		T-32:         purgeable      0         K
		T-32:     avail vm size 46,190,592 B
		T-32: TMemory:     heap      4     129 K
		T-32:           virtual      1   2,048 K
		T-32:            commit          2,048 K
		T-32:         purgeable      0         K
		T-32:         requested      5   2,177 K
		T-32:         purgeable      0         K
		T-32:     avail vm size 45,797,376 B
		T-32: TMemory:     heap      4     129 K
		T-32:           virtual      0         K
		T-32:            commit                K
		T-32:         purgeable      0         K
		T-32:         requested      4     129 K
		T-32: TMemory:     heap      4     129 K
		T-32:           virtual      0         K
		T-32:            commit                K
		T-32:         purgeable      0         K
		T-32:         requested      4     129 K
		T-32:         purgeable      0         K
		T-32:     avail vm size 40,964,096 B
		T-32: TMemory::mhalloc: VirtualAlloc(2,048 K, MEM_RESERVE) failed, error 8
		T-32:         purgeable      0         K
		T-32:     avail vm size 40,964,096 B
		T-32: TMemory::mhalloc: VirtualAlloc(2,048 K, MEM_RESERVE) failed, error 8
		T-32: TMemory:     heap      4     129 K
		T-32:           virtual      0         K
		T-32:            commit                K
		T-32:         purgeable      0         K
		T-32:         requested      4     129 K
		T-32: TMemory:     heap      4     129 K
		T-32:           virtual      0         K
		T-32:            commit                K
		T-32:         purgeable      0         K
		T-32:         requested      4     129 K
		T-32:         purgeable      0         K
		T-32:     avail vm size 40,964,096 B
		T-32: TMemory::mhalloc: VirtualAlloc(2,048 K, MEM_RESERVE) failed, error 8
		T-32:         purgeable      0         K
		T-32:     avail vm size 40,964,096 B
		T-32: TMemory::mhalloc: VirtualAlloc(2,048 K, MEM_RESERVE) failed, error 8
		T-32: TMemory::SetSize: priority 2 failed from  K to 2,048 K
		T-32: TMemory::SetSize: priority 2 failed from  K to 2,048 K
		Trouble reading files, error -557 ( transaction already complete)
	7/22/2014 11:04:02 PM: Execution incomplete		Remaining: 62472 files, 22.3 GB
		Completed: 10174 files, 2.4 GB, with 0% compression
		Performance: 456.7 MB/minute
		Duration: 00:09:00 (00:03:40 idle/loading/preparing)

		E-mail notification failed: error -592 ( invalid response from SMTP server)
	E-mail notification failed: error -592 ( invalid response from SMTP server)

+	Normal backup using Docfxit Win7 at 7/23/2014 1:00 AM
		E-mail notification failed: error -592 ( invalid response from SMTP server)
		Can't access Backup Set Docfxit Win7 C, error -1101 ( file/directory not found)	7/23/2014 1:00:00 AM: Execution incomplete
		E-mail notification failed: error -592 ( invalid response from SMTP server)
	E-mail notification failed: error -592 ( invalid response from SMTP server)
	E-mail notification failed: error -592 ( invalid response from SMTP server)


Retrospect ver. 9.0.1(110)
Win 7 Pro sp1 32bit

 

Thank you,

 

Docfxit

 

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Thank you for the reply...

 

Is this error:

error -592 ( invalid response from SMTP server).

 

Coming from the client or the server.

 

When I run the email test on the server the email does get sent and it does get received just fine.

 

Thank you,

 

Docfxit

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After rebooting the client I am getting these errors.

-	7/23/2014 10:58:33 PM: Copying Docfxit Win7 (C:) on DocfxitLT-Win7
		T-32: TMemory:     heap      4     129 K
		T-32:           virtual      0         K
		T-32:            commit                K
		T-32:         purgeable      0         K
		T-32:         requested      4     129 K
		T-32: TMemory:     heap      4     129 K
		T-32:           virtual      0         K
		T-32:            commit                K
		T-32:         purgeable      0         K
		T-32:         requested      4     129 K
		T-32:         purgeable      0         K
		T-32:     avail vm size 37,695,488 B
		T-32: TMemory::mhalloc: VirtualAlloc(2,048 K, MEM_RESERVE) failed, error 8
		T-32: TMemory:     heap      4     129 K
		T-32:           virtual      0         K
		T-32:            commit                K
		T-32:         purgeable      0         K
		T-32:     avail vm size 37,695,488 B
		T-32:         purgeable      0         K
		T-32:         requested      4     129 K
		T-32: TMemory::mhalloc: VirtualAlloc(2,048 K, MEM_RESERVE) failed, error 8
		T-32: TMemory:     heap      4     129 K
		T-32:           virtual      0         K
		T-32:            commit                K
		T-32:         purgeable      0         K
		T-32:         requested      4     129 K
		T-32:         purgeable      0         K
		T-32:     avail vm size 37,695,488 B
		T-32: TMemory::mhalloc: VirtualAlloc(2,048 K, MEM_RESERVE) failed, error 8
		T-32:         purgeable      0         K
		T-32:     avail vm size 37,695,488 B
		T-32: TMemory::mhalloc: VirtualAlloc(2,048 K, MEM_RESERVE) failed, error 8
		T-32: TMemory::SetSize: priority 2 failed from  K to 2,048 K
		T-32: TMemory::SetSize: priority 2 failed from  K to 2,048 K
		E-mail notification failed: error -592 ( invalid response from SMTP server)
		Trouble reading files, error -557 ( transaction already complete)
	7/23/2014 11:29:05 PM: Execution incomplete		Remaining: 47844 files, 11.3 GB
		Completed: 10206 files, 14.2 GB, with 0% compression
		Performance: 1007.2 MB/minute
		Duration: 00:30:31 (00:16:10 idle/loading/preparing)

		E-mail notification failed: error -592 ( invalid response from SMTP server)
	E-mail notification failed: error -592 ( invalid response from SMTP server)

Thank you,

 

Docfxit

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Thank you for the reply...

 

Is this error:

error -592 ( invalid response from SMTP server).

 

Coming from the client or the server.

 

When I run the email test on the server the email does get sent and it does get received just fine.

 

Thank you,

 

Docfxit

That error comes from the server. 

 

The puzzling part is that your test emails work fine.

I don't know what to tell you. (But you do know that this is just a user-to-user forum, right? Retrospect Support is here:  Support  )

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After rebooting the client I am getting these errors.

-	7/23/2014 10:58:33 PM: Copying Docfxit Win7 (C:) on DocfxitLT-Win7
		T-32: TMemory:     heap      4     129 K
		T-32:           virtual      0         K
		T-32:            commit                K
		T-32:         purgeable      0         K
		T-32:         requested      4     129 K
		T-32: TMemory:     heap      4     129 K
		T-32:           virtual      0         K
		T-32:            commit                K
		T-32:         purgeable      0         K
		T-32:         requested      4     129 K
		T-32:         purgeable      0         K
		T-32:     avail vm size 37,695,488 B
		T-32: TMemory::mhalloc: VirtualAlloc(2,048 K, MEM_RESERVE) failed, error 8
		T-32: TMemory:     heap      4     129 K
		T-32:           virtual      0         K
		T-32:            commit                K
		T-32:         purgeable      0         K
		T-32:     avail vm size 37,695,488 B
		T-32:         purgeable      0         K
		T-32:         requested      4     129 K
		T-32: TMemory::mhalloc: VirtualAlloc(2,048 K, MEM_RESERVE) failed, error 8
		T-32: TMemory:     heap      4     129 K
		T-32:           virtual      0         K
		T-32:            commit                K
		T-32:         purgeable      0         K
		T-32:         requested      4     129 K
		T-32:         purgeable      0         K
		T-32:     avail vm size 37,695,488 B
		T-32: TMemory::mhalloc: VirtualAlloc(2,048 K, MEM_RESERVE) failed, error 8
		T-32:         purgeable      0         K
		T-32:     avail vm size 37,695,488 B
		T-32: TMemory::mhalloc: VirtualAlloc(2,048 K, MEM_RESERVE) failed, error 8
		T-32: TMemory::SetSize: priority 2 failed from  K to 2,048 K
		T-32: TMemory::SetSize: priority 2 failed from  K to 2,048 K
		E-mail notification failed: error -592 ( invalid response from SMTP server)
		Trouble reading files, error -557 ( transaction already complete)
	7/23/2014 11:29:05 PM: Execution incomplete		Remaining: 47844 files, 11.3 GB
		Completed: 10206 files, 14.2 GB, with 0% compression
		Performance: 1007.2 MB/minute
		Duration: 00:30:31 (00:16:10 idle/loading/preparing)

		E-mail notification failed: error -592 ( invalid response from SMTP server)
	E-mail notification failed: error -592 ( invalid response from SMTP server)

Thank you,

 

Docfxit

As for the -557 error: Do you have any other Retrospect server doing backups of the same client? If not, I have really no idea.

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Think about running some thorough hardware tests on the backup server. The T-32 errors look to be memory related — whether this physical RAM or disk based virtual memory I couldn't say. The error relating to the backup set not being found (error -1101) could be a disk having problems.

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