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  1. Yesterday
  2. DavidHertzberg

    Can retrospect recover after error.

    trevorjharris, I run a Recycle backup of my MacBook Pro "client" once a week, scheduled for 3 a.m. on Saturday. Occasionally I'm using the MBP then, and reflexively shut it down when I quit working even though the backup is running. Lately I've discovered that if I stop working before 3 a.m. but leave the MBP up, Retrospect Mac 16.1 gets a -559 network error precisely 2 hours after I stopped using the MBP—because a change in macOS prevents me from inhibiting non-use shutdown.. In either case, rerunning the Backup script with No Media Action (Retrospect Mac term for Normal) completes the backup.
  3. Have you done any changes on the selector "All files"? If "yes", check those changes. If "No", I would check the source disk(s) with CHKDSK or something more powerful.
  4. Has anyone come across the error message (Error in selector, error- 2301(Selector too deep or circular)) I'm getting this error message on Microsoft Windows Server 2012. I will appreciate any advice on how to resolve this error. Thanks
  5. Last week
  6. trevorjharris

    Can retrospect recover after error.

    Forgive the simple question. I have been using Retrospect 12 desktop for several years. I would like to know if something goes wrong can I just restart the backup and retrospect will just carry on. As and example if I rebooted my pc during a backup. I backup a raid 5 disc to a usb3 disk drive which take over a day to backup and I am afraid of accidently rebooting or if there was a power cut. Regards Trevor Harris
  7. DavidHertzberg

    Retrospect Engine constantly crashing

    erostratus, Here's the Knowledge Base article "Cloud Backup — How to Set Up Minio for Cloud Backup". If you've followed that procedure, here's why and how to create a Support Case for a bug. If you bought/upgraded Retrospect within 30/45 days, you may be entitled to free personalized help from Tech Support.
  8. erostratus, They'll be sending their their data through the Mac mini to S3. (MinIO "is a cloud storage server compatible with Amazon S3, ... Apache License v2.") However I don't think you've thought through the consequences of having your "clients" back up directly to the S3 server. Unless you scheduled the backup of each "client" at a different time, all your "clients" would be sending data over the network at once—possibly overloading the network and/or MinIO—because there would be no way of making each un-coordinated "client" "take its turn". That's why enterprise client-server backup has thrived even though most backups are no longer directly to tape; it makes client machines "take their turn" as dictated by their place in a Backup or Proactive schedule. If after reading the preceding paragraph you still want multiple "clients" to back up directly to the S3 server, I'd suggest installing Arq on them instead of Retrospect—it'd be cheaper because Arq is site-licensed. Let Stefan Reitshamer deal with your problems, instead of us or Retrospect Tech Support. P.S.: An important sub-question in the "back up directly" case is how many "clients" you'll have backing up to S3. In August 2017 I posted in an Ars Technica Mac thread whose OP had been trying to back up 25 Macs to one OS X Server instance. He/she found that "when 25+ users are backing up over the network to our Time Machine backup server, there are a lot of backups not being completed. The Apple rep I spoke to actually confirmed that this number of users causes a Time Machine server a lot of issues." Up to 15 "clients" may work for you, even if MinIO's efficiency equals OS X Server's.
  9. One other question I had was how Retrospect handles backups when the Retrospect server doesn't have attached storage. I set up my backup through Minio S3 on my Synology, connected by Ethernet to the local network. If my Mac mini is the Retrospect server, when machines using the Retrospect client back up to S3, will they be sending their data through the Mac mini to S3, effectively doubling the amount of network data required for backup? Or will the clients back up directly to the S3 server? If they have to go through the Mac mini, does that mean the only way to have client machines back up directly to S3 is to install a Solo copy on each machine?
  10. Hello, I installed Retrospect 16.5 on a system running 10.14.6 two days ago. Configured Retrospect to do a full system backup (to Minio S3 on a Synology). No problems, and the first backup was a success. Configured Retrospect to back up every day at 6 am. Checked on the machine today, and fans were spinning. Retrospect engine was crashing and restarting every 10 seconds or so. Console.log gives this message: "(com.retrospect.retroengine[1057]): Service exited with abnormal code: 255" Retrospect Assert_log gives this error: "Error info: Assertion failure at "slotcon.cpp-698", on threadID 0x70000DE0C000" Restarting the computer doesn't fix it. Stopping and restarting the Engine doesn't fix it. Any ideas?
  11. Spoke too soon, Retrospect are still looking into this. Here is Retrospect Article detailing a number of issues with Onedrive: https://www.retrospect.com/en/support/kb/scanning_incomplete_1103
  12. I raised a Support ticket yesterday and had a dialogue with someone by email. However, when I said what I found, the support went into limbo. I've had no further messages from the Support Engineer.
  13. DavidHertzberg

    Can't create Sub Volumes in which to restore a file

    meld51, No Retrospect "Inc." personnel read these Forums any longer. Here's why and how to file a Support Case for an enhancement. P.S.: What meld51 found is on page 580 of the Retrospect Windows 16 User's Guide. It is a 2018 Release Note for the 15.1.2 Engine.
  14. Thanks David, After spending some time messing around I have the following behaviour from Retrospect 16 with Windows 10 Pro 1903 I have all of my Onedrive files saved on my PC on a D:\ drive 1. I can backup my Onedrive folders to a USB HDD (Seagate) 2. I cannot use Retrospect to create Sub-Volumes inside my Onedrive folder (where my life is stored i.e in D:\Onedrive) 3. I can use Retrospect to create Sub-Volumes outside my Onedrive folder (i.e. in D:\Myfolder) 4. I can restore files from my Retrospect Seagate backup set to the newly created Sub-Folder outside of my Onedrive folder This is all a bit scary but I am wondering if Retrospect has deliberately defeated the possibility of writing to a Onedrive folder because it would then be possible overwrite a good Onedrive folder with a blank backup set which would then be picked up by Onedrive and erased online too. This would be catastrophic. See this post in a recent thread. This might happen if you use a laptop as well as a PC as I do. My laptop has limited disk space and so I make use of File on Demand. This means that only a few useful files are local and the rest of my filing system is online. A backup of THAT Onedrive folder would only be a partial set and if restored to its original location it would be picked up by Onedrive and all non local files would disappear from Onedrive in the Microsoft cloud as well as on my PC. Have I got this right? If I have got this right then we need to be EXTRA CAREFUL with Retrospect Restores into original Onedrive folders If any Retrospect Personnel are reading this, could you please confirm my suspicions. Actually, I have just found this in the Retrospect Manual: "Windows Customers: If you are using OneDrive and would like to perform a bare metal recovery (BMR) on a Windows April 2018 Update system, you need to uncheck the option for "Files On-Demand" during backup. Otherwise, the restore will put a blank folder for your OneDrive data, and that empty folder will be synced to the cloud, erasing any cloud files you may have." SO BE VERY CAREFUL!!
  15. DavidHertzberg

    Can't create Sub Volumes in which to restore a file

    meld51, See this post in a recent thread and also this post in a different thread and the ones following it.
  16. Hello, I have just discovered that I can't restore a file to a new location. I select a volume that is already in existence called Onedrive. Then I select "Add Folders" I then get a list of folders that don't appear to actually exist and I cannot see my actual folders. This is not the case if I choose "Configure Volumes" Here I can see all of my folders and files but I'm unable to create a sub volume here. This occurred under R15. I have now upgraded to R16 but I still have the problem. Is this because it is a Onedrive folder? In my case I configure my Onedrive folder to all be present on my Hard Drive. I'm pretty sure that my backup is OK but I was just wanting to do a restore of a single file. Please help because this is making Retrospect unusable for me. I'm using Windows 10 nd R16 Thanks
  17. Earlier
  18. DavidHertzberg

    Yet another -530 client not found error

    mbennett, When you wrote "Tried using a static IP address ...", did that mean an IP address designated on your router via a "DHCP reservation" based on your laptop's MAC address? Inquiring minds (with limited reading ability ) on the Ars Technica Networking forum want to know.
  19. You will need to run Retrospect 16.5 for Catalina support.
  20. Thanks for your reply MrPete! The Microsoft OneDrive behavior sounds scary. I don't really use OneDrive a lot so I've been staying away from saving anything there. I decided that I would turn off "online-only" mode for the Dropbox folder on one of my machines and would backup that machine's copy of the Dropbox files. On all the other backed up machines, I switched Dropbox into "online-only" mode and then removed the Dropbox folder from that machine's backup. That way I get the ability to have a backup of Dropbox and still have some hard drive space savings on the machines that don't have a lot of hard drive space. I don't use box at home, but my workplace uses box a lot, so I'm gonna leave it up to them to figure out their backup plan for box. I've used Dropbox for a long time (I think since it first came out), so I'm pretty comfortable with my decisions for backing up Dropbox.
  21. DavidHertzberg

    Yet another -530 client not found error

    Magnificent investigation, MrPete! All machines on my LAN are Macs, and to my knowledge I don't have a network security system—not to mention VMware (for which the -530 problem was discussed starting in a 2017 thread). I don't have a firewall on my LAN's FiOS "gateway", and the firewall is disabled on my MacBook Pro. As a result of your investigation I'm now wondering if my "gateway", which is a Verizon G1100 which also functions as my router, uses pfSense (or its fork OPNsense) code. Almost a year ago I ran a test which temporarily connected my MBP "client" to my Mac Pro "backup server" so that it was "upstream" from my "gateway". However I didn't think of disconnecting the "gateway" until I had disassembled the test setup, and the connection probably wouldn't have worked without it. However my original -530 problems, which started on 30 January 2017 when I still had DSL instead of FiOS, occurred only when I booted the "backup server" after the scheduled time for the backup script and the script ran immediately—so I thought the bug was caused by uncoordinated startup in the Retrospect Engine.
  22. What did I end up doing? Funny you should ask. After a few go-arounds with restoring files and folders, I gave up and did a new Windows install, which means lots of Windows configuration, and then installing a boatload of programs, which of course also need configuration. Fortunately, I keep my data files in different partitions than Windows and programs, so all that was OK. I also wrote a strong letter to a Retrospect C-level manager, at the encouragement of people in this forum. I got back a response which said, paraphrasing: You did that restore wrong. You should have used a Recovery Media restore. Too late. Right now, as we speak, I'm trying to restore a laptop, and this time I am using Recovery Media. I dutifully followed the directions in the manual, and got a USB Recovery drive. But, but, but (and with Retrospect, there is often a but.) On thjs laptop, the Recovery Media windows are too tall to be displayed completely on the laptop's screen. ( On two different desktops, and a different laptop, there is no such issue.) This thread describes the issue: And this thread on a different forum explores a solution. I haven't finished the process of isolating the driver in question, listed in message #6. I will possibly get to that work today. https://www.tenforums.com/drivers-hardware/142045-need-nvidia-driver-laptop-needs-recovery-media-restore-how.html I'll keep everyone posted.
  23. No argument on "more reliable" ... I'm "old school" as well. However, something is seriously wrong if your new system, with several times the "disk" throughput (m.2 NVMe does multiple GB/sec) is not seriously quicker. If your SW builds didn't radically improve, something is simply wrong. The most common performance killer I've seen, by far, is to have a crazy number of temp files. Or a crazy number of files in ANY important folder. Get more than 1-2,000 files in the temp folder and you will seriously feel it. (Free version of CCleaner handles this and more quite nicely. Yes, there's a built in tool that kinda-sorta gets there but not as comprehensively...) Next thing: check Windows Disk Write Caching (assuming you have a UPS attached)... that makes a huge difference, particularly for SSD (seek time is zero, but you want directory info updates cached...) I would suggest SysInternals Process Explorer to examine what's eating up your performance... possibly combined with SMARTmonTools / smartctl (or HDD Sentinel Pro) if a drive isn't giving you what it should. I'm sitting at two computers right now: My 2012 "mainframe", (i7-3930k, 32GB, gobs of SSD including a RAID0 pair used for high speed video capture) 2019 Surface Pro 6 (i5-8350U, 8GB RAM, PCIe SSD 0.9-1.4GB/sec) Except for certain functions (video processing), the newer computer is noticably quicker. Just for example: My Surface Pro can cold boot to login prompt in about ten seconds. Not even close on the older computer. In general, nothing takes a long time. All software starts more or less immediately unless it has a TON of preprocessing to do. YES, lots of processes. But a few things about modern architecture make the overhead pretty much negligible these days. Multicore+incredibly fast context switching means those extra processes use VERY little CPU. As in: I have 193 processes "running" on my Surface right now. CPU usage: 2-3 percent. And I've done literally zip to make it more efficient... in fact, I've got several security and convenience apps running.
  24. True, but the Retrospect 16 manual includes these paragraph, which I think was inspired by my support issue from earlier this year. These paragraphs appear at the very start of the Disaster Recovery Chapter:
  25. I don't have exactly the same experience... however, I do have a caution to share: Microsoft OneDrive has a similar feature. Last I checked, it's not exactly compatible with ANY backup software, in the following sense: Backups work fine However, when you go to restore, it restores the EMPTY local folder(s) Which causes the cloud copies to get cleared out Which means you lose all of your cloud files Unfortunately, I can't place the details on this with a quick google search ...
  26. A very late response What did you end up doing? Assuming you have everything properly defined for your bare metal DRD restores, then yes it "ought" to be ok. If you followed my Admin Guide for DRD, you would have saved a copy of the BCD Store separately... but then what's the fun in that? 😄
  27. Windows 10 doesn't reliably pay attention to the startup folder anymore. Instead: use task scheduler to open apps when you log in. Works like a charm.
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