JasonNeel Posted May 2, 2012 Report Share Posted May 2, 2012 Here's my situation: Server: Retrospect 6 Client Machine: OS: Mac OS X Lion (10.7.3) Retrospect Client: 9.0.2 (102) The client installs successfully, and I have the icon appearing in the menu bar and also within System Preferences, although the icon in the menu bar is grayed out. When I open the Client preferences, the status states "Retrospect Client is off". When I toggle the switch to "On", the status message stays the same. If I switch to another tab (say "History" or "Notifications"), then switch back to the "Status" tab, the toggle switch returns to "Off". In other words, I cannot get the Retrospect Client to turn on. Any suggestions? Has anyone else run into this issue? Is it because my server is running too old of a version of Retrospect? Is Client 9 compatible with Server 6? Thanks for any help. 3 Quote Link to comment Share on other sites More sharing options...
twickland Posted May 2, 2012 Report Share Posted May 2, 2012 Is it because my server is running too old of a version of Retrospect? Yes. Is Client 9 compatible with Server 6? No. Retro 6 is incompatible with system versions beyond 10.5.x. If you don't need to back up system or application files, you may have success backing up only documents using client version 6.2.234. I haven't tried this with Lion but did succeed with Snow Leopard; it may be worth a try. If you are able to back up document files from the client, be sure to confirm that you can restore the files correctly. Quote Link to comment Share on other sites More sharing options...
JasonNeel Posted May 2, 2012 Author Report Share Posted May 2, 2012 Thanks for the reply, twickland. I am able to back up machines running the 6.x version of the client on Snow Leopard with no problem, and have been able to do so with no issues for a couple of years now. I'm only concerned with files within a User's directory (Documents and such), so I never backup system or application files. This is the first I've tried any newer version of the client past 6 on a Mac (since Lion doesn't support PPC applications). I was hoping that maybe there was another issue preventing version 9 from starting, but I guess not. Oh well, Time Machine it is for these new MBPs. Thanks again. Quote Link to comment Share on other sites More sharing options...
twickland Posted May 2, 2012 Report Share Posted May 2, 2012 This is the first I've tried any newer version of the client past 6 on a Mac (since Lion doesn't support PPC applications). The 6.2.234 client installer will install an Intel client version. Quote Link to comment Share on other sites More sharing options...
JasonNeel Posted May 4, 2012 Author Report Share Posted May 4, 2012 The 6.2.234 client installer will install an Intel client version. When I attempt to run the 6.2.234 installer, I get the error message "You can't open the application Install OS X Client because PowerPC applications are no longer supported." Is there something I must do in order to get the installer to run for an Intel Mac? Quote Link to comment Share on other sites More sharing options...
twickland Posted May 7, 2012 Report Share Posted May 7, 2012 When I attempt to run the 6.2.234 installer, I get the error message "You can't open the application Install OS X Client because PowerPC applications are no longer supported." Is there something I must do in order to get the installer to run for an Intel Mac? Wow; you're absolutely correct. The 6.2.234 installer is PPC only. (Not the sharpest thing for EMC to rely on a PPC-only installer to install a universal application.) However, the 6.3.029 client uses Apple's installer package, so you ought to be able to install that version. While not a recommended configuration for Retro 6.1, neither is what you're trying to do, and 6.1 is able to access the 6.3.029 client. I performed a quick test using Retro 6.1 and was able to backup and restore some document files from a Snow Leopard client machine running client version 6.3.029. Should at least be worth a try for your Lion client. Quote Link to comment Share on other sites More sharing options...
JasonNeel Posted May 10, 2012 Author Report Share Posted May 10, 2012 Thanks again for the help. I did try the 6.3.029 installer today, and it ran and installed without issue. The Retrospect server listed the Lion machine on the "Backup Clients on Network" screen, but when I attempted to configure the client from this screen, I got an activator code error. Not sure why, but I'm throwing the white flag and giving up. This is the only Lion client machine we have at the moment, and over the summer we are looking at switching up our backup strategy and using something other than Retrospect anyway, so for the time being we are having this user backup their computer with Time Machine. Thanks for the help though. Quote Link to comment Share on other sites More sharing options...
scubasteve12345 Posted May 17, 2012 Report Share Posted May 17, 2012 I have Retrospect Client 6.3.028 installed on a new mac mini and it works fine. I just got another mac mini and installed the same version of Retrospect Client and I am getting an error when I try to turn on the client. I am confused as to why it would work on one and not the other. It might have something to do with the version of OS 10.7 I had on them when I installed them. Quote Link to comment Share on other sites More sharing options...
ftlbaby Posted August 9, 2012 Report Share Posted August 9, 2012 Thank you twickland for the 6.3.029 Intel client installer answer! I was dreading having to move away from our Retrospect 6 backup server now that we are slowly migrating from PowerPC macs running Tiger server to Intel macs running Lion server. I'm just so familiar with Retrospect 6 and it fulfills all of our backup needs. I wonder if it works with Mountain Lion? Quote Link to comment Share on other sites More sharing options...
scstock Posted February 23, 2015 Report Share Posted February 23, 2015 The client installs successfully, and I have the icon appearing in the menu bar and also within System Preferences, although the icon in the menu bar is grayed out. When I open the Client preferences, the status states "Retrospect Client is off". When I toggle the switch to "On", the status message stays the same. If I switch to another tab (say "History" or "Notifications"), then switch back to the "Status" tab, the toggle switch returns to "Off". I have been getting exactly this symptom when trying to activate the Client version 11.5.0(137) on Mac OS X 10.9 and now 10.10 . Server version is Retrospect Desktop 9.5.3.103 on Windows, which is working absolutely fine for another Mac client (on OS X 10.9) and three Windows systems. So I'm using Time Machine instead. Quote Link to comment Share on other sites More sharing options...
scstock Posted March 20, 2015 Report Share Posted March 20, 2015 I have been getting exactly this symptom when trying to activate the Client version 11.5.0(137) on Mac OS X 10.9 and now 10.10 . Server version is Retrospect Desktop 9.5.3.103 on Windows, which is working absolutely fine for another Mac client (on OS X 10.9) and three Windows systems. ...and the same now with Client v12.0.0 (213) Quote Link to comment Share on other sites More sharing options...
scstock Posted March 21, 2015 Report Share Posted March 21, 2015 Problem solved, here's the answer: http://forums.retrospect.com/index.php?/topic/151496-retrospect-client-1152-104-will-not-turn-on/?p=260025 Quote Link to comment Share on other sites More sharing options...
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